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Boldwin89

join:2012-08-02
Montreal, QC
reply to Phibian

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

My modem is a Speedtouch 516 and I get access to my modem with 192.168.1.254. I don't think risking to flash a firmware from my modem will fix anything unless the people form teksavvy recommend it.

Product Name: ST516
Serial Number: CP1110DT2TE
Software Release: 6.2.29.2
Software Variant: AA
Boot Loader Version: 1.0.8
Product Code: 3594263A
Board Name: BANT-V



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by Boldwin89:

My modem is a Speedtouch 516 and I get access to my modem with 192.168.1.254. I don't think risking to flash a firmware from my modem will fix anything unless the people form teksavvy recommend it.

You're not having the Cellpipe modem issue this thread is about... And your ST516 modem firmware is a tad old, there is newer firmware 7.4.x.x that helps with stability.
--
GO BLUE JAYS!


Boldwin89

join:2012-08-02
Montreal, QC
reply to Phibian

Speedtouch 516 reboot at random times for 2 weeks. Lost sync with DSL/PPPoE then reconnects after 10 seconds, this is happening multiple times a day. Any suggestion?



RobinK

join:2004-04-16
Canada
reply to Phibian

I updated my cellpipe to 1.0.4.4R8WH two days ago. But it appears to have done it again. I lost connection four hours ago while at work.

The tomato log shows the same error as it did when I had the problem on the previous firmware.
--
Argue opinions using facts. Not facts using opinions.



Phibian

join:2009-06-01
Ottawa, ON

You need to check the modem logs not the router to be sure. It could be (and likely was) something else. I lost connection for a few minutes today (first time in ages) and it was definitely not a modem issue. Could have been bell or TSI.


Boldwin89

join:2012-08-02
Montreal, QC
reply to Phibian

Can we get a word from the official support team from Teksavvy???



LiQuiD
BSD geek
Premium
join:2002-08-08
Anjou, QC
reply to Boldwin89

said by Boldwin89:

Speedtouch 516 reboot at random times for 2 weeks. Lost sync with DSL/PPPoE then reconnects after 10 seconds, this is happening multiple times a day. Any suggestion?

Don't hijack the thread - you should start a new thread for your issue. This has nothing to do with the cellpipe issue - not the same product, not the same company, not the same DSL technology... You'll probably get better "eyes" on it too.
--
Windows is the virus. Linux is the vaccine, FreeBSD is the CURE

Seikon32

join:2012-03-31
North York, ON

I hate to bring this thread back to life, but my cellpipe modem (1.0.4.4R8-WH) just rebooted like it used to before the firmware upgrade.

Anyone also getting this? It happened once so far, 10 minutes ago. I'm a little worried. Maybe it was just a freak accident and completely unrelated.



Bleharg

@teksavvy.com

I've been getting disconnects too, also with the latest firmware. Mostly while playing a game called Dota 2, but I'm the only one to lose connection out of ten players, and the lights on my modem go out briefly.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to Seikon32

Mine still hasn't rebooted since the firmware was upgraded... I have lost pppoe session numerous times (without sync loss), but i still havent bothered to switch back to the backup sagemcom i have to see if its something with the new firmware thats causing the disconnections.


crazypants

join:2011-02-25
North York, ON
Reviews:
·TekSavvy DSL
reply to Phibian

I don't know if there is a need for my Cellpipe's firmware to be upgraded. I currently have firmware 1.0.4.3EF-ISAM. Released: 2010/12/27. I never had an issue with the random reboots BUT, HiVolt and I both had/have an issue with speeds fluctuating in the evening. Last night I saw my speed going down after 10 - 10:30 p.m. After a reboot my speeds were back to 24-25 mbps on a 25/7 tier. The one thing I don't understand is why my firmware hasn't upgraded on its own. Any thoughts?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

The congestion here is on the remote level, it doesnt matter what firmware i use or modem...

I should re-run some tests and make another complaint to TSI, since this has been this way since I got the service, but I've been primarily using my 28/1 since the POI's were upgraded the service has been flawless...


crazypants

join:2011-02-25
North York, ON
Reviews:
·TekSavvy DSL

Well, I want to rule the firmware out before proceeding with TSI because I did various tests and and a tracert which were ok. I just find it strange that after a reboot the speeds were back to normal. I will have to observe it this evening and see if the speeds go down again or stays up. This is the first time I had noticed this since I came back from Europe. I was away for the month of August, so I don't know how things were last month.



Phibian

join:2009-06-01
Ottawa, ON
Reviews:
·TekSavvy DSL
reply to Seikon32

If anyone is getting reboots I would suggest two things. First confirm the version of the firmware that you are running. Second clear the log and then post log snips for when the reboot happens. From the log it should be obvious if it is in fact a reboot or something else. If ALL of the lights go out and you have the latest firmware then that sure sounds like a problem. Since other people don't seem to be having issues I suppose it would also be worth checking the power (plugged into a ups?) and perhaps even getting TSI to swap the modem in case it is just a bad unit.


morisato

join:2008-03-16
Oshawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL
·ELECTRONICBOX

i specifically notice when mine reboots because i have to run netflix on my pc to make my consoles Work properly with my us Proxy, and i still have to do this quite often Almost every other day, but in my super long gaming sessions, not finding myself disconnected.
--
Every time Someone leaves Sympatico an Angel gets its wings.



Phibian

join:2009-06-01
Ottawa, ON

You still need to check logs to verify that this is really a reboot and not something else.


Seikon32

join:2012-03-31
North York, ON
reply to Phibian

My modem just reset again (I think).

Here is a screenshot of my log (everything for the day it happened) along with the firm ware.

