Consolidated Communications → [speed/latency] Speeds slow on 30/15 connection NH/ME

Well, The PUC has certainly passed on our issue to Fairpoint with the point of saying that they do no regulate internet access. I'm sure as various PIPA/SOPA laws pass that it will stay the same for the sake of our richest benefactors here in the USA where they can't regulate and they'll just enforce. Aaaanyway, PUC was certainly helpful and we (or at least I and others) got an actual response from Fairpoint based on our complaints. I was told it would be fixed "soon". I was also told that I would hear from the billing department about adjusting my fees. 'Soon' is interpretable I suppose. I have not heard from 'billing' nor has my service been fixed. I will certainly be calling on Monday during business hours to achieve a solution. I suggest you all do the same.

-Gatsby

In Nashua too, Horribly slow speeds!! 30/15 has been 0.75/1.2 and beyond, then 5/3 etc, etc, etc very frustrating!!

I will be calling them tomorrow, after reading even more posts, I no longer feel I am alone. On a good note, I had a few laughs at what some guys put on here, about it being a good day and they post the extremely low speed numbers. It is frustrating, what really gets me is I am seeing a post saying it will not be fixed until April. I see another post saying Fairpoint is having Financial issues and that is the cause of the slowdown. I also heard the fire in a N.Y. tunnel story too. I will say this, the Guys that show up are decent people, I have no complaints about them. They have been great. But this slow speed stuff is inexcusable, It's not a perfect world, but after months of this, it's time for fairpoint to come clean and fix the problem once and for all!

Another banner night!

I'll add my observations too.

The speeds in Derry NH, while far below the 30/15 I'm nominally paying for, would be adequate for streaming video and many other tasks. They would be if the latencies weren't often over 100 ms (and sometimes well over 200 ms) during high utilization times in the evenings. I don't have high expectations that FairPoint will allocate the resources (if they have them) to fix this; and for the usual chicken-and-egg reasons it seems unlikely that Akamai will put a server farm in Manchester to compensate.

However, the longer FairPoint delays the necessary upgrades, the more customers will shift to Comcast or other options, and the fewer resources FairPoint will have to fund an upgrade. With Verizon attacking from the wireless side, a slow death spiral for FairPoint is not out of the question, and I fear sub-DSL FAST performance during peak utilization times may last for years.

kirby

Another banner night for a 30/15 fiber connection in Nashua:

Warning! this is a book!

I'm in the Upper Valley in the Lyme/Fairlee/Orford region.

Since I moved up here, I went through years of Verizon telling me "soon" broadband would be available in my area, that it was scheduled. Then Fairpoint took over, I noticed my place was in their coverage map for broadband expansion, but on calling they said it was not available yet, and no one in my town had it, but would be soon.

Then a neighbor told me someone already had fairpoint broadband in their home not very far from me, I called Fairpoint back, they said no one had it in my town. So I got the name and the phone number of the people who did, and called Fairpoint back, giving them their info, and then they agreed to put out a ticket to the engineer to see if i could get service..

I was then told no I couldn't because I was too far from the station.
Later, I found out the people who did have it were even further away than I was, so I was back and forth with Fairpoint and tickets to the engineers, I was finally scheduled for installation (you can see my desperation, there were no other real options)

I got the 1 year introductory price for 1.5 mb and everything for the entire year worked well, pings in the 60ish ms range, latency was ok for playing a game online, watching videos etc.

I'm close to my trial pricing expiration, and the other day I got an automated call saying an installation was scheduled (I had ordered no installation of anything) so I called Fairpoint and they didn't know why I got a call but an engineer must need to do something so just put it on my account for a certain date.

A couple days later, I noticed there was a Fairpoint flyer on my door, saying they moved me "down the street" and to call Fairpoint if I have any problems.

Since then I've had terrible latency problems with pings in the 200 ms range, I can no longer play the online game I liked to play once in a while, and I get disconnected every 5 minutes like clockwork during the early to later evening hours, with my IP address changing and logging me out of whatever I might have been logged into.

A ticket has been put out for me because I "called more than three times" but so far all I've heard is that an engineer said that it was congested. I've asked them to move me back to whatever I was on before, but no response so far.

