Reviews:
 ·TekSavvy DSL
| [DSL] Cellpipe random reboots / loss of sync (Check logs please? I'm still seeing random reboots / loss of sync on my two 25/7 lines (which used to be extremely stable when running 5/0.8). All hardware (except the cellpipes) has been checked out and appears to be fine. Wiring is fine (at least my part of it). Power is UPS protected. Line stats are good for 50 Mbps.
I'm wondering if anyone else with a cellpipe 25/7 setup could take a look at their logs in the web UI and let me know if they see a lot of loss of sync events or signs of the modem rebooting itself.
Dates in the cellpipe seems to be stuck at Nov 15/16 and sometimes go backwards so don't believe the dates.
The apparent reboots list various firmware numbers.
Seems to happen randomly throughout the day. About 1-4 times per day. Generally I'm down for about 4-8 minutes each time (I guess the pppoe session needs to timeout on TSI's end?
Thanks! |
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Reviews:
·TekSavvy DSL
| Re: [DSL] Cellpipe random reboots / loss of sync (Check logs pleJust got this on one modem:
2011-11-16W19:35:04 WLAN info Wireless is disabled
2011-11-16W19:35:05 HPNA info HPNA device is ready to be loaded with fw
2011-11-16W19:35:12 HPNA info Set HPNA device's mac address
2011-11-16W19:35:12 HPNA info Activate loaded fw image
2011-11-16W19:35:17 GUI info this firmware is version v1.0.4.4R3WH
2011-11-16W19:35:17 UPnP info UPnP IGD started
2011-11-16W19:35:18 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2011-11-16W19:35:26 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2011-11-16W19:36:21 VDSL notice Detect VDSL Link UP...
The other gave me almost the same thing at about 14:00 today (I know because I get it to log remotely to a linux box so that I can have a useful timestamp on it.
2011-11-16W01:05:05 HPNA info HPNA device is ready to be loaded with fw
2011-11-16W01:05:12 HPNA info Set HPNA device's mac address
2011-11-16W01:05:12 HPNA info Activate loaded fw image
2011-11-16W01:05:17 GUI info this firmware is version v1.0.4.4R3WH
2011-11-16W01:05:18 UPnP info UPnP IGD started
2011-11-16W01:05:19 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2011-11-16W01:05:26 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2011-11-16W01:06:21 VDSL notice Detect VDSL Link UP...
Sure looks like a reboot to me. Didn't make it to the modem until after it was done so I don't know what the lights were doing... Can Bell remotely reboot these things? Why would they both do this within a couple hours of each other?
Other times I just see the VDSL link Down followed by VDSL link Up notices but without the other stuff (which I'm guessing is a typical loss of sync event as opposed to a reboot).
Oh and why are the logs not identical (both have wireless disabled and other than one being on 192.168.2.254 and the other being on 192.168.3.254 they are setup exactly the same (bridge mode). |
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Reviews:
·TekSavvy DSL
| reply to Phibian
So on the phone with TSI. Line stats are "Perfect". Tried pulling the phone line from one modem and waited for the sync light to go out - then plugged it back in.
Get:
VDSL link Down
VDSL link Up
Sure looks like the modem is rebooting itself the other times... Buggy firmware? Great how do we get that fixed?
TSI is getting Bell to send me a new modem - but since both modems are doing this unless it has new a new firmware revision I'm not holding my breath... |
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NLZ
join:2009-03-20
Hamilton, ON | I replied in your original post weeks ago explaining I had the same issue, quick fix was disabling DNS delay and entering different DNS servers, don't ask why this worked, nobody knows. |
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Reviews:
·TekSavvy DSL
| Hi NLZ,
As per your original post I've got DHCP disabled already. I just tried disabling the DNS Relay (I'm not using DNS from the cellpipes anyways). I can't imagine that this will change the situation as DHCP was already disabled but I'm ready to try just about anything now... |
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Reviews:
·TekSavvy DSL
| reply to Phibian
Had a brain wave the other day and thought that maybe the modem were getting too hot (they do feel hot to the touch). Checked with an IR thermometer and got a reading of about 40 at the hottest point. I put a huge fan in front of them and now they are cool to the touch and read about 29 at the hottest point.
But... wait for it... they are still rebooting...
Oh well - it was worth a try. Back to waiting for the new modem to show up. |
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| reply to Phibian
Swapped the modem. New modem is still running the same firmware so not expecting anything to change but time will tell. |
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Reviews:
·TekSavvy DSL
| reply to Phibian
Ok, so overnight the new modem did the reboot thing again. Here are the logs from the Cellpipe:
2006-12-26T04:13:03 WLAN info Wireless is disabled
2006-12-26T04:13:05 HPNA info HPNA device is ready to be loaded with fw
2006-12-26T04:13:12 HPNA info Set HPNA device's mac address
2006-12-26T04:13:12 HPNA info Activate loaded fw image
2006-12-26T04:13:17 GUI info this firmware is version v1.0.4.4R3WH
2006-12-26T04:13:26 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2006-12-26T04:14:21 VDSL notice Detect VDSL Link UP...
Based on the syslog on my router/firewall this actually happened at 05:05 this AM.
So to recap:
It looks like the modem reboots itself (on average about once a day but sometimes more often)
It is not a loss of power issue (UPS protected).
It is not overheating.
It is not a standard loss of sync event.
Line stats are perfect.
Both modems do this.
Replacement hardware didn't fix it.
Both modems are running v1.0.4.4R3WH firmware.
