| reply to JeepMatt
Re: [speed/latency] Speeds slow on 30/15 connection NH/ME I personally am glad for these posts - because it gives Fairpoint DSL customers who only recently are getting hit by this issue (like me) some perspective on the situation..
Until recently our connection was through Manchester NH, at some point (??) weeks ago our service was rerouted to Burlington VT, 3x land miles distant from Stodddard, NH vs. MHT.
Over the past few weeks our DSL connection (7M/768k) has been acting up: these posts explain why.
A speedtest at 10pm throughput via Burlington server clocked in at 2.08MB/ps. That is the lowest rate I've ever had with FairPoint, latency was in the 120 range on pings.
So as far as I can tell now, we been bumped to a server 3x further away that has been oversold. So much for the 'good ol' days' of consistent, reliable service..
I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix) but if this inconsistency is to become the new "norm", I will be looking at other alternatives as well. I sure hope their infrastructure team is reading this forum thread.
Not a happy camper in Stoddard, NH this evening. |
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| said by RHALEY3RD:I dunno what the hell is going on @ FairPoint (yes I know about the proposed April fix)
Dude... This has been going on since at least December of last year. There is no fix coming. FP does not give a crap. There are a ton of people in the dark that have zero clue that they are paying for HSI and are not getting it. It is too technical for most to realize that. Comcast may cost more, but you are getting more. It is that simple. Wish V would come back in our area. |
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| I have the local line tech on speed dial. She always knows exactly what is really going. She knows for a fact that Fairpoint is have routing issues. Her boss is getting sick of the techs being sent out to look at issues that they can do nothing about. She to has heard they are going to be adding hardware to fix the issue "soon", but she doesn't know what that means. |
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 tev
@myfairpoint.net | reply to exeter
Re: [speed/latency] Speeds slow on 30/15 connection NH/ME horrible in the evenings.
traceroute to dslreports.com (209.123.109.175), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.550 ms 0.230 ms 0.159 ms
2 72.71.243.1 (72.71.243.1) 5.127 ms 4.329 ms 5.001 ms
3 64.222.166.134 (64.222.166.134) 7.352 ms 6.762 ms 7.456 ms
4 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 224.930 ms 227.004 ms 232.542 ms
5 0.xe-3-0-0.xt1.nyc9.alter.net (152.63.22.138) 234.923 ms 237.046 ms 232.450 ms
6 0.xe-10-0-0.xl3.nyc1.alter.net (152.63.23.234) 227.444 ms 232.072 ms 242.408 ms
7 0.ae3.br1.nyc1.alter.net (152.63.18.222) 242.550 ms 239.508 ms 242.376 ms
8 ae11.edge2.newyork.level3.net (4.68.62.41) 245.083 ms 234.442 ms 224.964 ms
9 vlan51.ebr1.newyork2.level3.net (4.69.138.222) 222.670 ms 224.469 ms 225.091 ms
10 ae-4-4.ebr1.newyork1.level3.net (4.69.141.17) 240.003 ms 247.002 ms 244.943 ms
11 ae-2-2.ebr1.newark1.level3.net (4.69.132.98) 242.539 ms 232.029 ms 234.990 ms
12 ae-11-51.car1.newark1.level3.net (4.69.156.5) 229.911 ms 221.968 ms 229.982 ms
13 netccess.car1.newark1.level3.net (4.26.16.190) 229.900 ms 221.856 ms 222.513 ms
14 0.e3-3.tbr2.mmu.nac.net (209.123.11.77) 225.011 ms 229.470 ms 237.458 ms
15 0.e1-1.tbr2.oct.nac.net (209.123.10.21) 237.575 ms 242.093 ms 244.944 ms
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
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tev
join:2012-03-26
Nashua, NH | reply to exeter
Nashua, NH
Service: 30 down/15 up
traceroute to google.com (74.125.226.192), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.598 ms 0.208 ms 0.189 ms
2 72.71.243.1 (72.71.243.1) 5.238 ms 4.155 ms 4.967 ms
3 64.222.166.94 (64.222.166.94) 5.116 ms 4.259 ms 4.994 ms
4 pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 235.147 ms 224.751 ms 217.624 ms
5 0.so-0-1-2.xl3.bos4.alter.net (152.63.22.162) 209.988 ms 217.022 ms 215.094 ms
6 0.xe-6-1-2.xt1.nyc4.alter.net (152.63.0.166) 212.348 ms 214.474 ms 214.919 ms
7 tengige0-6-1-0.gw8.nyc4.alter.net (152.63.21.113) 215.029 ms 214.553 ms
tengige0-6-0-0.gw8.nyc4.alter.net (152.63.22.41) 194.975 ms
8 google-gw.customer.alter.net (152.179.72.62) 254.574 ms 269.745 ms 274.881 ms
9 209.85.255.68 (209.85.255.68) 224.937 ms 241.648 ms 214.830 ms
10 72.14.239.250 (72.14.239.250) 210.185 ms 209.512 ms 212.421 ms
11 * lga15s28-in-f0.1e100.net (74.125.226.192) 224.785 ms 214.742 ms
direct hardwired into router (no wireless) |
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| Hello Everybody,
OK, two weeks ago I switched to Fairpoint and got their "ULTRA FAST 30/15". The equipment the guy installed was a Westell 7500 which I saw he used a phone-ethernet cable to run into the back of it. I thought it was weird he was funneling a fiber-optic into a modem using that type of cable but I kept quiet.
