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jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

It looks like FairPoint routes their fiber connections differently than DSL:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 4 ms 4 ms 72.71.243.1
3 8 ms 7 ms 7 ms 64.222.166.134
4 228 ms 227 ms 224 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 211 ms 212 ms 219 ms 0.xe-3-0-0.XT2.NYC9.ALTER.NET [152.63.22.142]
6 216 ms 212 ms 244 ms 0.xe-10-0-0.XL4.NYC1.ALTER.NET [152.63.23.238]
7 211 ms 202 ms 194 ms 0.ae4.BR1.NYC1.ALTER.NET [152.63.18.234]
8 186 ms 184 ms 184 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
9 185 ms 182 ms 184 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10 176 ms 177 ms 174 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
11 191 ms 194 ms 199 ms ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
12 335 ms 194 ms 194 ms ae-11-51.car1.Newark1.Level3.net [4.69.156.5]
13 166 ms 167 ms 169 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
14 191 ms 197 ms 192 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
15 201 ms 199 ms 197 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
16 191 ms 194 ms 194 ms vlan808.esd1.oct.nac.net [209.123.10.42]
17 175 ms 179 ms 179 ms www.dslreports.com [209.123.109.175]

Note how things go to pieces at the fourth hop.

I have been in contact with someone at the Telegraph; someone from FairPoint is also supposed to call me back regarding my request for a refund of my FAST service charges due to the total uselessness of the service in the evening, and also (hopefully) explain why things are so bad. We'll see what happens ...



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

The 72.71 and 64.222 IPs are registered to FairPoint. So at least you know problem is not back haul within the FairPoint network.

Problem occurs at hop 4, which is registered to Verizon. So problem is probably peering between FairPoint and Alter.net. Interesting I'm also routed through Alter.net but must be a different physical circuit as I coming in on a different router.

quote:
NetRange: 208.192.0.0 - 208.255.255.255
CIDR: 208.192.0.0/10
OriginAS:
NetName: UUNET1996B
NetHandle: NET-208-192-0-0-1
Parent: NET-208-0-0-0-0
NetType: Direct Allocation
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1996-05-08
Updated: 2006-12-14
Ref: »whois.arin.net/rest/net/NET-208-192-0-0-1

OrgName: MCI Communications Services, Inc. d/b/a Verizon Business
OrgId: MCICS
Address: 22001 Loudoun County Pkwy
City: Ashburn
StateProv: VA
PostalCode: 20147
Country: US
RegDate: 2006-05-30
Updated: 2011-11-30
Ref: »whois.arin.net/rest/org/MCICS


Good luck getting this resolved and let us know how you make out.

/tom

Jeremy1976

join:2012-01-15
Reviews:
·Verizon Wireless..
reply to tschmidt

Well i have GWI for my ISP i used to have Verizon/Fairpoint in Belfast ME. I switched to GWI because of the supposed upgrade in speed. With Fairpoint i had the 3mb dl and recieved about 1.5 not sure what my ping was but wish i knew right now. GWI is so inconsistant i pay for the 10/1 plan and this is what im getting »www.speedtest.net/result/1711814023.png
I too play COD MW3 and the lag is so irritating, how do they reroute your traffic? would that give me a better ping? i just want to be somewhere in the 20-40ms range i could really care less about the raw speeds dl/ul at this point.



JGatsby

@myfairpoint.net
reply to exeter

Tschmidt- It seems pretty clear that the issue is with Fairpoint's peering to Alternet at this point. It is consistently shown in the traceroutes that the congestion hits leaving Fairpoint and hitting Alternet. The scary part is that we seem to have an issue on GW3, GW4 and GW1.

When I 'upgraded' to the 30/15 for a significant lower price per month, I asked what the catch was. Well, this seems to be the catch and we're in for 2 years :/

-Gatsby



tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by JGatsby :

Tschmidt- It seems pretty clear that the issue is with Fairpoint's peering to Alternet at this point.

Yup - just looked back through this thread and noted jadziedzic See Profile traceroute is the same as mrmengo See Profile. Agree with mrmengo See Profile that FairPoint has to know about this problem.

/tom


Rum47

@myfairpoint.net
reply to JGatsby

I just wanted to ring in here. Thanks for this thread! It's good to know I'm not the only one...unfortunately.

I also "upgraded" to 30/15 when the offer was made by Fairpoint. When I started having issues with Amazon Instant Video, Netflix, and Hulu Plus on my Roku box I thought it was here in my house - a LAN issue or something. After doing speed tests more frequently, I see now how much the speed is changing throughout the day - especially in the evening.

