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| couldn't agree more Rural Ottawa here...been an Xplornet subscriber for a year now with 3Mbps/3.5Ghz package and have had the same experience. I work from home and so am sensitive to bandwidth problems. The service is usually tolerable on weekdays until about 4pm when performance nosedives. It's always poor on weekends. I've also heard the "up to 3Mbps" BS from them along with the other nonsense they throw at you. Me: "the ping time to my default gateway is 2000ms" Them: "what operating system" Me:" take your pick, Windows XP/Vista/7, Linux, IOS, etc" Them:"what antivirus are you using? what browser are you using? did you clear the cache?" wtf!!!!! They seem to have no way to verify that the problem is at their end and so all they can do is blame your equipment. Typically when it's really bad like 2 or 3 SECOND ping times it will resolve itself, but the people on the phone won't have a clue.
My only other ISP choice was Telus/Bell/Rogers using their 3G hubs. I tried a Rogers hub and it worked very well but the cost is too high. The $10/GB for exceeding the plan limit was the deal killer, even with the undocumented $50 maximum (which they could rescind at any time).
perterbed, thanks for the links. I feel like I'm being fleeced and it would be interesting to see what the consumer complaint agencies would have to say about this.
Yeah, they suck »testmy.net/qTEaZ1L.png | |
| Another duped Xplornet customer Rural Ottawa - I have been with Xplornet for 4 years. The first year with Satellite - sucked. Then I moved to a house that could see a tower - thank god. Initially, my speeds were awesome. I am on the $50 household package. I get 4GB per day download without throttling. My speeds were great 1/2 meg per second download. My VOIP Vonage phone worked great.
Now, I just got off the phone with the Xplornet tech support. I was complaining about latency, lost packets, generally slow speeds.
His answer was that the tower was sold completely (they have stopped selling on my tower) and this is why I have service issues. No solution for my problem except to complain on this website.
I feel duped and ripped off. Wireless has the ability to compete with wired ISP's and then they oversell the towers and screw the end user.
I will be complaining to the CRTC and my MP..... Xplornet sucks! | |
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