They're calling it an upgrade.. it was actually a downgrade (bigtime)
while the speeds are consistently 1.5, the latency and continual disconnects are what get me.

Apparently though, I am now able to order a higher MB service, though I didn't need one, I was fine as I was.

I'm sorry for the length of this, but had to explain the history and wondered If this could have to do with switching from the Verizon backbone to Fairpoints? or am I somehow getting forced into purchasing a larger MB option ? I don't know what to think, when I feel like there's been no straight answer .

I'm in the Monadnock region and have finally had it w/ Fairpoint. We're switching to Comcast...appointment scheduled at the end of the month. Like everyone else, we're having connection issues in the evenings/nights. They say we can only get 1.5mb in our area, but we had been connecting at 2.8±mb over the past year or so. That is until I called this latest time to complain about our horrible connection quality; download speed was OK, but the ping was in the 250-325 range...you can't do a damn thing with that. They weren't going to do anything because my download number was technically OK...that's when I went off on them. I told them the connection is basically useless because anything that requires a consistent connection, can't be used. They finally started looking into it and their "fix" was to bump me down to 1.5mb. The voicemail the next day said they did this and everything is OK now. Well of course, it's not. Not only is the ping still horrible, but now it's a slower connection speed. F-them....they're a joke of a company and I'm going to enjoy watching them go under.

So from reading all of these posts...

It's obvious the issue is at the peering router with Alter.net (which has been mentioned many times).

The feedback was that it would be April before it's fixed (ordering additional circuits can take time). I know it must suck, but why would posting every single day before April even gets here make anything better?

I personally am glad for these posts - because it gives Fairpoint DSL customers who only recently are getting hit by this issue (like me) some perspective on the situation..

Until recently our connection was through Manchester NH, at some point (??) weeks ago our service was rerouted to Burlington VT, 3x land miles distant from Stodddard, NH vs. MHT.

Over the past few weeks our DSL connection (7M/768k) has been acting up: these posts explain why.

A speedtest at 10pm throughput via Burlington server clocked in at 2.08MB/ps. That is the lowest rate I've ever had with FairPoint, latency was in the 120 range on pings.

So as far as I can tell now, we been bumped to a server 3x further away that has been oversold. So much for the 'good ol' days' of consistent, reliable service..

I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix) but if this inconsistency is to become the new "norm", I will be looking at other alternatives as well. I sure hope their infrastructure team is reading this forum thread.

Not a happy camper in Stoddard, NH this evening.

Dude... This has been going on since at least December of last year. There is no fix coming. FP does not give a crap. There are a ton of people in the dark that have zero clue that they are paying for HSI and are not getting it. It is too technical for most to realize that. Comcast may cost more, but you are getting more. It is that simple. Wish V would come back in our area.

I have the local line tech on speed dial. She always knows exactly what is really going. She knows for a fact that Fairpoint is have routing issues. Her boss is getting sick of the techs being sent out to look at issues that they can do nothing about. She to has heard they are going to be adding hardware to fix the issue "soon", but she doesn't know what that means.

horrible in the evenings.

traceroute to dslreports.com (209.123.109.175), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.550 ms 0.230 ms 0.159 ms
2 72.71.243.1 (72.71.243.1) 5.127 ms 4.329 ms 5.001 ms
3 64.222.166.134 (64.222.166.134) 7.352 ms 6.762 ms 7.456 ms
4 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 224.930 ms 227.004 ms 232.542 ms
5 0.xe-3-0-0.xt1.nyc9.alter.net (152.63.22.138) 234.923 ms 237.046 ms 232.450 ms
6 0.xe-10-0-0.xl3.nyc1.alter.net (152.63.23.234) 227.444 ms 232.072 ms 242.408 ms
7 0.ae3.br1.nyc1.alter.net (152.63.18.222) 242.550 ms 239.508 ms 242.376 ms
8 ae11.edge2.newyork.level3.net (4.68.62.41) 245.083 ms 234.442 ms 224.964 ms
9 vlan51.ebr1.newyork2.level3.net (4.69.138.222) 222.670 ms 224.469 ms 225.091 ms
10 ae-4-4.ebr1.newyork1.level3.net (4.69.141.17) 240.003 ms 247.002 ms 244.943 ms
11 ae-2-2.ebr1.newark1.level3.net (4.69.132.98) 242.539 ms 232.029 ms 234.990 ms
12 ae-11-51.car1.newark1.level3.net (4.69.156.5) 229.911 ms 221.968 ms 229.982 ms
13 netccess.car1.newark1.level3.net (4.26.16.190) 229.900 ms 221.856 ms 222.513 ms
14 0.e3-3.tbr2.mmu.nac.net (209.123.11.77) 225.011 ms 229.470 ms 237.458 ms
15 0.e1-1.tbr2.oct.nac.net (209.123.10.21) 237.575 ms 242.093 ms 244.944 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *

