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comments on review of DSL EXTREME > I would like to review your account...

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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
kudos:15

I would like to review your account...

Hi Didra -

I sincerely apologize for any inconvenience that you and your parents experienced. Though it is true that it can sometimes take the full date on the activation date for the service to be fully established by the phone company, the support representative that you spoke with should have attempted to fully assist to ensure that your setup was correct.

I would like an opportunity to review your account and assist in getting your parents service up and running. The setup process is generally very simple so I am sure we can walk them through it. I would be happy to have one of our tier 2 representatives from here in Los Angeles walk them through. Can you please send me a private message (PM) with their account information and the best contact information.

Once again I apologize for the inconvenience and thank you for your anticipated willingness to work with us to get this fully resolved.

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews.
to review · permalink · 2012-01-04 13:01:10 ·

Didra

join:2012-01-03
Los Angeles, CA
Reviews:
·DSL EXTREME

Thank you, George for your prompt reply. As I am new to this whole Broadband DSL reports blog, I don't have a clue on how to send you a private message. I look forward to whatever support you can give my parents in connecting to your service.
Thank you, Didra

to review · permalink · 2012-01-05 00:36:22 ·


dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
kudos:15

Thanks for the follow up Didra. I was able to find your account yesterday and left you a message on the phone number listed on your account. I will ask one of our technicians to follow up with you again today. You can send me a PM with your best contact info as well. To send me a PM click on my username to the left of this post.

Thanks

to review · permalink · 2012-01-05 13:55:15 ·
Forums > comments on review of DSL EXTREME

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