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ali gil
join:2009-08-21
North York, ON

ali gil to Cornbane

Member

to Cornbane

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

I'm having trouble establishing a pppoe connection with the cellpipe. The modem is directly connected to my pc. I enter the correct username and password yet the modem fails to establish a connection. I can't get a wan ip address or gateway. However i have no trouble establishing a pppoe connection though windows 7 network and sharing center.
decx
Premium Member
join:2002-06-07
Vancouver, BC

decx

Premium Member

said by ali gil:

I'm having trouble establishing a pppoe connection with the cellpipe. The modem is directly connected to my pc. I enter the correct username and password yet the modem fails to establish a connection. I can't get a wan ip address or gateway. However i have no trouble establishing a pppoe connection though windows 7 network and sharing center.

Do you have a static IP? If so make sure to disconnect your computer's PPPoE session first.
ali gil
join:2009-08-21
North York, ON

ali gil

Member

Hey decx no static ip i'm certain its dynamic.

derekm
join:2008-02-26

derekm to Phibian

Member

to Phibian
I did the factory reset, to get the Bell provisioning login back, and my modem can't connect to the server:


2012-07-24T09:51:01 PPPOE info [PPP35]Looking for the PPPoE connection
2012-07-24T09:51:02 PPPOE info [PPPoE35]Waiting for PADS packet(timeout=1 secs)
2012-07-24T09:51:02 PPPOE info [PPPoE35]Received PADS packet[len=56]
2012-07-24T09:51:02 PPPOE info [PPPoE35]PPP session is 15406
2012-07-24T09:51:02 PPPOE info [PPP35]Connect: ppp0 eth1.35
2012-07-24T09:51:02 PPPOE warn [PPP35]Couldn't increase MTU to 1500
2012-07-24T09:51:02 PPPOE warn [PPP35]Couldn't increase MRU to 1500
2012-07-24T09:51:02 PPPOE info [PPP35]LCP up
2012-07-24T09:51:02 PPPOE info [PPP35]PAP authentication succeeded
2012-07-24T09:51:03 PPPOE info [PPP35]auth_withpeer_success
2012-07-24T09:51:03 PPPOE info [PPP35]peer from calling number XX:XX:XX:XX:XX:XX authorized
2012-07-24T09:51:03 PPPOE info [PPP35]IPCP nak option 3
2012-07-24T09:51:03 PPPOE info [PPP35]IPCP nak option 129
2012-07-24T09:51:03 PPPOE info [PPP35]IPCP nak option 131
2012-07-24T09:51:03 PPPOE info [PPP35]IPCP up
2012-07-24T09:51:03 PPPOE info [PPP35]local IP address 174.92.112.121
2012-07-24T09:51:03 PPPOE info [PPP35]remote IP address 0.0.0.0
2012-07-24T09:51:03 PPPOE info [PPP35]primary DNS address 206.47.199.71
2012-07-24T09:51:03 PPPOE info [PPP35]secondary DNS address 67.69.240.9
2012-07-24T09:51:04 UPnP info UPnP IGD started
2012-07-24T09:51:04 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2012-07-24T09:51:11 DNSMASQ info using nameserver 206.47.199.71#53
2012-07-24T09:51:20 TR-069 info Setting cipher list to RSA:DES:SHA+RSA:RC4:SAH+MEDIUM
2012-07-24T09:51:20 TR-069 info SSL: Found certificate file or path: /etc/cert, size=109
2012-07-24T09:51:20 TR-069 warn acs connectReq: ip=174.92.112.121, port=58603
2012-07-24T09:51:32 TR-069 info SSL: connected
2012-07-24T09:52:25 TR-069 err cwmpSession: Unknown status_code=500 received from ACS
2012-07-24T09:52:25 TR-069 err ACS Disconnect: error 2
2012-07-24T09:55:45 TR-069 err ACS Disconnect: error 1
2012-07-24T09:55:45 TR-069 err acsConnect Status = Connection to host postact.cwmp.acs.bell.ca(206.47.249.111):443 failed 145 (Connection timed out)(2)
2012-07-24T09:59:13 TR-069 err ACS Disconnect: error 1
2012-07-24T09:59:13 TR-069 err acsConnect Status = Connection to host postact.cwmp.acs.bell.ca(206.47.249.111):443 failed 145 (Connection timed out)(2)
2012-07-24T10:01:25 TR-069 info SSL: connected
2012-07-24T10:02:26 TR-069 err cwmpSession: Post to ACS failed, Status = 2 Host (postact.cwmp.acs.bell.ca:443) is not responding, timeout
2012-07-24T10:02:26 TR-069 err ACS Disconnect: error 2
2012-07-24T10:03:52 TR-069 info SSL: connected
2012-07-24T10:04:49 TR-069 err cwmpSession: Unknown status_code=500 received from ACS
2012-07-24T10:04:49 TR-069 err ACS Disconnect: error 2
2012-07-24T10:06:44 TR-069 info SSL: connected


Anybody else getting this?