My internet wired/wireless is running approx. 20/10 but my problem is with my PS3 which runs 6/1 at best. Last evening during a Skype call the person on the other end said the video was horrible compared to my old Comcast connection which was a 15/5.
I plan on calling fairpoint this morning, should I question that DSL Westell 7500 modem or is this a proper devise for the service? |
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| Wow, went from Comcast to Fairpoint, not a good move. |
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tev
join:2012-03-26
Nashua, NH | reply to exeter
this is pathetic.
I can barely even post on this forum
30down/15up
nashua nh |
|
 tschmidtPremium,MVM
join:2000-11-12
Milford, NH
kudos:8
 ·G4 Communications
·Fairpoint Commun..
 ·Hollis Hosting
| said by tev:this is pathetic.
I can barely even post on this forum
Strange that download speed is so abysmal an yet latency is only 23ms. Hard to manage what sort of network problem would cause that combination.
/tom |
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| reply to exeter
I wanna add my voice, I'm in exeter... super slow after 5:00pm I'm decent all day hit 5 & it goes to crap.
I'm going to read the last page of the thread but seem fair point blows. |
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| reply to HudsonNH
said by HudsonNH :I was also told that I can billing and ask for reduced rates from January till April. Everyone who is having this problem should ask for a reduced rate, maybe if enough people request this they will move up their timetables.
Will call tomorrow |
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| reply to exeter
Big time suckage today - I noticed this starting earlier today (around 4pm).
There's also an additional hop in the path to Alter.net - previously the last FairPoint node was 64.222.166.134, today I see 64.222.166.100 prior to Alter.net. As Tom points out the upload speed doesn't appear to be affected - strange ... |
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| said by jadziedzic:Big time suckage today - I noticed this starting earlier today (around 4pm).
There's also an additional hop in the path to Alter.net - previously the last FairPoint node was 64.222.166.134, today I see 64.222.166.100 prior to Alter.net. As Tom points out the upload speed doesn't appear to be affected - strange ...
I'm exeter 30/30 and getting: pos3-0-0.gw3.bos4.alter.net (208.192.176.133) 35.348 ms 46.711 ms 60.051 ms |
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| I was getting really slow speeds and then I couldn't do anything. My line quality was fine so I entered google's DNS addresses and I'm golden again. It might just be a DNS issue here in southern nh. |
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| AWESOME!
Called today and got the runaround about sending a tech out, how long ya think I will have to wait. Guy on the phone today laughed when I told him the installer used a Westell 7500, said I should have a actiontec |
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| @Kevin; Well to be honest with you, ActionTec is about as bad as that Westell 7500 you got. ActionTec's are some of the worst routers ever produced. |
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| reply to takane2
can you tell me what that means and how to do it? I want to try... |
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| reply to exeter
I know this thread is for 30/15, but didn't feel like posting another for 15/2.
Lately, it's becoming worse and worse every week every night.
 |
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eh
@myfairpoint.net | »www.speedtest.net/result/1860022058.png grade F for me |
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