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Seikon32

join:2012-03-31
North York, ON
reply to Phibian

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

Unfortunately no. The ones before that are logs for September 3rd


Seikon32

join:2012-03-31
North York, ON
reply to Phibian

Unfortunately nothing. Only thing before it on the 12th would be just Disable Port Mapping / Enable Port Mapping.

Anything else of note is on the 3rd (Which is the only date other than the 12th in my system log) and this is what it says;

2012-09-03M13:08:04 WLAN info Wireless is enabled
2012-09-03M13:08:20 GUI info this firmware is version 1.0.4.4R8-wh
2012-09-03M13:08:21 UPnP info UPnP IGD started
2012-09-03M13:08:21 UPnP info Known Connection Type(PPP type)! Use file: xml/igdPPPDesc.xml...
2012-09-03M13:08:29 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2012-09-03M13:08:29 Ethernet info Link 3 Up - 100Base-TX Full Duplex
2012-09-03M13:08:31 DHCPS info Address 192.168.2.17 given out to 78:2b:cb:d2:67:48
2012-09-03M13:08:31 DHCPS info 1 Address leased
2012-09-03M13:08:31 DHCPS info Address 192.168.2.14 given out to 20:cf:30:41:aa:ca
2012-09-03M13:08:31 DHCPS info 2 Addresses leased
2012-09-03M13:08:38 DHCPS info Address 192.168.2.15 given out to 00:0e:08:18:9b:1f
2012-09-03M13:08:39 DHCPS info 3 Addresses leased
2012-09-03M13:08:40 Ethernet info Link 2 Up - 100Base-TX Full Duplex
2012-09-03M13:09:09 DHCPS info Address 192.168.2.18 given out to ec:55:f9:01:f4:50
2012-09-03M13:09:09 DHCPS info 4 Addresses leased
2012-09-03M13:10:25 VDSL notice Detect VDSL Link UP...

But I don't recall doing anything on the 3rd or anything happening to me. Might had not been on the computer at the time.

I do recall losing internet like today on the 8th, but I the log doesn't show anything (I have it set to 500 lines).



Phibian

join:2009-06-01
Ottawa, ON
Reviews:
·TekSavvy DSL

Are you using the cellpipe as a router or are you using something else? Looks like it is not a reboot (or for that mater something on the cellpipe. Next time it happens see if you can ping the modem (192.168.2.1 normally). How long does the outage last. The reboot would last at least a minute or two (while the modem powers up and gets sync again). Also if you have the modem in front of you a reboot should be pretty obvious based on what the lights are doing. It could just be that Bell/TSI are having some issues but from the sounds of things you are having this issue fairly often right? Best thing to do is gather data. Record when it happens. Do a couple of traceroutes to big sites (same ones each time) and record those as well. Save the log snips from the cellpipe as well. If it is not a reboot (which it really doesn't look like) you may be able to get enough information to figure out what it is. Have you tried talking to TSI support about it? They could check your line to make sure it looks okay and should also be able to check how frequently you are reconnecting / reauthenticating. This may also shed some light on what is happening. I would suggest starting a new thread with this information and see what if some people can help you out. This thread is so big and old that most people have written it off at this point I think unless they are waiting for financial resolution from TSI like I am.


dbv

join:2008-12-28
Ottawa, ON
reply to Phibian

How common are the Cellpipe problems? Anyone without any problems? I'm thinking about going 25/8.

My current 6 M service is pretty stable, loses connection about once a week for a couple of minutes at most.



Phibian

join:2009-06-01
Ottawa, ON

The reboot problem is resolved. Those who had it (for months) are waiting for TSI to provide some sort of financial compensation (as they have stated they would).



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by Phibian:

The reboot problem is resolved. Those who had it (for months) are waiting for TSI to provide some sort of financial compensation (as they have stated they would).

Yea I've given up asking about that... Its now been close to 2 months after the official fix, and over 3 months after the initial fix was rolled out to a few testers...

I just don't get it... how hard is it to negotiate a credit from Bell? i guess pulling teeth is easier...
--
GO BLUE JAYS!


InvalidError

join:2008-02-03
kudos:5

said by HiVolt:

I just don't get it... how hard is it to negotiate a credit from Bell? i guess pulling teeth is easier...

For answers to this, you can take a look at Bell/Astral vs (almost) everyone else hearings for inspiration. In those hearings, everyone else says it is already nearly impossible to negotiate anything with Bell and it would only get worse if Bell bought Astral.

In past CRTC hearings about UBB/AVP/CBB, some companies have complained about how negotiating arrangements with Bell and Telus is much more difficult than negotiating similar arrangements with anybody else.