Last Thursday through Saturday I was stuck around 2-3 down and 4-6 up the whole time. I called Fairpoint and they created a ticket. On Sunday the speed was back up and on Monday, when the tech showed up, it was back up to around 32/14 with a 15ms ping. This seems to be normal for daytime with reading all over the place at night.

My most recent readings tonight at 8pm were 28/9 with an 85ms ping. That was significantly better than 10 minutes before at 22/7 and 105 ms ping. Is there an answer to this? Are we just at their mercy?! The price is great, I hope the service gets better!


Rum47

join:2012-01-17
Portsmouth, NH
reply to exeter

Well it just keeps getting more and more fun! My latest speed test at 9:30pm here in Portsmouth shows 3.11/2.56 and 180ms ping. This can't continue!


mrmengo

join:2012-01-02
Nashua, NH
reply to exeter

UGH!!! I AM DYING HERE!!! I am paying for stuff that is not working.
9:40pm 1/17/12 Ping to www.google.com
29 packets transmitted, 29 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 208.342/254.408/428.345/41.018 ms

This just sucks.




And the just keep giving me the "We are working on it."

Call people... call and make their phones burnout because they are ringing so much. This is not our fault and they need to address this issue.

mrmengo

join:2012-01-02
Nashua, NH
reply to JGatsby

said by JGatsby :

and we're in for 2 years :/

If they can not provide you Fiber highspeed internet... you can break your contract (Fairpoint is not fulfilling their end of the contract.) This is not what you signed up for.

mrmengo

join:2012-01-02
Nashua, NH
reply to exeter

This has to be a service level agreement with Fairpoint and Verizon. I believe that someone guessed this earlier... but I think that it is correct. No way will Fairpoint give this information out. One can only guess at this time that... Fairpoint a) have not paid their bill and the service level went down because of it b) There is this issue with Verizon and Fairpoint, where Fairpoint thinks that they got the shaft when they bought three states worth of customers and don't feel that they have to pay till this gets sorted out (Fairpoint Fiber customers are totally screwed if this is the case). c) Verizon raised the price and they are in the process of dealing with negotiating a cost.

In any case, Fiber customers are not getting what they paid for (especially during peek hours).



JGatsby

@myfairpoint.net

Remember, when they quote speeds, it's 'Up To' XYZ speed with no guarantees.

I would bet they'd let you out of the contract regardless at this point, they certainly know they've got huge, huge issues and they'd likely rather shy away from a fight than have more light brought on them for a residential customer.
Does anyone know the standing of the corporation today? I believe they are out of bankruptcy officially as of last year but it's hard to track further. I'm thinking we may have to start making calls to the PUC and see if they have anything to say or if they even care about us pathetic non-corporations.

-Gatsby


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

David Brooks of the Nashua Telegraph has in the past expressed interest on how FairPoint is doing; perhaps those who are experiencing these issues might wish to contact Mr. Brooks and share their concerns. David's e-mail address can be found under the "Contact" section of the Telegraph's Web site: »www.nashuatelegraph.com/contact

Shoot off an e-mail to wecanhelp@fairpoint.com with details of the issues you are having, and ask when the issue will be resolved. Or you can try Facebook or Twitter if you use those sites. Someone from FairPoint named "Dani" seems to frequent those haunts, and suggests use of that e-mail address.

I'm also going to try the PUC route when I get home; since Internet service is an "unregulated service" it's probably not going to produce fruit, but the more pressure on FairPoint the better.


neosomatic

join:2011-05-23
Pittsfield, VT

In central VT I seem to be leaving the Fairpoint network via Above.net

Trace Route via DSL line in Central VT:

Tracing route to vnsc-bak.sys.gtei.net [4.2.2.2]
over a maximum of 30 hops:

1 4 ms 3 ms 5 ms 10.242.42.1
2 31 ms 30 ms 29 ms 10.19.5.1
3 32 ms 30 ms 30 ms burl-lnk-70-109-168-101.ngn.east.myfairpoint.net
[70.109.168.101]
4 30 ms 30 ms 28 ms burl-lnk-70-109-168-17.ngn.east.myfairpoint.net
[70.109.168.17]
5 132 ms 376 ms 37 ms burl-lnk-70-109-168-15.ngn.east.myfairpoint.net
[70.109.168.15]
6 481 ms 37 ms 429 ms xe-0-2-0.mpr4.bos2.us.above.net [64.124.202.29]

7 462 ms 67 ms 49 ms xe-5-2-0.cr2.dca2.us.above.net [64.125.24.114]
8 173 ms 239 ms 49 ms xe-1-3-1.er2.iad10.us.above.net [64.125.29.78]
9 313 ms 128 ms 693 ms above-level3.iad10.us.above.net [64.125.13.234]

10 1112 ms 50 ms 48 ms ge-5-0-60.hsa1.Washington2.Level3.net [4.69.149.
51]
11 286 ms 51 ms 75 ms vnsc-bak.sys.gtei.net [4.2.2.2]

Trace complete.

