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Stillpissed

@teksavvy.com
reply to jradnor

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

2012-07-29S16:07:14 UPnP info Enable Port Mapping: 76.10.152.245:52383-TCP-192.168.2.12:52383
2012-07-29S16:07:14 UPnP err Action "GetSpecificPortMappingEntry" invoked, error code 714
2012-07-29S16:07:14 UPnP info Enable Port Mapping: 76.10.152.245:52383-UDP-192.168.2.12:52383
2012-07-29S16:19:58 PPPOE info [PPP35]LCP: missing 1 Echo Replies
2012-07-29S16:56:51 Ethernet info A large number of connections have been detected
2012-07-29S16:56:51 WLAN info wlan_statistic_tcp_conns : 0
2012-07-29S16:56:51 WLAN info wlan_statistic_udp_conns : 0
2012-07-29S17:22:28 PPPOE info [PPP35]LCP: missing 1 Echo Replies
2012-07-29S17:56:52 Ethernet info A large number of connections have been detected



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
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said by Stillpissed :

2012-07-29S16:07:14 UPnP info Enable Port Mapping: 76.10.152.245:52383-TCP-192.168.2.12:52383
2012-07-29S16:07:14 UPnP err Action "GetSpecificPortMappingEntry" invoked, error code 714
2012-07-29S16:07:14 UPnP info Enable Port Mapping: 76.10.152.245:52383-UDP-192.168.2.12:52383
2012-07-29S16:19:58 PPPOE info [PPP35]LCP: missing 1 Echo Replies
2012-07-29S16:56:51 Ethernet info A large number of connections have been detected
2012-07-29S16:56:51 WLAN info wlan_statistic_tcp_conns : 0
2012-07-29S16:56:51 WLAN info wlan_statistic_udp_conns : 0
2012-07-29S17:22:28 PPPOE info [PPP35]LCP: missing 1 Echo Replies
2012-07-29S17:56:52 Ethernet info A large number of connections have been detected

You shouldn't be using the cellpipe as a router. Use a good quality external router and it will happily work as a bridge.
--
GO BLUE JAYS!



jradnor

join:2009-07-22
Hamilton, ON

do you think this is contributing to Stillpissed's problems, HiVolt?
ie the fact he is using it as a router.

I am using my cellpipe as a router too, (gave my old Linksys wrt54gl tomato router to my daughter)


cidknee0

join:2009-02-28
Reviews:
·TekSavvy DSL

I'm using mine in bridge mode and I do not seem to be having any problems. I will be checking the logs again, but don't see anything so far.

I was curious if some of the issues were on the router part. Too many of these all in one devices don't work all that well.



dillyhammer
START me up
Premium,MVM
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to squircle

said by squircle:

Martin,

I've called 7 times since the first Bell tech came out (and said there was no problem) but the CSR's have refused to open an intermittent sync ticket for me, saying I would "almost definitely" be charged the DMC because the issue was "most likely" related to my modem firmware. No modem swap, no tech visit... nothing except "wait for the new firmware" which I don't have.

I love you guys (like I said in my lengthy PM to you) but seriously?

squircle, any resolution on this?

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch


Phibian

join:2009-06-01
Ottawa, ON
Reviews:
·TekSavvy DSL
reply to HiVolt

Back when I was using the cellpipes I saw a lot of dsl sync loss events in addition to the reboots. At the time I decided to wait until the reboot issue was addressed rather than trying to figure it out in addition to the larger reboot issue. Now that I'm not using the cellpipes I can't say for sure that the issue is gone but I do know that once I switched to the zyxels there were no more dsl sync issues. Same lines, just different modems. So there may be other issues too but it will take some time to figure that out.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

I've used several of the cellpipe firmware at my place, 1.0.4.3EF-STINGER, 1.0.4.3EF-ISAM, 1.0.4.4R3WH (the rebooting one), and now the 1.0.4.4R8-wh.

I've never lost sync on any of them that I've noticed.



squircle

join:2009-06-23
Oakville, ON
reply to dillyhammer

said by dillyhammer:

squircle, any resolution on this?

