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exeter

join:2011-02-07
Reviews:
·Bright House
reply to jadziedzic

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

Update.. I have finally called a tech out, and the tech told me that they have been getting calls like this, and they would go out and find nothing. But they get the same complaints. So I told him that he needs to check with a higher department cause something is wrong, and my inside connection at Verizon tells me that Fairpoint is having "trouble" again. I am sure you can read into that a little bit more for yourself without me having to say what..

However the Tech did bring along an e-mail that talked about their OC48 having "issues". I asked if I could keep a copy, and he declined. However it stated that the executive members of the high speed internet side in NH know of the problem, and are working to "fix" it. However it continued to state about issues blah blah blah blah ect ect ect. Oh so I am here a customer, getting slower than dsl average speeds during the time I use the internet most, and Fairpoint continues to drag their feet, drag their feet. Ignore service tickets, make up lies about fires in co-location bunkers ect ect ect. I have logged 49 issues. The issues are growing nightly now.

And for those that don't know this, if your in an area with Comcast, they have not had any issues in the past year (I am using them as the primary, but still monitor the traffic on fairpoint). So if I were you, migrate out to Comcast. The more that do, the more of us on Fairpoint will be able to enjoy fast speeds again

BTW my speed test on a 12/2 quoted service has been 21down and 6.2 up. I have not seen any drop outs on their connection, and NETFLIX works AWESOME. I would get the Comcast business internet, $64.99 (with modem rental fee included), and then you won't have to worry about the cap. There is a contract...

Then you can subscribe to VOIP phone and soon IP TV


Rum47

join:2012-01-17
Portsmouth, NH

My speeds in Portsmouth seem to be better the last week or so. I'll continue to track it as much as I can in the evening, but I haven't had a lot of time to do that recently. I was able to watch an HD movie or two between 6pm and 10pm, something that I wasn't able to do for at least a few weeks before that. And, speeds were right around advertised levels when I did test them. Anyone else experiencing faster speeds lately with 30/15 service?



HudsonNH

@qwest.net

I continue to have terrible speeds pretty much between 6pm and midnight. Last night was pretty awful, when I ran a speed test I was getting .30Mbps and 650 ping to the Boston server. I did call about getting compensation but they will only go back to the date I originally called about the problem rather than the start of it (better than nothing, next time I'll call right away instead of waiting a week)



anony112

@myfairpoint.net

Same issue from 6PM last night to as of current 8:30AM and no end in sight for this:

Tracing route to google.com [74.125.115.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 3 ms 4 ms 10.20.9.2
3 5 ms 4 ms 5 ms 64.222.166.108
4 225 ms 219 ms 224 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 242 ms 241 ms 246 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 277 ms 223 ms 228 ms 0.so-6-0-2.XT1.NYC4.ALTER.NET [152.63.10.21]
7 237 ms 239 ms 236 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]

8 214 ms 221 ms 219 ms google-gw.customer.alter.net [152.179.72.62]
9 238 ms 241 ms 267 ms 72.14.238.232
10 217 ms 224 ms 221 ms 209.85.252.2
11 237 ms 261 ms 249 ms 209.85.249.11
12 223 ms 229 ms 236 ms 209.85.243.114
13 251 ms 306 ms 249 ms 216.239.48.103
14 255 ms 251 ms 258 ms 209.85.253.181
15 252 ms 256 ms 261 ms vx-in-f106.1e100.net [74.125.115.106]

Trace complete.



anony12

@myfairpoint.net
reply to exeter

And here we go again. From yesterday evening 6PM to about 9AM this morning network slowdown, then a few hours later EVERYTHING become inaccessible and I couldn't even ping anything including Fairpoints office.

And here it is just a little after 9PM and the network slowdown is happening once again.

Tracing route to google.com [74.125.113.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 5 ms 5 ms 10.20.9.2
3 4 ms 6 ms 6 ms 64.222.166.108
4 113 ms 111 ms 118 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 252 ms 153 ms 133 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 126 ms 119 ms 111 ms 0.so-1-0-1.XT1.NYC4.ALTER.NET [152.63.0.213]
7 121 ms 121 ms 122 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]

8 139 ms 143 ms 144 ms google-gw.customer.alter.net [152.179.72.62]
9 132 ms 126 ms 124 ms 209.85.255.68
10 135 ms 126 ms 124 ms 209.85.251.37
11 145 ms 146 ms 143 ms 209.85.249.11
12 158 ms 149 ms 149 ms 209.85.243.114
13 140 ms 138 ms 136 ms 216.239.48.103
14 157 ms * * 216.239.47.250
15 137 ms 141 ms 143 ms vw-in-f103.1e100.net [74.125.113.103]

Trace complete.