Trace Route via T-1 Line - same location:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 3 ms 3 ms 2 ms 10.242.42.1
2 13 ms 15 ms 14 ms static-burl-mse-71-161-***-***.ngn.east.myfairpo
int.net [71.161.***.***]
3 14 ms 14 ms 14 ms burl-lnk-70-109-168-33.ngn.east.myfairpoint.net
[70.109.168.33]
4 21 ms 21 ms 21 ms burl-lnk-70-109-168-15.ngn.east.myfairpoint.net
[70.109.168.15]
5 23 ms 23 ms 20 ms xe-0-2-0.mpr4.bos2.us.above.net [64.124.202.29]

6 36 ms 35 ms 35 ms xe-5-2-0.cr2.dca2.us.above.net [64.125.24.114]
7 69 ms 123 ms 459 ms xe-0-0-0.cr1.dca2.us.above.net [64.125.28.241]
8 208 ms 562 ms 35 ms xe-1-0-1.er1.iad10.us.above.net [64.125.26.238]

9 197 ms 473 ms 35 ms above-google.iad10.us.above.net [64.125.12.82]
10 321 ms 199 ms 912 ms 209.85.252.80
11 163 ms 37 ms 37 ms 64.233.175.219
12 699 ms 332 ms 1102 ms 72.14.232.25
13 52 ms 510 ms 38 ms google-public-dns-a.google.com [8.8.8.8]


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

I spent a generally unsatisfying hour or so on the telephone with FairPoint today. I would suggest that anyone who is experiencing FAST performance issues during evening contact FairPoint customer service to get a trouble ticket opened, and then ask for - insistently - a credit for your FAST service because they are not providing a usable Internet connection during the evening.

I spoke with a tech support supervisor who acknowledged that FairPoint is aware that there is an issue with throughput and response between their network and Alter.net, and that their engineering group is also aware of the issue; they threw the term "network upgrade" around a few times, but it seems odd that something that was previously working very well now needs to be upgraded. Have they really added so many FAST customers that the network is overloaded to the point of needing an upgrade? I'm starting to wonder if the rumblings in this thread of financial difficulties are the underlying issue.

I was unable to get any estimate of when the problem will actually be fixed; the best they could say is something along the lines of "you'll know when it's fixed." It will be interesting to see if and how the routing changes once the issue is resolved.

My opinion of FairPoint? In a single word, pathetic.


Rum47

join:2012-01-17
Portsmouth, NH
reply to exeter

Thanks for keeping this thread alive. I will be continuing to test my speed as much as possibly. The past two evenings I have noticed somewhat better speeds, especially ping times, but its probably just a fluke. I'll test more tonight. I will be calling FairPoint again soon if there is any slow down.



HudsonNH

@myfairpoint.net

I'm having the same latency issues at night, it's been going on for at least 2 weeks, maybe longer.



NHPatsFan

@myfairpoint.net
reply to exeter

I am also having problems with inconsistent speed with my internet connection at night in Nashua. I have Fairpoint 30/15, but have periods where it just freezes, which is *great* when watching Netflix. Just did a few ping tests - on one of them I had 38% packet loss, the other 4 0%, though I never got better than a B rating. There is definitely an issue in the Nashua area with Fairpoint at night. If this isn't straightened out soon, I am going to look into breaking my contract.


rcilink
Premium
join:2003-12-15
Manchester, NH
reply to exeter


Fairpoint FAST collection at one location
From what I have heard from some of the Fairpoint FAST employees.... I can share that the Fairpoint FAST slowness has a lot to do with the fact that they have not yet cut it over to the new Fairpoint Internet backbone...

It is still on the old (Verizon) backbone.. a backbone that Fairpoint has stopped letting the Internet uplink dynamically grow (cost savings for them) and does not want to pay for heavy-use periods.

We use a TON of Fairpoint FAST circuits here.. It is mainly used for daytime (business hours) Internet access. I can tell you it usually can handle the bandwidth. I think our average is around 60 GB per day. It is not used after 5pm, so the residential slowdown does not affect us.

Rum47

join:2012-01-17
Portsmouth, NH

Does that mean that we can expect a change over to the "new Fairpoint Internet backbone" sometime soon and evening slowdowns will get better?

