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asdasd

@myfairpoint.net
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

Week and a half so far every night of this crap with 15/5 package;

Tracing route to google.com [74.125.226.231]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 26 ms 29 ms 40 ms 10.20.9.2
3 30 ms 20 ms 12 ms 64.222.166.68
4 168 ms 196 ms 186 ms POS3-0-0.GW3.BOS4.ALTER.NET [208.192.176.133]
5 151 ms 165 ms 168 ms 0.so-0-1-1.XL4.BOS4.ALTER.NET [152.63.22.174]
6 200 ms 191 ms 201 ms 0.xe-6-1-1.XT2.NYC4.ALTER.NET [152.63.3.90]
7 217 ms 221 ms 225 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]

8 287 ms 287 ms 287 ms google-gw.customer.alter.net [152.179.72.62]
9 216 ms 234 ms 232 ms 72.14.238.232
10 234 ms 224 ms 229 ms 72.14.239.252
11 233 ms 248 ms 245 ms lga15s29-in-f7.1e100.net [74.125.226.231]

Trace complete.




HudsonNH

@qwest.net

I can now likely confirm the April fix date. The guy I talked to today said that too many lines were sold in this area and that the upgrades were not scheduled to be done till April. In addition he apologized and said that we were supposed to be told this (as when I called yesterday I was told the ticket was closed with no status updates) I was also told that I can billing and ask for reduced rates from January till April. Everyone who is having this problem should ask for a reduced rate, maybe if enough people request this they will move up their timetables.


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Folks in NH may want to file a complaint with the NH Public Utilities Commission (»www.puc.nh.gov/Telecom/telecom.htm, see "Filing a Complaint" on the left of the page). I've done so, and received a reply that the PUC would contact FairPoint regarding this issue.

(Even though Internet access is an "unregulated" utility service, FairPoint made numerous promises to the PUC about improving broadband availability during the course of the Verizon sale approval process.)

If you're so inclined, a letter to FairPoint's CEO (Paul Sunu) detailing your dis-satisfaction might be appropriate; the address is 521 East Morehead St, Suite 500, Charlotte, NC 28202.


rcilink
Premium
join:2003-12-15
Manchester, NH
reply to exeter

Another bad day for NH FAST (FIOS) people...
---
a ping to www.yahoo.com is crazy slow!

ping www.yahoo.com
PING any-fp3-real.wa1.b.yahoo.com (98.139.183.24): 56 data bytes
64 bytes from 98.139.183.24: icmp_seq=0 ttl=50 time=595.462 ms
64 bytes from 98.139.183.24: icmp_seq=1 ttl=50 time=476.835 ms
64 bytes from 98.139.183.24: icmp_seq=2 ttl=50 time=539.713 ms
64 bytes from 98.139.183.24: icmp_seq=3 ttl=49 time=446.297 ms
64 bytes from 98.139.183.24: icmp_seq=4 ttl=50 time=438.564 ms
64 bytes from 98.139.183.24: icmp_seq=5 ttl=49 time=498.339 ms
64 bytes from 98.139.183.24: icmp_seq=6 ttl=49 time=445.536 ms
64 bytes from 98.139.183.24: icmp_seq=7 ttl=50 time=556.312 ms
64 bytes from 98.139.183.24: icmp_seq=8 ttl=50 time=478.551 ms
 

I did call Fairpoint and they put in the workorder. Not sure what that means yet. I tested all of the locations we have across town and all FAST (FIOS) circuits are slow.


asdads

@myfairpoint.net
reply to exeter

What a fun night so far! On 15/2 FAST.

Tracing route to google.com [74.125.226.238]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 183 ms 99 ms 160 ms 10.20.9.2
3 267 ms 291 ms 234 ms 64.222.166.108
4 210 ms 167 ms 295 ms POS4-0-0.GW16.NYC9.ALTER.NET [208.192.176.181]
5 330 ms 308 ms 177 ms 0.xe-3-0-0.XT2.NYC9.ALTER.NET [152.63.22.142]
6 379 ms 337 ms 320 ms 0.so-4-0-3.XT2.NYC4.ALTER.NET [152.63.0.73]
7 309 ms 389 ms 293 ms TenGigE0-7-0-0.GW8.NYC4.ALTER.NET [152.63.22.45]

8 263 ms 258 ms 312 ms google-gw.customer.alter.net [152.179.72.62]
9 319 ms 328 ms 393 ms 72.14.238.232
10 402 ms 398 ms 264 ms 72.14.239.252
11 396 ms 236 ms 338 ms lga15s29-in-f14.1e100.net [74.125.226.238]

Trace complete.


exeter

join:2011-02-07
Reviews:
·Bright House

I am going to get a petition put together. with the leak of valid information Fairpoint is not going to fix the problem with the overrun OC48 from their provider in Mass. They are have much financial challenge, and after around 5 to 6pm at night when everyone and his brother is online, the speeds drop down to nothing. No more excuses Fairpoint.. No more underground fires, no more "fiber" cuts. Comcast cable is MUCH faster than you and much more consistant.

