US Cable Support > Mediacom > [GA] My Cable Service

reply to rmatt86

Re: [GA] My Cable Service

reply to rmatt86
I understand the local tech supervisor has been in touch with you recently to help resolve this issue. Please let me know if the problem continues to happen.

YEP. I thought I would give the other route of calling in a try so I could record the phone calls. I actually had one of your CC reps admit on a recorded call that there were head end issues.. go figure. Instead of posting a terrible video this time, figured I would give you a picture instead.

Thank you for keeping me updated. I will get this re escalated and keep in touch with local management until this is resolved. You're completely right, this problem should not still be occurring after all of this time.

reply to rmatt86
Getting worse. About 5 PM today.

Side note, please ignore the baby playing in the background noise of the video.

Thank you for the updates. We are still awaiting a reply from local management and will be on them until we get some good information back.

reply to rmatt86
New update.. someone just remote logged into my netgear and changed some settings. I appreciate them changing the password so I will have to reset the modem and put ALL of my settings back in. (In case you couldn't tell.. that was complete sarcasm. I really didn't want to spend 15-20 minutes reprogramming something because someone miss-clicked in my modem. As if my outage times were enough of an inconvenience). Packet loss cleared up a bit last night, but was still at 5% at 11PM.

Ping statistics for 74.125.47.99:
Packets: Sent = 5000, Received = 4749, Lost = 251 (5% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 113ms, Average = 14ms

Thank you very much for the update. I will keep you posted when we hear back. We do not have any notes on the account of attempts to access the router remotely so I am not sure if that was us or maybe a neighbor. There is no log on our end to check the IP that gained access either unfortunately.

reply to rmatt86
I assure you, my neighbors have no access to my wireless. It is set to WPA2 very long passkey that is near impossible to "guess." The WPA2 key was not changed, but the actual router password was.

Have we heard anything back yet? I posted on Thursday last week and it is now close of business Tuesday.

I sent a request for an update. I understand this is more than frustrating and I will keep on them until they reply.

reply to rmatt86
Matt, I understand techs were working in the area and at the house today. Please let me know if you notice any more issues with your service.

reply to rmatt86

I have re-escalated your issue to local management. As soon as I hear something back, I will let you know.

reply to rmatt86
Couple technician visits later and it appears to be doing a bit better, but someone appears to be still adjusting the lines in the area. I will loose connection for about 5 minutes-10 minutes, comes back and change in signal strength. Right now we are sitting at -1.5 Ch7 and -.6 Ch5 on my modem. ~ 40 SNR on both. TV is showing +0-2 db range (they gave me a new box also Monday). Still seeing a lot of short term errors that causes the disruption. Will have about a 38 SNR, errors show up and drop it to 30 or lower.

They informed us yesterday that they're continuing to work on this issue for you. They will keep us posted when they have come to a conclusion.