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RHALEY3RD

join:2010-12-15
Stoddard, NH
reply to JeepMatt

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

I personally am glad for these posts - because it gives Fairpoint DSL customers who only recently are getting hit by this issue (like me) some perspective on the situation..

Until recently our connection was through Manchester NH, at some point (??) weeks ago our service was rerouted to Burlington VT, 3x land miles distant from Stodddard, NH vs. MHT.

Over the past few weeks our DSL connection (7M/768k) has been acting up: these posts explain why.

A speedtest at 10pm throughput via Burlington server clocked in at 2.08MB/ps. That is the lowest rate I've ever had with FairPoint, latency was in the 120 range on pings.

So as far as I can tell now, we been bumped to a server 3x further away that has been oversold. So much for the 'good ol' days' of consistent, reliable service..

I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix) but if this inconsistency is to become the new "norm", I will be looking at other alternatives as well. I sure hope their infrastructure team is reading this forum thread.

Not a happy camper in Stoddard, NH this evening.

mrmengo

join:2012-01-02
Nashua, NH
said by RHALEY3RD:

I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix)

Dude... This has been going on since at least December of last year. There is no fix coming. FP does not give a crap. There are a ton of people in the dark that have zero clue that they are paying for HSI and are not getting it. It is too technical for most to realize that. Comcast may cost more, but you are getting more. It is that simple. Wish V would come back in our area.


mwwoodward

@level3.net
I have the local line tech on speed dial. She always knows exactly what is really going. She knows for a fact that Fairpoint is have routing issues. Her boss is getting sick of the techs being sent out to look at issues that they can do nothing about. She to has heard they are going to be adding hardware to fix the issue "soon", but she doesn't know what that means.
Expand your moderator at work


tev

@myfairpoint.net
reply to exeter

Re: [speed/latency] Speeds slow on 30/15 connection NH/ME

horrible in the evenings.

traceroute to dslreports.com (209.123.109.175), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.550 ms 0.230 ms 0.159 ms
2 72.71.243.1 (72.71.243.1) 5.127 ms 4.329 ms 5.001 ms
3 64.222.166.134 (64.222.166.134) 7.352 ms 6.762 ms 7.456 ms
4 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 224.930 ms 227.004 ms 232.542 ms
5 0.xe-3-0-0.xt1.nyc9.alter.net (152.63.22.138) 234.923 ms 237.046 ms 232.450 ms
6 0.xe-10-0-0.xl3.nyc1.alter.net (152.63.23.234) 227.444 ms 232.072 ms 242.408 ms
7 0.ae3.br1.nyc1.alter.net (152.63.18.222) 242.550 ms 239.508 ms 242.376 ms
8 ae11.edge2.newyork.level3.net (4.68.62.41) 245.083 ms 234.442 ms 224.964 ms
9 vlan51.ebr1.newyork2.level3.net (4.69.138.222) 222.670 ms 224.469 ms 225.091 ms
10 ae-4-4.ebr1.newyork1.level3.net (4.69.141.17) 240.003 ms 247.002 ms 244.943 ms
11 ae-2-2.ebr1.newark1.level3.net (4.69.132.98) 242.539 ms 232.029 ms 234.990 ms
12 ae-11-51.car1.newark1.level3.net (4.69.156.5) 229.911 ms 221.968 ms 229.982 ms
13 netccess.car1.newark1.level3.net (4.26.16.190) 229.900 ms 221.856 ms 222.513 ms
14 0.e3-3.tbr2.mmu.nac.net (209.123.11.77) 225.011 ms 229.470 ms 237.458 ms
15 0.e1-1.tbr2.oct.nac.net (209.123.10.21) 237.575 ms 242.093 ms 244.944 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *



tev

join:2012-03-26
Nashua, NH
reply to exeter
Nashua, NH
Service: 30 down/15 up

traceroute to google.com (74.125.226.192), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.598 ms 0.208 ms 0.189 ms
2 72.71.243.1 (72.71.243.1) 5.238 ms 4.155 ms 4.967 ms
3 64.222.166.94 (64.222.166.94) 5.116 ms 4.259 ms 4.994 ms
4 pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 235.147 ms 224.751 ms 217.624 ms
5 0.so-0-1-2.xl3.bos4.alter.net (152.63.22.162) 209.988 ms 217.022 ms 215.094 ms
6 0.xe-6-1-2.xt1.nyc4.alter.net (152.63.0.166) 212.348 ms 214.474 ms 214.919 ms
7 tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 215.029 ms 214.553 ms
tengige0-6-0-0.gw8.nyc4.alter.net (152.63.22.41) 194.975 ms
8 google-gw.customer.alter.net (152.179.72.62) 254.574 ms 269.745 ms 274.881 ms
9 209.85.255.68 (209.85.255.68) 224.937 ms 241.648 ms 214.830 ms
10 72.14.239.250 (72.14.239.250) 210.185 ms 209.512 ms 212.421 ms
11 * lga15s28-in-f0.1e100.net (74.125.226.192) 224.785 ms 214.742 ms





direct hardwired into router (no wireless)


Kevin from N

@comcastbusiness.net
Hello Everybody,

OK, two weeks ago I switched to Fairpoint and got their "ULTRA FAST 30/15". The equipment the guy installed was a Westell 7500 which I saw he used a phone-ethernet cable to run into the back of it. I thought it was weird he was funneling a fiber-optic into a modem using that type of cable but I kept quiet.