I own a small voip and telecom consulting company in NH, and where at all possible I move my customers OFF of fairpoint.

Everyone should leave this run down pc of sheezat and get a Comcast or other type of connection other than failpoint.

And to the women in Manchester that works in the broadband department, you really need to put a leash on your techs.. One of your techs showed me your e-mail about the rundown nature of your OC48, and I think it is very unprofessional to show up to my door, test my line and then come back to me later and go on record with the continued challenges with no end in sight and no fix.

I did notice you dropped my bill from $49.99 to $22.99 per month.

Your doing all the wrong things. I would much rather pay $49.99 and get my internet back and cancel Comcast... But I think soon its going to be the other way around. Comcast seems to hold up very well under the stress of the night while your 30/15 service I am paying $22.99 per month for is like 1.6/228kbps

If I wanted dialup I would have a phone line and a 1200baud modem.

Where is prodigy when you need it! I miss the old days of dialup...


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Wow, smoking hot speeds tonight! A whopping SEVEN PERCENT of my normal download speed!


exeter

join:2011-02-07

File a complaint with the PUC



Sweet1

@myfairpoint.net
reply to jadziedzic

I have been working with the IT Techs since 12/2012. I get packet loss at 208.192.176.133, 100% packet loss. The issues been random so I was baffled until I hit the net. Needless to say after many hours, tracerts and pathpings my public Utilities complaint is in. How dare they play dumb. Our time is valueable. Fairpoint needs to consider providing the full service we pay for as well as considering the services online we are paying for that we can't get to. Ohhh the Joy of flushing 100.00 a month down the toilet for services that are inaccessable.



again

@rr.com

If you don't have other options, your screwed.


rcilink
Premium
join:2003-12-15
Manchester, NH
reply to exeter

Today must be a good day..


Speedtest
Just kidding!


JGatgsby

@myfairpoint.net
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

Well, The PUC has certainly passed on our issue to Fairpoint with the point of saying that they do no regulate internet access. I'm sure as various PIPA/SOPA laws pass that it will stay the same for the sake of our richest benefactors here in the USA where they can't regulate and they'll just enforce. Aaaanyway, PUC was certainly helpful and we (or at least I and others) got an actual response from Fairpoint based on our complaints. I was told it would be fixed "soon". I was also told that I would hear from the billing department about adjusting my fees. 'Soon' is interpretable I suppose. I have not heard from 'billing' nor has my service been fixed. I will certainly be calling on Monday during business hours to achieve a solution. I suggest you all do the same.

-Gatsby


siriusxm

join:2012-01-18
Nashua, NH
reply to jadziedzic

In Nashua too, Horribly slow speeds!! 30/15 has been 0.75/1.2 and beyond, then 5/3 etc, etc, etc very frustrating!!


siriusxm

join:2012-01-18
Nashua, NH

1 edit
reply to JGatgsby

I will be calling them tomorrow, after reading even more posts, I no longer feel I am alone. On a good note, I had a few laughs at what some guys put on here, about it being a good day and they post the extremely low speed numbers. It is frustrating, what really gets me is I am seeing a post saying it will not be fixed until April. I see another post saying Fairpoint is having Financial issues and that is the cause of the slowdown. I also heard the fire in a N.Y. tunnel story too. I will say this, the Guys that show up are decent people, I have no complaints about them. They have been great. But this slow speed stuff is inexcusable, It's not a perfect world, but after months of this, it's time for fairpoint to come clean and fix the problem once and for all!


siriusxm

join:2012-01-18
Nashua, NH
reply to exeter

Another banner night!


Kirby Smith

join:2001-01-26
Derry, NH
Reviews:
·Fairpoint Commun..
reply to exeter

I'll add my observations too.

The speeds in Derry NH, while far below the 30/15 I'm nominally paying for, would be adequate for streaming video and many other tasks. They would be if the latencies weren't often over 100 ms (and sometimes well over 200 ms) during high utilization times in the evenings. I don't have high expectations that FairPoint will allocate the resources (if they have them) to fix this; and for the usual chicken-and-egg reasons it seems unlikely that Akamai will put a server farm in Manchester to compensate.

However, the longer FairPoint delays the necessary upgrades, the more customers will shift to Comcast or other options, and the fewer resources FairPoint will have to fund an upgrade. With Verizon attacking from the wireless side, a slow death spiral for FairPoint is not out of the question, and I fear sub-DSL FAST performance during peak utilization times may last for years.

kirby


jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter

Another banner night for a 30/15 fiber connection in Nashua:


Tuesday

join:2012-03-13
reply to exeter

From Further North

Warning! this is a book!