JGatsby

@myfairpoint.net
reply to exeter

Everyone, PLEASE call support and open a ticket for these issues. The more people that complain the better chance we have of at least a statement from the company.

The Internet service support number is 800-240-5019

Please note to all that this is just the standard support number and try to have some patience with the first level support person you speak to. There really is nothing they can do other than open a ticket for you.

If you are on FAST/FIOS:
When they tell you that they want to check your modem settings and tell you to "Open up the Internet Explorer", remind them that you are on FAST and have an ONT and not a modem. Hopefully at that point they'll just open your ticket and tell you someone will contact you (theoretically).
-Gatsby



HudsonNH

@myfairpoint.net

I almost thought tonight that the problem was fixed as up until recently I usually started having latency problems around 6:00PM and at 6:30 everything seemed fine. However, sometime after 7:00PM the issue presented itself.

Tracing route to www.l.google.com [74.125.113.103]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.100
2 5 ms 5 ms 5 ms 10.20.9.11
3 5 ms 5 ms 4 ms 64.222.166.82
4 87 ms 89 ms 90 ms POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]
5 96 ms 91 ms 92 ms 0.so-0-1-2.XL4.BOS4.ALTER.NET [152.63.22.166]
6 95 ms 92 ms 126 ms 0.xe-6-1-1.XT2.NYC4.ALTER.NET [152.63.3.90]
7 82 ms 86 ms 87 ms TenGigE0-5-0-0.GW8.NYC4.ALTER.NET [152.63.21.65]

8 158 ms 161 ms 168 ms google-gw.customer.alter.net [152.179.72.62]
9 96 ms 94 ms 93 ms 209.85.255.68
10 91 ms 82 ms 105 ms 209.85.251.35
11 88 ms 86 ms 87 ms 209.85.249.11
12 109 ms 111 ms 137 ms 209.85.241.222
13 96 ms 95 ms 94 ms 64.233.174.117
14 * * * Request timed out.
15 145 ms 139 ms 136 ms vw-in-f103.1e100.net [74.125.113.103]

Trace complete.

I called last night to check on the status of my ticket since I had been told sometime around the 20th that Fairpoint was hoping to have the issues solved "by the end of the next week" (so I was thinking 27th, 28th) I was told that on the 28th my ticket had been assigned to a field tech and that was the last update. The person i spoke to said they had no other information about the issue. I asked for a note to be made to call me with a status update as soon as possible (guess I'll see how well this works) If I do get a call back and hear anything of note I'll post it here.



flipinnh

join:2003-07-23
Atkinson, NH

»www.speedtest.net/result/1762450430.png

I'll keep checking..
Last week it was slower


siriusxm

join:2012-01-18
Nashua, NH
reply to exeter

I too have called fairpoint, the same old, same old, ticket generated, power cycle the router etc, etc, etc, this is getting old, very old. I now believe Fairpoint has deeper issues then they are letting on, there is no way that you can have so many people have the same exact problem and them not knowing the real story behind it, I'm not buying ther excuses anymore!



Stratham

@comcast.net

Hey all,
Quick question for you. Right now I have Comcast and I am paying almost $80 a month for 22/6. The speeds have been good and pretty consistant but $80 is a bit much to ask for just a connection. Is the FAST service in the Seacoast area still getting bogged down? I have a guy coming Monday to install FAST to my house but if there is a massive problem then I would rather wait till it has been resolved. I pretty much use the internet for streaming netfilx, hulu, etc. and playing a couple of FPS's like battlefield 3. Should i pull the trigger and switch or should I just wait.

