O Canada! > Canadian > TekSavvy > [DSL] Cellpipe random reboots / loss of sync (Check logs please?

reply to Phibian

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

reply to Phibian
Speedtouch 516 reboot at random times for 2 weeks. Lost sync with DSL/PPPoE then reconnects after 10 seconds, this is happening multiple times a day. Any suggestion?

reply to Phibian
I updated my cellpipe to 1.0.4.4R8WH two days ago. But it appears to have done it again. I lost connection four hours ago while at work.

The tomato log shows the same error as it did when I had the problem on the previous firmware.
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Argue opinions using facts. Not facts using opinions.

You need to check the modem logs not the router to be sure. It could be (and likely was) something else. I lost connection for a few minutes today (first time in ages) and it was definitely not a modem issue. Could have been bell or TSI.

reply to Phibian
Can we get a word from the official support team from Teksavvy???

reply to Boldwin89

I hate to bring this thread back to life, but my cellpipe modem (1.0.4.4R8-WH) just rebooted like it used to before the firmware upgrade.

Anyone also getting this? It happened once so far, 10 minutes ago. I'm a little worried. Maybe it was just a freak accident and completely unrelated.

I've been getting disconnects too, also with the latest firmware. Mostly while playing a game called Dota 2, but I'm the only one to lose connection out of ten players, and the lights on my modem go out briefly.

reply to Seikon32
Mine still hasn't rebooted since the firmware was upgraded... I have lost pppoe session numerous times (without sync loss), but i still havent bothered to switch back to the backup sagemcom i have to see if its something with the new firmware thats causing the disconnections.

reply to Phibian
I don't know if there is a need for my Cellpipe's firmware to be upgraded. I currently have firmware 1.0.4.3EF-ISAM. Released: 2010/12/27. I never had an issue with the random reboots BUT, HiVolt and I both had/have an issue with speeds fluctuating in the evening. Last night I saw my speed going down after 10 - 10:30 p.m. After a reboot my speeds were back to 24-25 mbps on a 25/7 tier. The one thing I don't understand is why my firmware hasn't upgraded on its own. Any thoughts?

The congestion here is on the remote level, it doesnt matter what firmware i use or modem...

I should re-run some tests and make another complaint to TSI, since this has been this way since I got the service, but I've been primarily using my 28/1 since the POI's were upgraded the service has been flawless...

Well, I want to rule the firmware out before proceeding with TSI because I did various tests and and a tracert which were ok. I just find it strange that after a reboot the speeds were back to normal. I will have to observe it this evening and see if the speeds go down again or stays up. This is the first time I had noticed this since I came back from Europe. I was away for the month of August, so I don't know how things were last month.

reply to Seikon32
If anyone is getting reboots I would suggest two things. First confirm the version of the firmware that you are running. Second clear the log and then post log snips for when the reboot happens. From the log it should be obvious if it is in fact a reboot or something else. If ALL of the lights go out and you have the latest firmware then that sure sounds like a problem. Since other people don't seem to be having issues I suppose it would also be worth checking the power (plugged into a ups?) and perhaps even getting TSI to swap the modem in case it is just a bad unit.

i specifically notice when mine reboots because i have to run netflix on my pc to make my consoles Work properly with my us Proxy, and i still have to do this quite often Almost every other day, but in my super long gaming sessions, not finding myself disconnected.
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Every time Someone leaves Sympatico an Angel gets its wings.

You still need to check logs to verify that this is really a reboot and not something else.

reply to Phibian
My modem just reset again (I think).

Here is a screenshot of my log (everything for the day it happened) along with the firm ware.

»img.photobucket.com/albums/v479/···pe01.jpg

When I notice I lose internet, I look at my modem and all the lights are off except the power light. I checked my power plug and it is firmly plugged into the modem and socket

I don't know what I'm looking at for the log, is that evidence of a modem reset?

Your log doesn't show evidence of a modem reboot... When it resets, there are entries like "Wireless disabled (or enabled)", firmware version is stated, etc... And it takes 3-5 minutes to get back on the internet while the modem reboots, resyncs, then the connection is re-established.

Thanks for the quick reply.

Hm, so from that log, is it possible to tell what's causing my internet to go out briefly?

Is there more above that in the log (from roughly the same time)?