I'm in the Upper Valley in the Lyme/Fairlee/Orford region.

Since I moved up here, I went through years of Verizon telling me "soon" broadband would be available in my area, that it was scheduled. Then Fairpoint took over, I noticed my place was in their coverage map for broadband expansion, but on calling they said it was not available yet, and no one in my town had it, but would be soon.

Then a neighbor told me someone already had fairpoint broadband in their home not very far from me, I called Fairpoint back, they said no one had it in my town. So I got the name and the phone number of the people who did, and called Fairpoint back, giving them their info, and then they agreed to put out a ticket to the engineer to see if i could get service..

I was then told no I couldn't because I was too far from the station.
Later, I found out the people who did have it were even further away than I was, so I was back and forth with Fairpoint and tickets to the engineers, I was finally scheduled for installation (you can see my desperation, there were no other real options)

I got the 1 year introductory price for 1.5 mb and everything for the entire year worked well, pings in the 60ish ms range, latency was ok for playing a game online, watching videos etc.

I'm close to my trial pricing expiration, and the other day I got an automated call saying an installation was scheduled (I had ordered no installation of anything) so I called Fairpoint and they didn't know why I got a call but an engineer must need to do something so just put it on my account for a certain date.

A couple days later, I noticed there was a Fairpoint flyer on my door, saying they moved me "down the street" and to call Fairpoint if I have any problems.

Since then I've had terrible latency problems with pings in the 200 ms range, I can no longer play the online game I liked to play once in a while, and I get disconnected every 5 minutes like clockwork during the early to later evening hours, with my IP address changing and logging me out of whatever I might have been logged into.

A ticket has been put out for me because I "called more than three times" but so far all I've heard is that an engineer said that it was congested. I've asked them to move me back to whatever I was on before, but no response so far.

They're calling it an upgrade.. it was actually a downgrade (bigtime)
while the speeds are consistently 1.5, the latency and continual disconnects are what get me.

Apparently though, I am now able to order a higher MB service, though I didn't need one, I was fine as I was.

I'm sorry for the length of this, but had to explain the history and wondered If this could have to do with switching from the Verizon backbone to Fairpoints? or am I somehow getting forced into purchasing a larger MB option ? I don't know what to think, when I feel like there's been no straight answer .



RPF

@bmaworld.com
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

I'm in the Monadnock region and have finally had it w/ Fairpoint. We're switching to Comcast...appointment scheduled at the end of the month. Like everyone else, we're having connection issues in the evenings/nights. They say we can only get 1.5mb in our area, but we had been connecting at 2.8±mb over the past year or so. That is until I called this latest time to complain about our horrible connection quality; download speed was OK, but the ping was in the 250-325 range...you can't do a damn thing with that. They weren't going to do anything because my download number was technically OK...that's when I went off on them. I told them the connection is basically useless because anything that requires a consistent connection, can't be used. They finally started looking into it and their "fix" was to bump me down to 1.5mb. The voicemail the next day said they did this and everything is OK now. Well of course, it's not. Not only is the ping still horrible, but now it's a slower connection speed. F-them....they're a joke of a company and I'm going to enjoy watching them go under.



JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
Reviews:
·Verizon FiOS
·Comcast
reply to jadziedzic

So from reading all of these posts...

It's obvious the issue is at the peering router with Alter.net (which has been mentioned many times).

The feedback was that it would be April before it's fixed (ordering additional circuits can take time). I know it must suck, but why would posting every single day before April even gets here make anything better?
--
"ONE team - ONE city - ONE dream!!"


RHALEY3RD

join:2010-12-15
Stoddard, NH

I personally am glad for these posts - because it gives Fairpoint DSL customers who only recently are getting hit by this issue (like me) some perspective on the situation..

Until recently our connection was through Manchester NH, at some point (??) weeks ago our service was rerouted to Burlington VT, 3x land miles distant from Stodddard, NH vs. MHT.

Over the past few weeks our DSL connection (7M/768k) has been acting up: these posts explain why.

A speedtest at 10pm throughput via Burlington server clocked in at 2.08MB/ps. That is the lowest rate I've ever had with FairPoint, latency was in the 120 range on pings.

So as far as I can tell now, we been bumped to a server 3x further away that has been oversold. So much for the 'good ol' days' of consistent, reliable service..

I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix) but if this inconsistency is to become the new "norm", I will be looking at other alternatives as well. I sure hope their infrastructure team is reading this forum thread.