So yeah, my guess is that your guess is right.

dbv

join:2008-12-28
Ottawa, ON
reply to Phibian

Awesome. Thanks.


Seikon32

join:2012-03-31
North York, ON
reply to Phibian

Alright, thanks Phibian, I'll talk with TSI support about this.



Phibian

join:2009-06-01
Ottawa, ON
reply to TSI Martin

Hi Martin,

So... It has been another month... Where are we at? We were promised some sort of compensation once the issue was resolved. It has been resolved for a while now.



sosumi

join:2011-09-28
Toronto

said by Phibian:

Hi Martin,

So... It has been another month... Where are we at? We were promised some sort of compensation once the issue was resolved. It has been resolved for a while now.

I think Teksavvy is trying to sweep it under the rug, now that the complaining has stopped from users with this problem.

I dont have this problem but i followed it for a while and im glad i never upgrade to the 25meg speed.

nowhere

join:2011-07-28
Toronto, ON
reply to Phibian

said by Phibian:

Hi Martin,

So... It has been another month... Where are we at? We were promised some sort of compensation once the issue was resolved. It has been resolved for a while now.

Also, I'd like to know if you're just pursuing compensation for the users who have to pay the modem rental fee. I signed up before that was implemented but this issue still affected me and the usefulness of my Internet connection.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable
reply to sosumi

said by sosumi:

I think Teksavvy is trying to sweep it under the rug, now that the complaining has stopped from users with this problem.

I wouldn't go as far as calling it this way, but certainly it's taken way too long to get anything...

Perhaps Marc can chime in if he reads this thread... After all it was supposedly left to "upper management" to sort out as TSI Martin stated earlier in this thread.
--
GO BLUE JAYS!


Eug

join:2007-04-14
Canada

3 edits
reply to Phibian

1.0.4.4R8 on Stinger too.

said by Eug:

said by compudj:

I got the update to firmware 1.0.4.4R8-wh somewhere before August 1st,
and it's been stable since then (currently August 13th).

Does anyone know if this firmware was rolled out strictly for people suffering this issue on specific slams? I'm assuming they are not planning on rolling this out to others as well, to keep all the Cellpipe users on a common firmware, but I don't know.

said by HiVolt:

I've used several of the cellpipe firmware at my place, 1.0.4.3EF-STINGER, 1.0.4.3EF-ISAM, 1.0.4.4R3WH (the rebooting one), and now the 1.0.4.4R8-wh.

I've never lost sync on any of them that I've noticed.

I've been on 1.0.4.3EF-STINGER for years in the same house (originally on Bell Fibe). -- snip --

Hmmm... It seems I got updated to 1.0.4.4R8 sometime in the last couple of months.

said by Phibian:

If you have firmware 1.0.4.4R3WH you should enter your login into the modem and reboot it. It should then update to 1.0.4.4R8WH at which point the issue appears to be fixed.

I have an extra Cellpipe I bought off eBay which still has 1.0.4.3EF-STINGER on it. I wonder if I should swap it in to get it updated too.

BTW, during this entire period, my Airport Extreme router has been doing the PPPoE login, yet my Cellpipe was updated anyway. It has been power cycled during that period though - power outage.

Also, I think this new firmware is faster. I'm looking at my stats, and my payload rate has not changed significantly, at 26936 down and 7936 up. I'm now getting 25.1 down 7.4 up with Bell's speed test. Previously I was getting under 25 down and about 6.9 up, with a payload rate in January of 26928/7904.

--
Everything Apple
Expand your moderator at work

Eug

join:2007-04-14
Canada
reply to Phibian

Common firmware for all Cellpipe users?

It seems others on Bell are on 1.0.4.4R8 as well, although I'm not sure what DSLAMs they're on.

In any case I plugged in my extra 1.0.4.3EF-STINGER modem today. We'll see how long it takes to get switched over to 1.0.4.4R8.
--
Everything Apple



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by Eug:

In any case I plugged in my extra 1.0.4.3EF-STINGER modem today. We'll see how long it takes to get switched over to 1.0.4.4R8.

I'd leave that one alone... If it was me, I'd keep that firmware if you're on a stinger... The other firmwares are hybrids for both Stingers and 7330's.

Eug

join:2007-04-14
Canada

2 edits

Well, I wasn't sure how storing the extra modem with the 1.0.4.3EF-STINGER firmware disconnected in my closet would help me anyway, because I was thinking it would just eventually get changed over on its own anyway once I plug it in. My other one was 1.0.4.3EF-STINGER as well, and it just got changed automatically to 1.0.4.4R8. I had no login info on the modem either, since I was using another router to do the PPPoE login.

Plus, we know that 1.0.4.4R8 is what (at least some) Bell users have as well. I'm thinking Bell is trying to standardize its Cellpipe modem firmware across all SLAMs.