Bell tech is coming (again) today, hopefully they can find something wrong. I've been getting quite a bit of random static on my line too lately, so maybe he'll kill two birds with one stone.

Hopefully.

I'll let you know.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by squircle:

said by dillyhammer:

squircle, any resolution on this?

Bell tech is coming (again) today, hopefully they can find something wrong. I've been getting quite a bit of random static on my line too lately, so maybe he'll kill two birds with one stone.

Hopefully.

I'll let you know.

Static on the line should have been your clue. Call 611 and your DSL issues will go away.
--
GO BLUE JAYS!



squircle

join:2009-06-23
Oakville, ON

The problem is this: the static isn't very pronounced and very intermittent (not necessarily when it rains, not necessarily when it's humid: completely randomly). We had a home phone tech out who said "there's no problem here" and left. We've had three DSL techs out who have said "there's no problem here" and left (luckily no DMC so far). I have a feeling that this DSL tech is going to say the same thing.

I wish it was as easy as calling 611.

EDIT: I should've been more specific in my last reply. By "quite a bit", I should've said "quite frequently" and not implied "severely".



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
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Sooo... Now that the issue is officially resolved, what's Bell's response on issuing some credits for this debacle?

Martin, you said before that things were being discussed with Bell regarding this.

Let's hope we don't have to wait another 6 months for that! At the very least they should refund the modem rental fees, or suspend future rental fees.
--
GO BLUE JAYS!



squircle

join:2009-06-23
Oakville, ON
reply to squircle

Hurray, all they did was change the DSL port again (again (again)). Great. Now to get on Teksavvy to get on Bell to fix... something.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
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Not sure how your home is fed Aerial ped or Encapped. but if they have changed ports as much as u say it has to either be in the Inside wires/house or other things on the line or, The Feed to your home from the Ped/aerial terminal.
--
Every time Someone leaves Sympatico an Angel gets its wings.



squircle

join:2009-06-23
Oakville, ON

It's got to be the line from the ped to the house. We had ADSL2+ with Bell for years; by the time we disconnected, our sync was up for almost 400 days. It's not our inside wiring. Something must've happened underground or in the ped, I don't know.



lleader

join:2011-01-01
Mississauga, ON
reply to Phibian

Well, logged on this evening and noticed I had a new IP address as of 17:22. According to the router log I had been up for 14199.7 minutes (9.86 days) since the new firmware went on the Cellpipe.

The Cellpipe had nothing at all in it's log since 07/23 when the new firmware went in and I put it into 'bridge' mode. Maybe that turns off the logging, I dunno.

There was a bunch of stuff in the router log, but I don't pretend to understand it, nor do I care much. I can live with 10 days of uptime. I'll see how long it goes this time.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
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reply to squircle

i am assuming your potsplit, and that its done properly and the modem is either in the basement or on a Good feed, have you had the pots splitter replaced? They can go, its pretty easy to detect a bad outside or inside line, but your issue you describe being so intermittent and not tied to weather Sounds Much more line Inside issues to me. Like modem plugged on same plug as a fridge type deal. or bad pots splitter or Loose connection in jack etc.. a Bad Line generally Only gets worse, and almost always weather is telling of it because well it gets wet...
--
Every time Someone leaves Sympatico an Angel gets its wings.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
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reply to lleader

said by lleader:

Well, logged on this evening and noticed I had a new IP address as of 17:22. According to the router log I had been up for 14199.7 minutes (9.86 days) since the new firmware went on the Cellpipe.

The Cellpipe had nothing at all in it's log since 07/23 when the new firmware went in and I put it into 'bridge' mode. Maybe that turns off the logging, I dunno.

There was a bunch of stuff in the router log, but I don't pretend to understand it, nor do I care much. I can live with 10 days of uptime. I'll see how long it goes this time.

If there is nothing in the cellpipe log, it didn't reset/reboot.

You would see it initialize from the beginning, you would see vdsl link up (or down) if you lost sync. The logging is still enabled if you use an external router. Mine's been up since July 23rd since the firmware was updated with no reboot or loss of sync. This is the last entry in my log since i cleared the log after the update and manually rebooted it to clear the memory.