I had a couple of nights recently where my speeds and ping times were almost acceptable, but tonight I'm back to download times around 3Mbps, uploads around 4 or 5, and ping times of at least 60ms. These numbers tend to fluctuate, so streaming video constantly changes resolution and often freezes, and online gaming is nearly impossible. Still, I have ping times of 15ms or less and 31/14 consistently during the day.

We need a fix!


jadziedzic
Premium
join:2005-12-12
Nashua, NH

In a grand conspiracy theory kind of way, that rumor about FairPoint letting things slide with the Verizon backbone while they are in the process of migrating to their own backbone does make sense. I'm going to ping David Brooks at The Telegraph again and see if that theory might interest him. I think I'm also going to give the NH Public Utilities Commission a call; even though Internet is an "unregulated" service, if FairPoint is playing games with the customer base I think the PUC might be interested ...


exeter

join:2011-02-07
Reviews:
·Bright House

Update.. I have finally called a tech out, and the tech told me that they have been getting calls like this, and they would go out and find nothing. But they get the same complaints. So I told him that he needs to check with a higher department cause something is wrong, and my inside connection at Verizon tells me that Fairpoint is having "trouble" again. I am sure you can read into that a little bit more for yourself without me having to say what..

However the Tech did bring along an e-mail that talked about their OC48 having "issues". I asked if I could keep a copy, and he declined. However it stated that the executive members of the high speed internet side in NH know of the problem, and are working to "fix" it. However it continued to state about issues blah blah blah blah ect ect ect. Oh so I am here a customer, getting slower than dsl average speeds during the time I use the internet most, and Fairpoint continues to drag their feet, drag their feet. Ignore service tickets, make up lies about fires in co-location bunkers ect ect ect. I have logged 49 issues. The issues are growing nightly now.

And for those that don't know this, if your in an area with Comcast, they have not had any issues in the past year (I am using them as the primary, but still monitor the traffic on fairpoint). So if I were you, migrate out to Comcast. The more that do, the more of us on Fairpoint will be able to enjoy fast speeds again

BTW my speed test on a 12/2 quoted service has been 21down and 6.2 up. I have not seen any drop outs on their connection, and NETFLIX works AWESOME. I would get the Comcast business internet, $64.99 (with modem rental fee included), and then you won't have to worry about the cap. There is a contract...

Then you can subscribe to VOIP phone and soon IP TV


Rum47

join:2012-01-17
Portsmouth, NH

My speeds in Portsmouth seem to be better the last week or so. I'll continue to track it as much as I can in the evening, but I haven't had a lot of time to do that recently. I was able to watch an HD movie or two between 6pm and 10pm, something that I wasn't able to do for at least a few weeks before that. And, speeds were right around advertised levels when I did test them. Anyone else experiencing faster speeds lately with 30/15 service?



HudsonNH

@qwest.net

I continue to have terrible speeds pretty much between 6pm and midnight. Last night was pretty awful, when I ran a speed test I was getting .30Mbps and 650 ping to the Boston server. I did call about getting compensation but they will only go back to the date I originally called about the problem rather than the start of it (better than nothing, next time I'll call right away instead of waiting a week)



anony112

@myfairpoint.net

Same issue from 6PM last night to as of current 8:30AM and no end in sight for this:

Tracing route to google.com [74.125.115.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 3 ms 4 ms 10.20.9.2
3 5 ms 4 ms 5 ms 64.222.166.108
4 225 ms 219 ms 224 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 242 ms 241 ms 246 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 277 ms 223 ms 228 ms 0.so-6-0-2.XT1.NYC4.ALTER.NET [152.63.10.21]
7 237 ms 239 ms 236 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]

8 214 ms 221 ms 219 ms google-gw.customer.alter.net [152.179.72.62]
9 238 ms 241 ms 267 ms 72.14.238.232
10 217 ms 224 ms 221 ms 209.85.252.2
11 237 ms 261 ms 249 ms 209.85.249.11
12 223 ms 229 ms 236 ms 209.85.243.114
13 251 ms 306 ms 249 ms 216.239.48.103
14 255 ms 251 ms 258 ms 209.85.253.181
15 252 ms 256 ms 261 ms vx-in-f106.1e100.net [74.125.115.106]

Trace complete.



anony12

@myfairpoint.net
reply to exeter

And here we go again. From yesterday evening 6PM to about 9AM this morning network slowdown, then a few hours later EVERYTHING become inaccessible and I couldn't even ping anything including Fairpoints office.