Thanks...



anon534534

@myfairpoint.net
reply to exeter

And here we ago again, 7th night in a row of this shit:

Tracing route to google.com [74.125.113.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 6 ms 4 ms 4 ms 10.20.9.2
3 5 ms 3 ms 4 ms 64.222.166.68
4 93 ms 89 ms 94 ms POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]
5 101 ms 101 ms 99 ms 0.so-0-1-1.XL3.BOS4.ALTER.NET [152.63.22.170]
6 141 ms 99 ms 97 ms 0.xe-6-1-2.XT1.NYC4.ALTER.NET [152.63.0.166]
7 98 ms 99 ms 101 ms TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
8 112 ms 105 ms 104 ms google-gw.customer.alter.net [152.179.72.62]
9 99 ms 139 ms 97 ms 72.14.238.232
10 101 ms 96 ms 94 ms 209.85.252.2
11 115 ms 149 ms 116 ms 72.14.239.93
12 124 ms 125 ms 123 ms 209.85.243.114
13 123 ms 124 ms 114 ms 216.239.48.103
14 142 ms 135 ms 131 ms 72.14.236.193
15 115 ms 112 ms 117 ms vw-in-f99.1e100.net [74.125.113.99]

Trace complete.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Here's my favorite example of FoulPoint's Follies:

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3 ms 4 ms 4 ms 72.71.243.1
3 6 ms 7 ms 7 ms 64.222.166.134
4 228 ms 224 ms 227 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 226 ms 222 ms 224 ms 0.xe-3-0-0.XT2.NYC9.ALTER.NET [152.63.22.142]
6 253 ms 229 ms 232 ms 0.xe-10-0-0.XL4.NYC1.ALTER.NET [152.63.23.238]
7 237 ms 239 ms 242 ms 0.ae4.BR1.NYC1.ALTER.NET [152.63.18.234]
8 172 ms 167 ms 167 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
9 231 ms 242 ms 242 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
10 236 ms 232 ms 229 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
11 248 ms 257 ms 254 ms ae-2-2.ebr1.Newark1.Level3.net [4.69.132.98]
12 196 ms 177 ms 182 ms ae-11-51.car1.Newark1.Level3.net [4.69.156.5]
13 213 ms 219 ms 222 ms NETCCESS.car1.Newark1.Level3.net [4.26.16.186]
14 212 ms 212 ms 222 ms 0.e3-3.tbr2.mmu.nac.net [209.123.11.77]
15 231 ms 239 ms 234 ms 0.e1-1.tbr2.oct.nac.net [209.123.10.21]
16 233 ms 232 ms 234 ms vlan808.esd1.oct.nac.net [209.123.10.42]
17 214 ms 207 ms 204 ms www.dslreports.com [209.123.109.175]

Trace complete

I was told in early January by a FairPoint rep that their engineers were aware of the problem, and that it would be resolved by the end of the month. Sure it would.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Or if you prefer, speed test to Comcast's server in PA, which during the day is a rock solid 30M/15M:



Pretty pathetic for FairPoint "FAST", eh?


BoSox

join:2012-02-11
Newfields, NH

It feels like I have been dealing with this crap forever. I am paying for 15/5 and this is what I get:














sdffsds

@myfairpoint.net
reply to exeter

Seems to be starting in early tonight, as I noticed I started experiencing some pretty hefty lag in my game.

Tracing route to google.com [74.125.113.106]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 80 ms 71 ms 43 ms 10.20.9.2
3 7 ms 4 ms 3 ms 64.222.166.108
4 46 ms 41 ms 41 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 33 ms 36 ms 169 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 35 ms 37 ms 41 ms 0.so-6-0-2.XT1.NYC4.ALTER.NET [152.63.10.21]
7 27 ms 29 ms 38 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]

8 131 ms 97 ms 90 ms google-gw.customer.alter.net [152.179.72.62]
9 28 ms 25 ms 21 ms 72.14.238.232
10 31 ms 32 ms 31 ms 209.85.252.2
11 34 ms 77 ms 202 ms 209.85.249.11
12 48 ms 47 ms 129 ms 209.85.241.222
13 109 ms 61 ms 50 ms 64.233.174.87
14 60 ms 54 ms * 209.85.243.1
15 79 ms 110 ms 63 ms vw-in-f106.1e100.net [74.125.113.106]

Trace complete.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

I received a call from a FairPoint tech support supervisor today in response to my complaint of last evening. According to this person the "network issue" that FAST users are experiencing is now scheduled to be resolved in April. Yes, that's right, April: nearly six months after the response and bandwidth problem on FAST first started to rear its ugly head.