Nashua, NH
Service: 30 down/15 up

traceroute to google.com (74.125.226.192), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.598 ms 0.208 ms 0.189 ms
2 72.71.243.1 (72.71.243.1) 5.238 ms 4.155 ms 4.967 ms
3 64.222.166.94 (64.222.166.94) 5.116 ms 4.259 ms 4.994 ms
4 pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 235.147 ms 224.751 ms 217.624 ms
5 0.so-0-1-2.xl3.bos4.alter.net (152.63.22.162) 209.988 ms 217.022 ms 215.094 ms
6 0.xe-6-1-2.xt1.nyc4.alter.net (152.63.0.166) 212.348 ms 214.474 ms 214.919 ms
7 tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 215.029 ms 214.553 ms
tengige0-6-0-0.gw8.nyc4.alter.net (152.63.22.41) 194.975 ms
8 google-gw.customer.alter.net (152.179.72.62) 254.574 ms 269.745 ms 274.881 ms
9 209.85.255.68 (209.85.255.68) 224.937 ms 241.648 ms 214.830 ms
10 72.14.239.250 (72.14.239.250) 210.185 ms 209.512 ms 212.421 ms
11 * lga15s28-in-f0.1e100.net (74.125.226.192) 224.785 ms 214.742 ms





direct hardwired into router (no wireless)

Hello Everybody,

OK, two weeks ago I switched to Fairpoint and got their "ULTRA FAST 30/15". The equipment the guy installed was a Westell 7500 which I saw he used a phone-ethernet cable to run into the back of it. I thought it was weird he was funneling a fiber-optic into a modem using that type of cable but I kept quiet.

My internet wired/wireless is running approx. 20/10 but my problem is with my PS3 which runs 6/1 at best. Last evening during a Skype call the person on the other end said the video was horrible compared to my old Comcast connection which was a 15/5.

I plan on calling fairpoint this morning, should I question that DSL Westell 7500 modem or is this a proper devise for the service?

Wow, went from Comcast to Fairpoint, not a good move.

this is pathetic.
I can barely even post on this forum

Strange that download speed is so abysmal an yet latency is only 23ms. Hard to manage what sort of network problem would cause that combination.

/tom

I wanna add my voice, I'm in exeter... super slow after 5:00pm I'm decent all day hit 5 & it goes to crap.

I'm going to read the last page of the thread but seem fair point blows.

Will call tomorrow

Big time suckage today - I noticed this starting earlier today (around 4pm).

There's also an additional hop in the path to Alter.net - previously the last FairPoint node was 64.222.166.134, today I see 64.222.166.100 prior to Alter.net. As Tom points out the upload speed doesn't appear to be affected - strange ...

I'm exeter 30/30 and getting: pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 35.348 ms 46.711 ms 60.051 ms

I was getting really slow speeds and then I couldn't do anything. My line quality was fine so I entered google's DNS addresses and I'm golden again. It might just be a DNS issue here in southern nh.

AWESOME!

@Kevin; Well to be honest with you, ActionTec is about as bad as that Westell 7500 you got. ActionTec's are some of the worst routers ever produced.

can you tell me what that means and how to do it? I want to try...

I know this thread is for 30/15, but didn't feel like posting another for 15/2.

Lately, it's becoming worse and worse every week every night.

»www.speedtest.net/result ··· 2058.png grade F for me