So what now? |
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kovy
join:2009-03-26
kudos:4 | reply to Phibian
some 2006 logs? |
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| reply to NLZ
DNS relay did not fix the issue... :-( I really wish it had. What firmware is your Cellpipe running? |
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| reply to Phibian
The word "Ottawa" may have something to do with it. Many moons ago it was always Windsor that had all the problems. Now it's Ottawa and to a lesser extent London. Both cities seem to be cursed for both dsl and cable internet. |
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MrShag
join:2006-07-09
Hamilton, ON | reply to Phibian
I am having the same problem with mine.
It looses synch very 4-6 hours.
I am in the middle of trying things out.
But I now of how you feel.
--
UBB - Universal Butt Banged. Thank-you Bell My I have another. |
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Reviews:
·TekSavvy DSL
| What firmware version are you running on the Cellpipe?
Do you just lose sync (VDSL link DOWN / VDSL link UP) or do you also get the whole whack of lines that look like a reboot? Can you post some logs? If you are having trouble telling what is what in the logs try clearing them (Clear button at the bottom of the log screen) and then next time it happens you will know that whatever is in them is since you cleared it. |
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MrShag
join:2006-07-09
Hamilton, ON | this firmware is version v1.0.4.4R3WH |
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Reviews:
·TekSavvy DSL
| Ok - that's the same firmware as me. Talking to others it seems this is likely specific to this firmware version.
Do you see
2006-12-26T04:13:04 WLAN info Wireless is disabled
2006-12-26T04:13:05 HPNA info HPNA device is ready to be loaded with fw
2006-12-26T04:13:12 HPNA info Set HPNA device's mac address
2006-12-26T04:13:12 HPNA info Activate loaded fw image
2006-12-26T04:13:17 GUI info this firmware is version v1.0.4.4R3WH
2006-12-26T04:13:26 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2006-12-26T04:14:21 VDSL notice Detect VDSL Link UP...
(or similar) chunks of messages in the log on the modem? |
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Roop
join:2003-11-15
Ottawa, ON Reviews:
 ·voip.ms
·Cybersurf Corpor..
·Caneris
| I am having the same problem, around 1-3 disconnects a day. each time it's the modem. same firmware as you: this firmware is version v1.0.4.4R3WH.
i also have a sagemcom f@st modem from bell (i subscribe to their service directly). i don't use their service much so i'm not sure if a different modem would help but i think i need to start testing this... that is unless we can come up with something. |
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Reviews:
·TekSavvy DSL
| Excellent. The more people we can identify with this issue the more likely it is to get fixed!
Kovy says that the sagemcom is supposed to be fully compatible with the 7330 remote (which is what we are on). If you wouldn't mind doing a test it might help to narrow things down.
I'm working on TSI. So far I've got a senior tech talking to their manager about where to take this next. Looks like they are starting to believe that there is really an issue here. I will keep you all posted. |
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Eug
join:2007-04-14
Toronto, ON
1 edit | reply to Phibian
Location of modem? Is the modem right at the POTS splitter?
I used to have the same problem with the Cellpipe modem maybe 100 feet of CAT6 away (in my home office) from the POTS splitter (in my basement). Stats were totally fine, and the Bell tech said everything looked fine to them. In fact, the Bell tech who installed my Fibe 25/7 said my setup was perfectly fine as his testing revealed no problems. Nonetheless, I'd lose sync every once in a while.
So, I moved the modem, which basically meant that 100 feet of CAT6 was no longer in-between, and my problems went away. BTW, I have now repurposed that stretch of CAT6 for my Gigabit network, and it all works perfectly.
--
Everything Apple |
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Reviews:
·TekSavvy DSL
| Modem is about 10 feet away from the splitter with a direct line of CAT5e going to it.
The thing is that the modems are not just losing sync but actually appear to be rebooting.
They also lose sync sometimes but I'm not even trying to fix that until I get the random reboots sorted out. If the firmware is bad it could cause all sort of strange problems.
I suspect (although I haven't actually tried this yet) that if I disconnected the DSL line the modem would still reboot itself about once a day - hmmm next thing to test I guess...
Do you know if you are on the IKNS or the 7330 remote (i.e. which firmware are you running on the Cellpipe)? |
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Roop
join:2003-11-15
Ottawa, ON Reviews:
·voip.ms
·Cybersurf Corpor..
·Caneris
| reply to Phibian
Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple I've shut down the cell pipe and am only using the sagemcom now so i'll see how stable things are with the sagemcom with teksavvy's login.
in my router software pfsense, i configured email notification for WAN connection failures starting on Jan 8th. this happens in the WAN connection is totally down such as when PPPoE has to renegotiate (what I've seen in the logs every time this has happened). Here's recorded WAN failures:
1/8 8:43pm
1/8 10:19pm
1/9 1:17am
1/9 2:38pm
1/10 3:33pm
1/10 7:10pm
1/10 11:07pm
1/11 6:13am
1/11 1:46pm
1/11 2:15pm (me changing out the modem)
each time this happens, I'm down for a few minutes then everything is back up without intervention. while I'm down, PPP will be busy renegotiating. no reset to the router is needed.
so I'm on the sagemcom directly now. to keep as many variables down as possible, i simply moved both the ethernet and telephone out of the cellpipe to the sagemcom. i'm also connected to UPS so power interruptions are not a concern. this equipment is in a clean dry corner of my basement so everything always stays cool. i'll see if it's any better than the cell pipe. the wiring is cat5e from the demac (about 30') to two phone jacks, one for bell, one for teksavvy. no phones plug into these, only modems (i use voip). |
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