The only word that comes to mind is "pathetic".



asdasd

@myfairpoint.net
reply to exeter

zzzz 8th night in a row;

Tracing route to google.com [74.125.115.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 4 ms 4 ms 10.20.9.2
3 5 ms 3 ms 7 ms 64.222.166.108
4 154 ms 158 ms 156 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 196 ms 153 ms 156 ms 0.xe-3-0-0.XT1.NYC9.ALTER.NET [152.63.22.138]
6 208 ms 167 ms 150 ms 0.so-1-0-1.XT1.NYC4.ALTER.NET [152.63.0.213]
7 190 ms 143 ms 189 ms TenGigE0-6-1-0.GW8.NYC4.ALTER.NET [152.63.21.113
]
8 207 ms 202 ms 194 ms google-gw.customer.alter.net [152.179.72.62]
9 158 ms 126 ms 140 ms 72.14.238.232
10 186 ms 136 ms 141 ms 209.85.252.2
11 151 ms 215 ms 152 ms 209.85.249.11
12 161 ms 188 ms 169 ms 209.85.241.222
13 156 ms 154 ms 164 ms 64.233.174.87
14 225 ms 193 ms * 209.85.253.181
15 171 ms 168 ms 161 ms vx-in-f104.1e100.net [74.125.115.104]

Trace complete.


BoSox

join:2012-02-11
Newfields, NH

More of the same tonight.. You can see a 24 hour pattern on the smokeping graphs now.








asdasd

@myfairpoint.net
reply to exeter

Weeeeee!




HudsonNH

@verizon-gni.net

So I called tonight to find out my ticket had been closed as resolved, of course it isn't so I had to open a new ticket. I'm going to start calling every night just to make sure they don't close the ticket. None of the people I've talked to have given me any indication of when this issue will be resolved.



asdasd

@myfairpoint.net
reply to exeter

Week and a half so far every night of this crap with 15/5 package;

Tracing route to google.com [74.125.226.231]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 26 ms 29 ms 40 ms 10.20.9.2
3 30 ms 20 ms 12 ms 64.222.166.68
4 168 ms 196 ms 186 ms POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]
5 151 ms 165 ms 168 ms 0.so-0-1-1.XL4.BOS4.ALTER.NET [152.63.22.174]
6 200 ms 191 ms 201 ms 0.xe-6-1-1.XT2.NYC4.ALTER.NET [152.63.3.90]
7 217 ms 221 ms 225 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]

8 287 ms 287 ms 287 ms google-gw.customer.alter.net [152.179.72.62]
9 216 ms 234 ms 232 ms 72.14.238.232
10 234 ms 224 ms 229 ms 72.14.239.252
11 233 ms 248 ms 245 ms lga15s29-in-f7.1e100.net [74.125.226.231]

Trace complete.




HudsonNH

@qwest.net

I can now likely confirm the April fix date. The guy I talked to today said that too many lines were sold in this area and that the upgrades were not scheduled to be done till April. In addition he apologized and said that we were supposed to be told this (as when I called yesterday I was told the ticket was closed with no status updates) I was also told that I can billing and ask for reduced rates from January till April. Everyone who is having this problem should ask for a reduced rate, maybe if enough people request this they will move up their timetables.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Folks in NH may want to file a complaint with the NH Public Utilities Commission (»www.puc.nh.gov/Telecom/telecom.htm, see "Filing a Complaint" on the left of the page). I've done so, and received a reply that the PUC would contact FairPoint regarding this issue.

(Even though Internet access is an "unregulated" utility service, FairPoint made numerous promises to the PUC about improving broadband availability during the course of the Verizon sale approval process.)