»img.photobucket.com/albums/v479/···pe01.jpg

When I notice I lose internet, I look at my modem and all the lights are off except the power light. I checked my power plug and it is firmly plugged into the modem and socket

I don't know what I'm looking at for the log, is that evidence of a modem reset?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

Your log doesn't show evidence of a modem reboot... When it resets, there are entries like "Wireless disabled (or enabled)", firmware version is stated, etc... And it takes 3-5 minutes to get back on the internet while the modem reboots, resyncs, then the connection is re-established.


Seikon32

join:2012-03-31
North York, ON

Thanks for the quick reply.

Hm, so from that log, is it possible to tell what's causing my internet to go out briefly?



Phibian

join:2009-06-01
Ottawa, ON

Is there more above that in the log (from roughly the same time)?


Seikon32

join:2012-03-31
North York, ON

Unfortunately no. The ones before that are logs for September 3rd


Seikon32

join:2012-03-31
North York, ON
reply to Phibian

Unfortunately nothing. Only thing before it on the 12th would be just Disable Port Mapping / Enable Port Mapping.

Anything else of note is on the 3rd (Which is the only date other than the 12th in my system log) and this is what it says;

2012-09-03M13:08:04 WLAN info Wireless is enabled
2012-09-03M13:08:20 GUI info this firmware is version 1.0.4.4R8-wh
2012-09-03M13:08:21 UPnP info UPnP IGD started
2012-09-03M13:08:21 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2012-09-03M13:08:29 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2012-09-03M13:08:29 Ethernet info Link 3 Up - 100Base-TX Full Duplex
2012-09-03M13:08:31 DHCPS info Address 192.168.2.17 given out to 78:2b:cb:d2:67:48
2012-09-03M13:08:31 DHCPS info 1 Address leased
2012-09-03M13:08:31 DHCPS info Address 192.168.2.14 given out to 20:cf:30:41:aa:ca
2012-09-03M13:08:31 DHCPS info 2 Addresses leased
2012-09-03M13:08:38 DHCPS info Address 192.168.2.15 given out to 00:0e:08:18:9b:1f
2012-09-03M13:08:39 DHCPS info 3 Addresses leased
2012-09-03M13:08:40 Ethernet info Link 2 Up - 100Base-TX Full Duplex
2012-09-03M13:09:09 DHCPS info Address 192.168.2.18 given out to ec:55:f9:01:f4:50
2012-09-03M13:09:09 DHCPS info 4 Addresses leased
2012-09-03M13:10:25 VDSL notice Detect VDSL Link UP...

But I don't recall doing anything on the 3rd or anything happening to me. Might had not been on the computer at the time.

I do recall losing internet like today on the 8th, but I the log doesn't show anything (I have it set to 500 lines).



Phibian

join:2009-06-01
Ottawa, ON
Reviews:
·TekSavvy DSL

Are you using the cellpipe as a router or are you using something else? Looks like it is not a reboot (or for that mater something on the cellpipe. Next time it happens see if you can ping the modem (192.168.2.1 normally). How long does the outage last. The reboot would last at least a minute or two (while the modem powers up and gets sync again). Also if you have the modem in front of you a reboot should be pretty obvious based on what the lights are doing. It could just be that Bell/TSI are having some issues but from the sounds of things you are having this issue fairly often right? Best thing to do is gather data. Record when it happens. Do a couple of traceroutes to big sites (same ones each time) and record those as well. Save the log snips from the cellpipe as well. If it is not a reboot (which it really doesn't look like) you may be able to get enough information to figure out what it is. Have you tried talking to TSI support about it? They could check your line to make sure it looks okay and should also be able to check how frequently you are reconnecting / reauthenticating. This may also shed some light on what is happening. I would suggest starting a new thread with this information and see what if some people can help you out. This thread is so big and old that most people have written it off at this point I think unless they are waiting for financial resolution from TSI like I am.


dbv

join:2008-12-28
Ottawa, ON
reply to Phibian

How common are the Cellpipe problems? Anyone without any problems? I'm thinking about going 25/8.

My current 6 M service is pretty stable, loses connection about once a week for a couple of minutes at most.



Phibian

join:2009-06-01
Ottawa, ON

The reboot problem is resolved. Those who had it (for months) are waiting for TSI to provide some sort of financial compensation (as they have stated they would).



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by Phibian:

The reboot problem is resolved. Those who had it (for months) are waiting for TSI to provide some sort of financial compensation (as they have stated they would).

Yea I've given up asking about that... Its now been close to 2 months after the official fix, and over 3 months after the initial fix was rolled out to a few testers...

I just don't get it... how hard is it to negotiate a credit from Bell? i guess pulling teeth is easier...
--
GO BLUE JAYS!


InvalidError

join:2008-02-03
kudos:5

said by HiVolt:

I just don't get it... how hard is it to negotiate a credit from Bell? i guess pulling teeth is easier...

For answers to this, you can take a look at Bell/Astral vs (almost) everyone else hearings for inspiration. In those hearings, everyone else says it is already nearly impossible to negotiate anything with Bell and it would only get worse if Bell bought Astral.

In past CRTC hearings about UBB/AVP/CBB, some companies have complained about how negotiating arrangements with Bell and Telus is much more difficult than negotiating similar arrangements with anybody else.

So yeah, my guess is that your guess is right.

dbv

join:2008-12-28
Ottawa, ON
reply to Phibian

Awesome. Thanks.


Seikon32

join:2012-03-31
North York, ON
reply to Phibian

Alright, thanks Phibian, I'll talk with TSI support about this.



Phibian

join:2009-06-01
Ottawa, ON
reply to TSI Martin

Hi Martin,

So... It has been another month... Where are we at? We were promised some sort of compensation once the issue was resolved. It has been resolved for a while now.