2012-07-23M17:35:43 GUI info ##### Reboot via GUI ######
2012-07-23M17:35:03 WLAN info Wireless is disabled
2012-07-23M17:35:15 GUI info this firmware is version 1.0.4.4R8-wh
2012-07-23M17:35:24 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2012-07-23M17:36:48 VDSL notice Detect VDSL Link UP...

Simply put, if you don't see any new entries in the log, nothing happened and the modem is working properly. Clear the log completely and that way you will know if you see something appear.
--
GO BLUE JAYS!



lleader

join:2011-01-01
Mississauga, ON

This is the last stuff in my log (I have now reset it as you suggested).

2012-07-23M20:39:55 GUI info ##### Reboot via GUI ######
2012-07-23M20:39:58 PPPOE info [PPP35]Terminating on signal 15
2012-07-23M20:39:58 PPPOE info [PPP35]IPCP down
2012-07-23M20:39:58 PPPOE info [PPP35]Connect time 13.9 minutes.
2012-07-23M20:39:58 PPPOE info [PPP35]Sent 19880 bytes, received 13638 bytes.
2012-07-23M20:39:58 PPPOE warn [PPP35]Couldn't increase MTU to 1500
2012-07-23M20:39:58 PPPOE warn [PPP35]Couldn't increase MRU to 1500
2012-07-23M20:39:58 PPPOE info [PPP35]LCP down
2012-07-23M20:39:58 PPPOE info [PPP35]Connection terminated.
2012-07-23M20:39:58 PPPOE info [PPPoE35]Received PADT packet[len=56]
2012-07-23M20:40:03 WLAN info Wireless is disabled
2012-07-23M20:40:16 GUI info this firmware is version 1.0.4.4R8-wh
2012-07-23M20:40:17 UPnP info UPnP IGD started
2012-07-23M20:40:17 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2012-07-23M20:40:25 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2012-07-23M20:41:51 VDSL notice Detect VDSL Link UP...

A bit more stuff there, but I have checkmarks beside everything at the top of the page.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

Looks like you still have a PPPoE login entered... mine's blank, hence there's no PPPoE messages. Make sure to turn off the UPNP garbage too.



lleader

join:2011-01-01
Mississauga, ON

said by HiVolt:

Looks like you still have a PPPoE login entered... mine's blank, hence there's no PPPoE messages. Make sure to turn off the UPNP garbage too.


I don't have any userid or password entered. I took them out back then and then did the reboot because that's what I thought put the modem into pseudo 'bridge' mode. I did have UPnP enabled, so I have now disabled that.


squircle

join:2009-06-23
Oakville, ON
reply to morisato

Yes, we have a POTS splitter (installed by Bell, one of the Corning ones) and I suppose it's possible that it's failed. Unfortunately, the Teksavvy installer didn't leave the other POTS splitter, so we really have nothing else to test it with (unless of course I swapped the NID modules for the first and second lines, but we're only technically supposed to open the "Customer Access" side, aren't we?).

From the NID, we have a dedicated line going to the modem. From the NID, the CAT5 runs in about 3m of conduit underground, into the house and directly up to a jack. From there, it's about 2m CAT3 UTP to the modem. I believe that this dedicated, twisted-pair run is why we've historically had awesome line stats.

I did notice something a bit strange, though: there seems to be about 0.2V of crosstalk between our first and second lines by the NID. I'm only in first-year electrical & computer engineering, but 0.2 volts doesn't seem like very much (not enough to cause problems, anyways). I've tried disconnecting the second line at the NID for a couple of days and that didn't fix the problem, so I assumed that the minor crosstalk wasn't an issue.

I seem to remember, almost exactly 5 years ago, a Bell technician (installing Velcom service at the time) saying that there was something strange going on with our cordless phone base station. I believe he said that there was quite a bit of tip-to-ring current leakage (although it's not nearly enough for the CO to think that the line is off-hook). I'm starting to wonder if maybe this cordless phone base is also the cause of the crosstalk. Maybe I'll separate the two phone line cables going to it and see if that helps (although our setup with ADSL2+ was the same and it never had any problems).

Once I'm finished my exams and can go back home, I'll test things out. Until then, there's only so much I can do.