My internet wired/wireless is running approx. 20/10 but my problem is with my PS3 which runs 6/1 at best. Last evening during a Skype call the person on the other end said the video was horrible compared to my old Comcast connection which was a 15/5.

I plan on calling fairpoint this morning, should I question that DSL Westell 7500 modem or is this a proper devise for the service?


again

@rr.com
Wow, went from Comcast to Fairpoint, not a good move.

tev

join:2012-03-26
Nashua, NH
reply to exeter
this is pathetic.
I can barely even post on this forum



30down/15up
nashua nh


tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
kudos:9
Reviews:
·G4 Communications
·Fairpoint Commun..
·Hollis Hosting
said by tev:

this is pathetic.
I can barely even post on this forum

Strange that download speed is so abysmal an yet latency is only 23ms. Hard to manage what sort of network problem would cause that combination.

/tom

AskACapper

join:2012-03-27
reply to exeter
I wanna add my voice, I'm in exeter... super slow after 5:00pm I'm decent all day hit 5 & it goes to crap.

I'm going to read the last page of the thread but seem fair point blows.

AskACapper

join:2012-03-27
reply to HudsonNH
said by HudsonNH :

I was also told that I can billing and ask for reduced rates from January till April. Everyone who is having this problem should ask for a reduced rate, maybe if enough people request this they will move up their timetables.

Will call tomorrow

jadziedzic
Premium
join:2005-12-12
Nashua, NH
reply to exeter
Big time suckage today - I noticed this starting earlier today (around 4pm).

There's also an additional hop in the path to Alter.net - previously the last FairPoint node was 64.222.166.134, today I see 64.222.166.100 prior to Alter.net. As Tom points out the upload speed doesn't appear to be affected - strange ...

AskACapper

join:2012-03-27
said by jadziedzic:

Big time suckage today - I noticed this starting earlier today (around 4pm).

There's also an additional hop in the path to Alter.net - previously the last FairPoint node was 64.222.166.134, today I see 64.222.166.100 prior to Alter.net. As Tom points out the upload speed doesn't appear to be affected - strange ...

I'm exeter 30/30 and getting: pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 35.348 ms 46.711 ms 60.051 ms


takane2

@myfairpoint.net
I was getting really slow speeds and then I couldn't do anything. My line quality was fine so I entered google's DNS addresses and I'm golden again. It might just be a DNS issue here in southern nh.


Kevin from N

@myfairpoint.net
AWESOME!



Called today and got the runaround about sending a tech out, how long ya think I will have to wait. Guy on the phone today laughed when I told him the installer used a Westell 7500, said I should have a actiontec


anon2

@myfairpoint.net
@Kevin; Well to be honest with you, ActionTec is about as bad as that Westell 7500 you got. ActionTec's are some of the worst routers ever produced.

AskACapper

join:2012-03-27
reply to takane2
can you tell me what that means and how to do it? I want to try...


anon3

@myfairpoint.net
reply to exeter
I know this thread is for 30/15, but didn't feel like posting another for 15/2.

Lately, it's becoming worse and worse every week every night.



eh

@myfairpoint.net


takane2

@myfairpoint.net
reply to AskACapper
»code.google.com/speed/public-dns···ml#setup

DNS is the protocol used to resolve URLs to IP addresses.


anon1

@myfairpoint.net
I would advise to use OpenDNS instead, as OpenDNS doesn't sell your information like Google is known to do with their DNS service.

»www.opendns.com


luuuuke20393

@myfairpoint.net
reply to anon3
30/15 in Portsmouth, NH 3/27/12 @ 9pm







Yeah, pretty bad.


Kevin from N

@comcast.net
Just received a voicemail from Fairpoint stating that there was an outage in southern NH yesterday and my speed issues should be resolved.

We'll see....

AskACapper

join:2012-03-27
reply to eh
2:30 est and it is running fine... be back near 5 to bitch about it.


Kevin from N

@verizon.net



Pretty rock solid!