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

Just try inputting your own TSI login. maybe there's an issue with the one built into the cellpipe.
dgass
join:2007-09-27
Etobicoke, ON

dgass to ali gil

Member

to ali gil
I had the same issues with getting a session directly with the modem.

Here were my steps that got it working.

1. Remove all user names that auto populate with browser. Apply settings
2. power off the modem and let sit for 10 min or more.
3. Power up modem and manually type the user name and password again. Click apply settings. It should count down from 60 saying restarting services etc.

Then wait, the DSL light has to be lit before it can establish a connection. But wait even more.... LED below the DSL will let you know if it's connected.

GL, it took me many trys to get it working. I remember in the past that I did a factory reset to get it working.

If your using a router and therefore will have the Cellpipe in Bridge mode, be sure to turn off the WiFi (if you do a factory reset)

-Dale
dsdistorted
join:2012-07-05

dsdistorted to Phibian

Member

to Phibian
Just chiming in to say that after a few reboots, I appear to have the same firmware and VDSL version as everyone who's received the update, so I suppose it's gone through!

Will keep updated on performance from now on.

Thanks Martin for your continued support, I know I speak for everyone when I say we all appreciate everything you've done.
ali gil
join:2009-08-21
North York, ON

ali gil to dgass

Member

to dgass
Hey Dave thanks a lot I followed your instructions and managed to establish a connection and then moments later the modem fetched the new firmware.
cidknee0
join:2009-02-28

cidknee0

Member

Im going to ask a pretty silly question here, but bear with me. I just received a cellpipe modem, and I want to put it into bridge mode, and I want to avoid all these issues like you all are having.
Will I have these issues when in bridge mode?
decx
Premium Member
join:2002-06-07
Vancouver, BC

decx

Premium Member

said by cidknee0:

Im going to ask a pretty silly question here, but bear with me. I just received a cellpipe modem, and I want to put it into bridge mode, and I want to avoid all these issues like you all are having.
Will I have these issues when in bridge mode?

Which issue are you talking about? This thread is a big pile of issues.

If you're mean the rebooting problem it would depend on the firmware your modem comes with. If it has the problematic R3 you'll need to set its PPPoE client up and notify TSI to get Bell to update the modem to R8.

There really isn't a need for bridge mode as the Cellpipe will properly pass through PPPoE sessions in it's default state thus allowing a separate router to connect as the PPPoE client.
cidknee0
join:2009-02-28

cidknee0

Member

Sorry yes I meant the rebooting issue, as this will be in a business envoronment, I want as little issues as possible.

I do NOT want any access to this as my network will be doing all PPPoE and routing, hence why I want it in bridge mode.

my firmware is 1.0.4.4R3WH
abcxyz123
join:2012-01-17
k2k0h2

abcxyz123

Member

said by cidknee0:

my firmware is 1.0.4.4R3WH

It will reboot spontaneously until you get the firmware push.
decx
Premium Member
join:2002-06-07
Vancouver, BC

decx to cidknee0

Premium Member

to cidknee0
With that firmware version you will have the rebooting problem. You'll need to notify TSI to have Bell put you on the firmware update list. You'll also need to temporarily enable PPPoE (you can turn it off once you're updated) on your modem to allow for the firmware update.
cidknee0
join:2009-02-28

cidknee0

Member

Ah that SUCKS. there is no other way to get the firmware? I dont want to have any downtime.
abcxyz123
join:2012-01-17
k2k0h2

abcxyz123

Member

said by cidknee0:

Ah that SUCKS. there is no other way to get the firmware? I dont want to have any downtime.

I thought this was the group push and the TSI notification was only for the test group a few weeks ago. You can try to enter your info into the modem to see if you get the update, the process is relatively quick. You would not need to connect the modem to the network to configure it, one laptop would suffice.
decx
Premium Member
join:2002-06-07
Vancouver, BC

decx

Premium Member

said by abcxyz123:

said by cidknee0:

Ah that SUCKS. there is no other way to get the firmware? I dont want to have any downtime.

I thought this was the group push and the TSI notification was only for the test group a few weeks ago. You can try to enter your info into the modem to see if you get the update, the process is relatively quick. You would not need to connect the modem to the network to configure it, one laptop would suffice.

This is the group push. However Martin inferred that the push might only be going to those on the affected list and since this is a new customer he may need to be added to get the update. But definitely try first to see if it gets auto updated.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

That group, if it does become something that is needed, would only be after the full out deployment. From what I've been seeing on here, it looks as though there isn't much needed to get the update.

It also doesn't seem like it takes a really long time for the modem to call the server to be & updated.
said by cidknee0 See ProfileSorry yes I meant the rebooting issue, as this will be in a business envoronment, I want as little issues as possible. [/BQUOTE :

If you manage your network, then send a mass email to your employees indicating a necessary network maintenance will be required & internet will be down for 15-30 mins. It may not even be that long.