If you're so inclined, a letter to FairPoint's CEO (Paul Sunu) detailing your dis-satisfaction might be appropriate; the address is 521 East Morehead St, Suite 500, Charlotte, NC 28202.


rcilink
Premium
join:2003-12-15
Manchester, NH
reply to exeter

Another bad day for NH FAST (FIOS) people...
---
a ping to www.yahoo.com is crazy slow!

ping www.yahoo.com
PING any-fp3-real.wa1.b.yahoo.com (98.139.183.24): 56 data bytes
64 bytes from 98.139.183.24: icmp_seq=0 ttl=50 time=595.462 ms
64 bytes from 98.139.183.24: icmp_seq=1 ttl=50 time=476.835 ms
64 bytes from 98.139.183.24: icmp_seq=2 ttl=50 time=539.713 ms
64 bytes from 98.139.183.24: icmp_seq=3 ttl=49 time=446.297 ms
64 bytes from 98.139.183.24: icmp_seq=4 ttl=50 time=438.564 ms
64 bytes from 98.139.183.24: icmp_seq=5 ttl=49 time=498.339 ms
64 bytes from 98.139.183.24: icmp_seq=6 ttl=49 time=445.536 ms
64 bytes from 98.139.183.24: icmp_seq=7 ttl=50 time=556.312 ms
64 bytes from 98.139.183.24: icmp_seq=8 ttl=50 time=478.551 ms
 

I did call Fairpoint and they put in the workorder. Not sure what that means yet. I tested all of the locations we have across town and all FAST (FIOS) circuits are slow.


asdads

@myfairpoint.net
reply to exeter

What a fun night so far! On 15/2 FAST.

Tracing route to google.com [74.125.226.238]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 183 ms 99 ms 160 ms 10.20.9.2
3 267 ms 291 ms 234 ms 64.222.166.108
4 210 ms 167 ms 295 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 330 ms 308 ms 177 ms 0.xe-3-0-0.XT2.NYC9.ALTER.NET [152.63.22.142]
6 379 ms 337 ms 320 ms 0.so-4-0-3.XT2.NYC4.ALTER.NET [152.63.0.73]
7 309 ms 389 ms 293 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]

8 263 ms 258 ms 312 ms google-gw.customer.alter.net [152.179.72.62]
9 319 ms 328 ms 393 ms 72.14.238.232
10 402 ms 398 ms 264 ms 72.14.239.252
11 396 ms 236 ms 338 ms lga15s29-in-f14.1e100.net [74.125.226.238]

Trace complete.


exeter

join:2011-02-07
Reviews:
·Bright House

I am going to get a petition put together. with the leak of valid information Fairpoint is not going to fix the problem with the overrun OC48 from their provider in Mass. They are have much financial challenge, and after around 5 to 6pm at night when everyone and his brother is online, the speeds drop down to nothing. No more excuses Fairpoint.. No more underground fires, no more "fiber" cuts. Comcast cable is MUCH faster than you and much more consistant.

I own a small voip and telecom consulting company in NH, and where at all possible I move my customers OFF of fairpoint.

Everyone should leave this run down pc of sheezat and get a Comcast or other type of connection other than failpoint.

And to the women in Manchester that works in the broadband department, you really need to put a leash on your techs.. One of your techs showed me your e-mail about the rundown nature of your OC48, and I think it is very unprofessional to show up to my door, test my line and then come back to me later and go on record with the continued challenges with no end in sight and no fix.

I did notice you dropped my bill from $49.99 to $22.99 per month.

Your doing all the wrong things. I would much rather pay $49.99 and get my internet back and cancel Comcast... But I think soon its going to be the other way around. Comcast seems to hold up very well under the stress of the night while your 30/15 service I am paying $22.99 per month for is like 1.6/228kbps

If I wanted dialup I would have a phone line and a 1200baud modem.

Where is prodigy when you need it! I miss the old days of dialup...


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Wow, smoking hot speeds tonight! A whopping SEVEN PERCENT of my normal download speed!


exeter

join:2011-02-07

File a complaint with the PUC



Sweet1

@myfairpoint.net
reply to jadziedzic

I have been working with the IT Techs since 12/2012. I get packet loss at 208.192.176.133, 100% packet loss. The issues been random so I was baffled until I hit the net. Needless to say after many hours, tracerts and pathpings my public Utilities complaint is in. How dare they play dumb. Our time is valueable. Fairpoint needs to consider providing the full service we pay for as well as considering the services online we are paying for that we can't get to. Ohhh the Joy of flushing 100.00 a month down the toilet for services that are inaccessable.



again

@rr.com

If you don't have other options, your screwed.