PS3 is still only getting 9.2 down 5.5up though? Wired connection.

jadziedzic
Premium
join:2005-12-12
Nashua, NH

1 edit
reply to exeter
FairPoint is no longer routing through Alter.net. Notice the tracert from today:

1 1 ms 1 ms 1 ms 192.168.1.1
2 4 ms 4 ms 4 ms 72.71.243.1
3 8 ms 7 ms 7 ms 64.222.166.134
4 11 ms 11 ms 12 ms burl-lnk-70-109-168-138.ngn.east.myfairpoint.net [70.109.168.138]
5 124 ms 202 ms 204 ms te7-5.ccr01.alb02.atlas.cogentco.com [38.104.52.21]
6 153 ms 209 ms 202 ms te4-4.mpd01.jfk01.atlas.cogentco.com [154.54.42.142]
7 225 ms 207 ms 209 ms te4-1.ccr01.ewr02.atlas.cogentco.com [154.54.3.209]
8 148 ms 204 ms 207 ms te2-1.ccr01.ewr05.atlas.cogentco.com [154.54.47.158]
9 21 ms 24 ms 22 ms 38.122.158.2
10 18 ms 19 ms 19 ms 0.e1-4.tbr2.oct.nac.net [209.123.10.126]
11 23 ms 19 ms 19 ms vlan808.esd1.oct.nac.net [209.123.10.42]
12 18 ms 19 ms 19 ms www.dslreports.com [209.123.109.175]

Much better speeds too:




JGatsby

@myfairpoint.net
Very interesting! (Abovenet seems to sell carriage to Cogent).

Tracing route to any-fp3-real.wa1.b.yahoo.com [98.139.183.24]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms [172.31.30.1]
2 5 ms 4 ms 4 ms 72.71.241.1
3 5 ms 4 ms 4 ms 64.222.166.68
4 9 ms 9 ms 8 ms pool-64-xxx-213-xxx.port.east.myfairpoint.net [64.222.213.xxx]
5 12 ms 12 ms 11 ms xe-0-2-0.mpr4.bos2.us.above.net [64.124.202.29]
6 16 ms 12 ms 12 ms xe-1-0-0.mpr3.bos2.us.above.net [64.125.25.65]
7 17 ms 39 ms 19 ms xe-5-3-0.cr1.lga5.us.above.net [64.125.24.110]
8 20 ms 19 ms 20 ms xe-1-0-0.cr2.lga5.us.above.net [64.125.29.46]
9 20 ms 19 ms 21 ms xe-0-2-1.er2.lga5.us.above.net [64.125.30.210]
10 20 ms 19 ms 19 ms pat1.nyc.yahoo.com [198.32.118.24]
11 173 ms 26 ms 32 ms ae-2.pat1.bfz.yahoo.com [216.115.100.26]
12 103 ms 30 ms 26 ms ae-4.msr1.bf1.yahoo.com [216.115.100.25]
13 96 ms 26 ms 32 ms xe-3-0-0.clr1-a-gdc.bf1.yahoo.com [98.139.232.95]
14 238 ms 30 ms 28 ms et-17-1.fab7-1-gdc.bf1.yahoo.com [98.139.128.49]
15 41 ms 28 ms 29 ms po-15.bas2-7-prd.bf1.yahoo.com [98.139.129.243]
16 44 ms 146 ms 131 ms ir2.fp.vip.bf1.yahoo.com [98.139.183.24]

The Speedtests shall be flying tonight in the state of NH!
-Gatsby


john421

@rr.com
Just lost my connection. What is going on? From Winslow Maine

tev

join:2012-03-26
Nashua, NH
reply to exeter
flying today; lets hope it sticks

traceroute to dslreports.com (209.123.109.175), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 60 bytes to 192.168.1.102 0.505 ms 0.250 ms 0.216 ms
2 72.71.243.1 (72.71.243.1) 36 bytes to 192.168.1.102 4.895 ms 4.384 ms 5.753 ms
3 64.222.166.134 (64.222.166.134) 36 bytes to 192.168.1.102 6.795 ms 6.880 ms 7.572 ms
4 burl-lnk-70-109-168-138.ngn.east.myfairpoint.net (70.109.168.138) 76 bytes to 192.168.1.102 12.574 ms 12.162 ms 12.252 ms
5 te7-5.ccr01.alb02.atlas.cogentco.com (38.104.52.21) 36 bytes to 192.168.1.102 25.273 ms 199.599 ms 197.327 ms
6 te9-7.mpd01.jfk01.atlas.cogentco.com (154.54.43.6) 36 bytes to 192.168.1.102 205.023 ms
te4-4.mpd01.jfk01.atlas.cogentco.com (154.54.42.142) 36 bytes to 192.168.1.102 179.580 ms 174.515 ms
7 te4-1.ccr01.ewr02.atlas.cogentco.com (154.54.3.209) 36 bytes to 192.168.1.102 22.527 ms 19.498 ms 22.580 ms
8 te2-1.ccr01.ewr05.atlas.cogentco.com (154.54.47.158) 36 bytes to 192.168.1.102 22.617 ms
te2-3.ccr01.ewr05.atlas.cogentco.com (154.54.47.162) 36 bytes to 192.168.1.102 19.540 ms
te2-1.ccr01.ewr05.atlas.cogentco.com (154.54.47.158) 36 bytes to 192.168.1.102 19.206 ms
9 38.122.158.2 (38.122.158.2) 36 bytes to 192.168.1.102 22.118 ms 19.477 ms 19.977 ms
10 0.e1-4.tbr2.oct.nac.net (209.123.10.126) 36 bytes to 192.168.1.102 22.504 ms 21.986 ms 27.645 ms