Thanks again for your response.


dan991199

join:2007-10-01
St Catharines, ON
reply to Phibian

hey guys, just got 25/7 hooked up and having a hard time getting my cellpipe to go into "briged" mode. i removed the login credentials, and even tried factory re-setting it. but not having any luck. am i missing something?


cidknee0

join:2009-02-28

I had to do it twice, and then go in and turn off the DHCP and wireless.


dan991199

join:2007-10-01
St Catharines, ON
reply to Phibian

tried a few times now, having no luck


marknotmarc

join:2012-01-17
Gloucester, ON

All you do is set it to manual (not keepalive) and and press disconnect. It disconnects and reboots and 60 seconds later returns. Then you set up the PPoE in your router.

While you are in there turn off wireless as well.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
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·ELECTRONICBOX
reply to squircle

ya .02 volts is not cross talk its standard leakage, as long as its not a double digit voltage yer fine. And adsl 2 Only goes to 16/1. pn bell at least So u never got much more sync. try Unplugging all Phones from all jacks and then power cycle modem and see what yer stats are.

Okay wait a second You have a direct feed from Your nid to the Modem, is the color of the Tab Purple( inside the nid) thats feeding the modem? if so Thats a Nid pots splitter. and u do not need the second corning pots splitter in the basement at all. If its not Its kinda strange to have a seperate feed/ Ensure the Pots Splitter is On the Voice side feed the line from the nid goes into Line, The voice Line to your distribution box be it a qbb or a ddi should come out of Phone and Nothing should be on DSL as your being fed on a seperate feed. if thats not the case take a picture and post it and i will do my best to help
--
Every time Someone leaves Sympatico an Angel gets its wings.



squircle

join:2009-06-23
Oakville, ON

Hi morisato,

The only POTS splitter we have is the purple/orange tab one (manufactured by Corning, I believe) in the NID. If the Teksavvy installer had left the other POTS splitter, I'd try that with the non-POTS splitter NID module (installed for the second line; swap the two), but the Teksavvy installer didn't leave anything. There is a dedicated twisted-pair CAT 5 line from the purple port on the POTS splitter to the modem. The only other device connected to this phone line is the cordless phone base station, so it should be fairly easy to isolate that as the problematic device if it is indeed malfunctioning.

Thanks again for your response, I'll update you as I try various diagnoses.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

well, if u want to 100% eliminate inside as an issue then go right to the jack on the nid. , Unfortunately its sounding more and more like Speed at a distance = what u get, short of there being some outside line condition which makes little sense if they are changing ports, like u said they would likely have no problem temping ped to house
--
Every time Someone leaves Sympatico an Angel gets its wings.



squircle

join:2009-06-23
Oakville, ON

said by morisato:

well, if u want to 100% eliminate inside as an issue then go right to the jack on the nid. , Unfortunately its sounding more and more like Speed at a distance = what u get, short of there being some outside line condition which makes little sense if they are changing ports, like u said they would likely have no problem temping ped to house

The problem isn't speed or distance; my line stats are quite good:

GAS: 905-847-wxyz - In Service
Last State Change: 08/03 22:06:59 (Uptime: NA)
Line Profile: V26944-20032_11328-2048_00011
DLM State: N/A | Equip. Type: VSM_ERAM
Sync Rate: d26941.0/u11328.0 kbps
RCO: d39.0/u35.0%
Noise Margin: d26.2/u21.3 dB
Power: d14.5/u3.3 dB
Attenuation: d13.9/u21.0 dB (Approx. Distance: 1.01~1.94km)
Block Count: d50548464.0/u22954887.0
 

We're trying to get FibeTV installed as soon as possible (ditching Cogeco) so hopefully I'll be able to use the Sagemcom to help diagnose the issue. If my parents knew how to hook the modem up to the NID and test it from there, I'm sure they would, but it has to wait until I get home unfortunately. If the wiring diagram in the ped was clearer, I'd change the pair myself just to check... but Bell probably wouldn't like that.

It's the waiting game for now, I guess.


BliZZardX
Premium
join:2002-08-18
Toronto, ON

Where are those line stats from? Never seen that output format before