O Canada! > Canadian > TekSavvy > [DSL] Cellpipe random reboots / loss of sync (Check logs please?

reply to Eug

Re: Common firmware for all Cellpipe users?

reply to Eug
user test@test & password test
No dot com/net/ca etc.

reply to Phibian

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

reply to Phibian
FYI there is a newer firmware version for the Cellpipe. The new version ends with R8.
Modem must be in routed modem with a login. Once the modem is authenticated online, it should be able to communicate with the upgrade server. Modem will reboot & voila. should all be automatic
This upgrade was design for the reboot issue.

Thanks
TSI-Robert

reply to Phibian
Sorry guys I have posted this in the wrong spot. You guys already know about this upgrade

reply to Phibian
This thread has a ton of pages, and I don't think I can sift through them all to get some concrete answers.

I've had random reboots ever since earlier this year, extremely annoying but I try my best to ignore it. It's become unbearable especially when having work calls drop on me or having big files being dropped because the modem decides to reboot itself.

In the recent posts, it seems people have gotten a solution and there was a compensation? I'm still having these problems daily and have no idea how to remedy it.

Can someone point me in the right direction?

First off, check the firmware on the modem.

If you have it ending with r3, then you'll need to enter your authentication in the modem. Once connected, it'll reboot not too long after. If you check your firmware again it should end with r8.

If you already have r8 as your firmware, then there is something else at play that may need to be looked into. Bad sync, bad modem etc.

If you could post in the »TekSavvy Direct forum, we can have a look.

Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

How do I go about checking the firmware of my modem? Using »192.168.100.1 I can grab a few items such as:

PC Connectivity:
USB: N/A
Ethernet: 1G BaseT
USB VendID: N/A
MAC Address: 00:26:24:b4:76:92

Cable Signal: Ready
Tuning: Complete
Ranging: Complete
Data Service: Ready
Connecting: Complete
Configuring: Complete
Registering: Complete

Current State: Operational
Highest State Obtained: Operational

Configuration Parameters:
Computers Allowed by Service Provider: 2
Computers Detected by Modem: 2

Status Code: Operational
Software Version: STAC.02.08
Software Model: a81a
Bootloader: 2.3.0

Cable Signal Details
Forward Path:
Channel Frequency Power SNR BER Modulation
1 639.0 MHz 6.1 dBmV 38.5 dB 0.000 % 256 QAM
2 591.0 MHz 5.0 dBmV 38.4 dB 0.000 % 256 QAM
3 597.0 MHz 5.2 dBmV 38.8 dB 0.000 % 256 QAM
4 603.0 MHz 5.0 dBmV 38.5 dB 0.000 % 256 QAM
5 609.0 MHz 5.1 dBmV 38.9 dB 0.000 % 256 QAM
6 615.0 MHz 5.7 dBmV 38.5 dB 0.000 % 256 QAM
7 621.0 MHz 6.0 dBmV 38.6 dB 0.000 % 256 QAM
8 633.0 MHz 5.6 dBmV 38.0 dB 0.000 % 256 QAM

Return Path:
Channel ID Frequency Power Modulation
7 22.1 MHz 39.3 dBmV 16 QAM
3 31.3 MHz 39.8 dBmV 16 QAM
4 25.3 MHz 39.8 dBmV 16 QAM
8 38.6 MHz 39.8 dBmV 16 QAM
Data Service Details
Provisioned Address: Yes
Provisioned Time: Yes
Provisioned Configuration: Yes
Registered: Yes
BPI: Enabled

OK Vinh

First & foremost, you are on Cable & not DSL. This Cellpipe rebooting issue is specifically DSL service using a Cellpipe modem.

Now since you are on Cable using a DCM475 modem with Firmware STAC.02.08 I'll ask that you post in the »TekSavvy Direct forum & we can see what can be done for you.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin

We've all been patient enough.
Bell and TSI are looking to sweep this under the rug.

All who have been wrong by the infamous Cellpipe 7130 and
the FORCED rental fee can do something.

Bell and CRTC need a voice loud enough to hear

»www.change.org/en-CA/petitions/b···ntal-fee

It's not only the Cellpipe modems, but the Sagemcom ones as well.

reply to tsiuser
I've been staying out of this thread but that petition is the best idea I've seen so far. Frankly it is the forced rental of modem on a service that is clearly not ready for prime time that keeps me on a cable modem. My cable modem works fantastic but I'd really like better upstream speed. But this isn't it yet.

Even though I don't have this service I do have lots of painful experience with one. Without the endless details I'll only say that TSI did their best and Bell did their worst. Ultimately the buck stops at TSI but I understand the issues.

I don't see the magic or any technical reason for the limitation of this modem(s). Even cell service doesn't have this limitation, I can buy any compatible phone and use the service without locking myself to their device (most people do use the contract phone but you don't have to). While waiting for my new service I tethered via the cell for a week without the issues and interruptions I've seen with the cellpipe. There's no way that an ADSL2 modem is worth $100 per year especially when it isn't reliable and the odds are that your upstream won't be even half the advertised rate. If the technology behind it is that touchy then I won't touch it... sad.

reply to Phibian
Bump...

Martin, any word on what the promised financial compensation will be for affected users, and when we might expect it, now that the Cellpipe firmware reboot issue has been resolved for some time now?

Thanks Andre!

reply to TSI Andre
Bump again

reply to Phibian
I realize that this is somewhat off topic, but maybe someone who has experience with the Cellpipe automatic upgrade can help.
Does anything need to be enabled in the modem to take the upgrade, or is the upgrade somehow limited to one modem per connection ?
I picked up a couple Cellpipe modems from Value Village and I took them to a friend's place who has Bell Fibe. Both modems had firmware 1.0.4.3EF-STINGER to begin with and they were factory reset. First one got the upgrade within about 10 minutes of being connected. I didn't have to fill in any PPPoE username and password, it worked with the default ones that are pre-filled in the modem for the Bell activation.
For the second one, I left it connected overnight with the same settings but it did pick up the upgrade.
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Providers: voip.ms, freephoneline, smartcall.ro through asterisk. Hardware: Vonage VDV21, Moto VT2x42, Linksys SPA series, Grandstream HT series, Panasonic KX-TGP5x0
»www.voipfan.net

It simply needs to have an internet connection in PPPoE mode. Maybe the 2nd one is defective?

Nope, the modem is working fine. I'll leave it connected longer, hopefully it will pick it up at some point.