And here it is just a little after 9PM and the network slowdown is happening once again.

Tracing route to google.com [74.125.113.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 5 ms 5 ms 10.20.9.2
3 4 ms 6 ms 6 ms 64.222.166.108
4 113 ms 111 ms 118 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 252 ms 153 ms 133 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 126 ms 119 ms 111 ms 0.so-1-0-1.XT1.NYC4.ALTER.NET [152.63.0.213]
7 121 ms 121 ms 122 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]

8 139 ms 143 ms 144 ms google-gw.customer.alter.net [152.179.72.62]
9 132 ms 126 ms 124 ms 209.85.255.68
10 135 ms 126 ms 124 ms 209.85.251.37
11 145 ms 146 ms 143 ms 209.85.249.11
12 158 ms 149 ms 149 ms 209.85.243.114
13 140 ms 138 ms 136 ms 216.239.48.103
14 157 ms * * 216.239.47.250
15 137 ms 141 ms 143 ms vw-in-f103.1e100.net [74.125.113.103]

Trace complete.



JGatsby

@myfairpoint.net
reply to exeter

Everyone, PLEASE call support and open a ticket for these issues. The more people that complain the better chance we have of at least a statement from the company.

The Internet service support number is 800-240-5019

Please note to all that this is just the standard support number and try to have some patience with the first level support person you speak to. There really is nothing they can do other than open a ticket for you.

If you are on FAST/FIOS:
When they tell you that they want to check your modem settings and tell you to "Open up the Internet Explorer", remind them that you are on FAST and have an ONT and not a modem. Hopefully at that point they'll just open your ticket and tell you someone will contact you (theoretically).
-Gatsby



HudsonNH

@myfairpoint.net

I almost thought tonight that the problem was fixed as up until recently I usually started having latency problems around 6:00PM and at 6:30 everything seemed fine. However, sometime after 7:00PM the issue presented itself.

Tracing route to www.l.google.com [74.125.113.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.100
2 5 ms 5 ms 5 ms 10.20.9.11
3 5 ms 5 ms 4 ms 64.222.166.82
4 87 ms 89 ms 90 ms POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]
5 96 ms 91 ms 92 ms 0.so-0-1-2.XL4.BOS4.ALTER.NET [152.63.22.166]
6 95 ms 92 ms 126 ms 0.xe-6-1-1.XT2.NYC4.ALTER.NET [152.63.3.90]
7 82 ms 86 ms 87 ms TenGigE0-5-0-0.GW8.NYC4.ALTER.NET [152.63.21.65]

8 158 ms 161 ms 168 ms google-gw.customer.alter.net [152.179.72.62]
9 96 ms 94 ms 93 ms 209.85.255.68
10 91 ms 82 ms 105 ms 209.85.251.35
11 88 ms 86 ms 87 ms 209.85.249.11
12 109 ms 111 ms 137 ms 209.85.241.222
13 96 ms 95 ms 94 ms 64.233.174.117
14 * * * Request timed out.
15 145 ms 139 ms 136 ms vw-in-f103.1e100.net [74.125.113.103]

Trace complete.

I called last night to check on the status of my ticket since I had been told sometime around the 20th that Fairpoint was hoping to have the issues solved "by the end of the next week" (so I was thinking 27th, 28th) I was told that on the 28th my ticket had been assigned to a field tech and that was the last update. The person i spoke to said they had no other information about the issue. I asked for a note to be made to call me with a status update as soon as possible (guess I'll see how well this works) If I do get a call back and hear anything of note I'll post it here.



flipinnh

join:2003-07-23
Atkinson, NH

»www.speedtest.net/result/1762450430.png

I'll keep checking..
Last week it was slower


siriusxm

join:2012-01-18
Nashua, NH
reply to exeter

I too have called fairpoint, the same old, same old, ticket generated, power cycle the router etc, etc, etc, this is getting old, very old. I now believe Fairpoint has deeper issues then they are letting on, there is no way that you can have so many people have the same exact problem and them not knowing the real story behind it, I'm not buying ther excuses anymore!



Stratham

@comcast.net

Hey all,
Quick question for you. Right now I have Comcast and I am paying almost $80 a month for 22/6. The speeds have been good and pretty consistant but $80 is a bit much to ask for just a connection. Is the FAST service in the Seacoast area still getting bogged down? I have a guy coming Monday to install FAST to my house but if there is a massive problem then I would rather wait till it has been resolved. I pretty much use the internet for streaming netfilx, hulu, etc. and playing a couple of FPS's like battlefield 3. Should i pull the trigger and switch or should I just wait.

Thanks...