I'll check it when I get home. If it hasn't already been changed over to 1.0.4.4R8, I'll make my decision then.

When do these firmware updates occur? How are they rolled out?
--
Everything Apple



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

If you have no login info, it has its own built in... you have to put in a test@test login, its not externally routable.

Thats how you can prevent firmware updates (same with the Sagemcom).


Eug

join:2007-04-14
Canada

Thanks. Didn't know that.

test@test or test@test.com?



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

username: test@test
password: test



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to Eug

user test@test & password test
No dot com/net/ca etc.


Eug

join:2007-04-14
Canada
reply to Phibian

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

Thanks. The test login has been entered, and then I've put that unit back into storage. I'm now running my 1.0.4.4R8 unit again. (Not 1.0.4.4R8-wh)

I do wonder though if there will be a time in the future that 1.0.4.3EF-STINGER will be incompatible.
--
Everything Apple



TSI Robert
Premium
join:2011-12-05
Dresden, ON
reply to Phibian

FYI there is a newer firmware version for the Cellpipe. The new version ends with R8.
Modem must be in routed modem with a login. Once the modem is authenticated online, it should be able to communicate with the upgrade server. Modem will reboot & voila. should all be automatic
This upgrade was design for the reboot issue.

Thanks
TSI-Robert



TSI Robert
Premium
join:2011-12-05
Dresden, ON
reply to Phibian

Sorry guys I have posted this in the wrong spot. You guys already know about this upgrade


Vinh

join:2010-05-06
Mississauga, ON
reply to Phibian

This thread has a ton of pages, and I don't think I can sift through them all to get some concrete answers.

I've had random reboots ever since earlier this year, extremely annoying but I try my best to ignore it. It's become unbearable especially when having work calls drop on me or having big files being dropped because the modem decides to reboot itself.

In the recent posts, it seems people have gotten a solution and there was a compensation? I'm still having these problems daily and have no idea how to remedy it.

Can someone point me in the right direction?



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

First off, check the firmware on the modem.

If you have it ending with r3, then you'll need to enter your authentication in the modem. Once connected, it'll reboot not too long after. If you check your firmware again it should end with r8.

If you already have r8 as your firmware, then there is something else at play that may need to be looked into. Bad sync, bad modem etc.

If you could post in the »TekSavvy Direct forum, we can have a look.

Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin


Vinh

join:2010-05-06
Mississauga, ON

How do I go about checking the firmware of my modem? Using »192.168.100.1 I can grab a few items such as:

PC Connectivity:
USB: N/A
Ethernet: 1G BaseT
USB VendID: N/A
MAC Address: 00:26:24:b4:76:92

Cable Signal: Ready
Tuning: Complete
Ranging: Complete
Data Service: Ready
Connecting: Complete
Configuring: Complete
Registering: Complete

Current State: Operational
Highest State Obtained: Operational

Configuration Parameters:
Computers Allowed by Service Provider: 2
Computers Detected by Modem: 2

Status Code: Operational
Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 639.0 MHz 6.1 dBmV 38.5 dB 0.000 % 256 QAM
2 591.0 MHz 5.0 dBmV 38.4 dB 0.000 % 256 QAM
3 597.0 MHz 5.2 dBmV 38.8 dB 0.000 % 256 QAM
4 603.0 MHz 5.0 dBmV 38.5 dB 0.000 % 256 QAM
5 609.0 MHz 5.1 dBmV 38.9 dB 0.000 % 256 QAM
6 615.0 MHz 5.7 dBmV 38.5 dB 0.000 % 256 QAM
7 621.0 MHz 6.0 dBmV 38.6 dB 0.000 % 256 QAM
8 633.0 MHz 5.6 dBmV 38.0 dB 0.000 % 256 QAM

Return Path:
Channel ID Frequency Power Modulation
7 22.1 MHz 39.3 dBmV 16 QAM
3 31.3 MHz 39.8 dBmV 16 QAM
4 25.3 MHz 39.8 dBmV 16 QAM
8 38.6 MHz 39.8 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

OK Vinh See Profile

First & foremost, you are on Cable & not DSL. This Cellpipe rebooting issue is specifically DSL service using a Cellpipe modem.

Now since you are on Cable using a DCM475 modem with Firmware STAC.02.08 I'll ask that you post in the »TekSavvy Direct forum & we can see what can be done for you.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin



tsiuser

@teksavvy.com

We've all been patient enough.
Bell and TSI are looking to sweep this under the rug.

All who have been wrong by the infamous Cellpipe 7130 and
the FORCED rental fee can do something.

Bell and CRTC need a voice loud enough to hear

»www.change.org/en-CA/petitions/b···ntal-fee