Not a happy camper in Stoddard, NH this evening.


mrmengo

join:2012-01-02
Nashua, NH

said by RHALEY3RD:

I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix)

Dude... This has been going on since at least December of last year. There is no fix coming. FP does not give a crap. There are a ton of people in the dark that have zero clue that they are paying for HSI and are not getting it. It is too technical for most to realize that. Comcast may cost more, but you are getting more. It is that simple. Wish V would come back in our area.


mwwoodward

@level3.net

I have the local line tech on speed dial. She always knows exactly what is really going. She knows for a fact that Fairpoint is have routing issues. Her boss is getting sick of the techs being sent out to look at issues that they can do nothing about. She to has heard they are going to be adding hardware to fix the issue "soon", but she doesn't know what that means.

Expand your moderator at work


tev

@myfairpoint.net
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

horrible in the evenings.

traceroute to dslreports.com (209.123.109.175), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.550 ms 0.230 ms 0.159 ms
2 72.71.243.1 (72.71.243.1) 5.127 ms 4.329 ms 5.001 ms
3 64.222.166.134 (64.222.166.134) 7.352 ms 6.762 ms 7.456 ms
4 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 224.930 ms 227.004 ms 232.542 ms
5 0.xe-3-0-0.xt1.nyc9.alter.net (152.63.22.138) 234.923 ms 237.046 ms 232.450 ms
6 0.xe-10-0-0.xl3.nyc1.alter.net (152.63.23.234) 227.444 ms 232.072 ms 242.408 ms
7 0.ae3.br1.nyc1.alter.net (152.63.18.222) 242.550 ms 239.508 ms 242.376 ms
8 ae11.edge2.newyork.level3.net (4.68.62.41) 245.083 ms 234.442 ms 224.964 ms
9 vlan51.ebr1.newyork2.level3.net (4.69.138.222) 222.670 ms 224.469 ms 225.091 ms
10 ae-4-4.ebr1.newyork1.level3.net (4.69.141.17) 240.003 ms 247.002 ms 244.943 ms
11 ae-2-2.ebr1.newark1.level3.net (4.69.132.98) 242.539 ms 232.029 ms 234.990 ms
12 ae-11-51.car1.newark1.level3.net (4.69.156.5) 229.911 ms 221.968 ms 229.982 ms
13 netccess.car1.newark1.level3.net (4.26.16.190) 229.900 ms 221.856 ms 222.513 ms
14 0.e3-3.tbr2.mmu.nac.net (209.123.11.77) 225.011 ms 229.470 ms 237.458 ms
15 0.e1-1.tbr2.oct.nac.net (209.123.10.21) 237.575 ms 242.093 ms 244.944 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *



tev

join:2012-03-26
Nashua, NH
reply to exeter

Nashua, NH
Service: 30 down/15 up

traceroute to google.com (74.125.226.192), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.598 ms 0.208 ms 0.189 ms
2 72.71.243.1 (72.71.243.1) 5.238 ms 4.155 ms 4.967 ms
3 64.222.166.94 (64.222.166.94) 5.116 ms 4.259 ms 4.994 ms
4 pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 235.147 ms 224.751 ms 217.624 ms
5 0.so-0-1-2.xl3.bos4.alter.net (152.63.22.162) 209.988 ms 217.022 ms 215.094 ms
6 0.xe-6-1-2.xt1.nyc4.alter.net (152.63.0.166) 212.348 ms 214.474 ms 214.919 ms
7 tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 215.029 ms 214.553 ms
tengige0-6-0-0.gw8.nyc4.alter.net (152.63.22.41) 194.975 ms
8 google-gw.customer.alter.net (152.179.72.62) 254.574 ms 269.745 ms 274.881 ms
9 209.85.255.68 (209.85.255.68) 224.937 ms 241.648 ms 214.830 ms
10 72.14.239.250 (72.14.239.250) 210.185 ms 209.512 ms 212.421 ms
11 * lga15s28-in-f0.1e100.net (74.125.226.192) 224.785 ms 214.742 ms





direct hardwired into router (no wireless)



Kevin from N

@comcastbusiness.net

Hello Everybody,

OK, two weeks ago I switched to Fairpoint and got their "ULTRA FAST 30/15". The equipment the guy installed was a Westell 7500 which I saw he used a phone-ethernet cable to run into the back of it. I thought it was weird he was funneling a fiber-optic into a modem using that type of cable but I kept quiet.

My internet wired/wireless is running approx. 20/10 but my problem is with my PS3 which runs 6/1 at best. Last evening during a Skype call the person on the other end said the video was horrible compared to my old Comcast connection which was a 15/5.

I plan on calling fairpoint this morning, should I question that DSL Westell 7500 modem or is this a proper devise for the service?



again

@rr.com

Wow, went from Comcast to Fairpoint, not a good move.


tev

join:2012-03-26
Nashua, NH
reply to exeter

this is pathetic.
I can barely even post on this forum




30down/15up
nashua nh


tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting

said by tev:

this is pathetic.
I can barely even post on this forum

Strange that download speed is so abysmal an yet latency is only 23ms. Hard to manage what sort of network problem would cause that combination.

/tom