Regards,
Martin

dgass
join:2007-09-27
Etobicoke, ON

2 edits

dgass

Member

Hi Martin,

The update (once I was able to get a session up) took about 7 min in total from DL to reboot to verify to set back to bridge.

Hope this helps others. Just be clear that getting it to grab an IP on it's own for me at least (Static IP) was/is a pain. As I've listed in a recent post.

I'll let you know tonight if I've had any reboots at all since last nights update.

EDIT: Just checked in at home remotely. 18+ hours and going strong.

EDIT 2: 23:40+ and going strong... Only twice since January has it stayed up this long.
/cross fingers
morisato
join:2008-03-16
Oshawa, ON

morisato to Phibian

Member

to Phibian
So happy new firmware woot! Cellpipe as a modem works well for my needs when it worked so i am glad the issue is resolved.
atsak
join:2012-03-24
Oakville, ON

atsak to JenSuisUn

Member

to JenSuisUn
said by JenSuisUn:

That group, if it does become something that is needed, would only be after the full out deployment. From what I've been seeing on here, it looks as though there isn't much needed to get the update.

It also doesn't seem like it takes a really long time for the modem to call the server to be & updated.

Regards,
Martin

Mine went in tonight the second (I mean RIGHT away) I connected the PPPoE session at 1AM . . .

Now to do the one at work tomorrow sometime . . .
NLZ
join:2009-03-20
Hamilton, ON

NLZ to Phibian

Member

to Phibian
Anyone have a complete list of modems that work with the 25/7 VDSL2 service? Sure the firmware has worked connectivity wise.... but still some issues I'm dealing with and want to see what else is out there.

I realize a few were mentioned in this thread as well but it's nearly 70 pages now and I'd have to literally read every post and look for any mention of different modems being tested...

Thanks guys
abcxyz123
join:2012-01-17
k2k0h2

abcxyz123

Member

said by NLZ:

Anyone have a complete list of modems that work with the 25/7 VDSL2 service?

Zyxel VSG1432-B101

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

said by abcxyz123:

said by NLZ:

Anyone have a complete list of modems that work with the 25/7 VDSL2 service?

Zyxel VSG1432-B101

That works only on the Alcatel 7330 Remote in Bell's territory, not the Lucent (IKNS) Stinger.

But his location is Hamilton, so he's likely on a 7330.

squircle
join:2009-06-23
OTWAON10

squircle to NLZ

Member

to NLZ
said by NLZ:

I realize a few were mentioned in this thread as well but it's nearly 70 pages now and I'd have to literally read every post and look for any mention of different modems being tested...

There is a "search topic" field at the top of the page...
chex383
join:2003-03-13
Victoria, BC

chex383 to Phibian

Member

to Phibian
Hi, I just wanted to report that I got my CellPipe to take the firmware update on Monday night, and now my modem has been connected for 48 hours straight, without a hiccup.. if it stays connected for 2-3 more days, then I think we have a winner, and this has been fixed. _FINALLY_ ..
Seikon32
join:2012-03-31
North York, ON

Seikon32

Member

Firmware Ver: 1.0.4.4R8-wh

Oh happy days~

Jioklo
join:2003-09-09
Toronto, ON

Jioklo to Phibian

Member

to Phibian
So i'm still on 1.0.4.3EF-ISAM. Supposedly this firmware is stable yet my modem loses sync 2-3 times a week on average.

Tonight I disconnected my router and put in my PPPoE details under Advanced Setup -> WAN Setting -> PPPoE (Internet only) and let it sit for an hour. Upon checking my FW did not upgrade nor do I see any attempt in the logs.

Earlier in this thread a TekSavvy Rep mentioned that the new firmware would go out even to modems on remotes. Am I missing something or will my FW not be upgraded?

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt

Premium Member

said by Jioklo:

Am I missing something or will my FW not be upgraded?

It depends how Bell has set up this last firmware upgrade. ie, they may only be looking to upgrade from the problematic 1.0.4.4R3WH firmware, and leave everything else alone.

If you're losing sync, it shouldn't be the fault of the firmware, as that firmware you have is stable. Have you tried to get a modem swap thru TekSavvy?
velocity7
join:2009-05-20

velocity7

Member

2 days, 18 hours and counting. Looks pretty good so far...

*knocks on wood*

squircle
join:2009-06-23
OTWAON10

squircle to Jioklo

Member

to Jioklo
I'm on 1.0.3.3EF-ISAM as well, and even though the modem connects to the TR-069 ACS, it never gets updated. I'm hoping that (maybe) Bell is just waiting until tomorrow morning to upgrade us. If not, well, that's Bell for you. My sync just dropped 6 times in the past hour.