US Telco Support > AT&T > AT&T Southeast > [Services] Switch from DSL to Uverse

[Services] Switch from DSL to Uverse

Nothing new.

The DSL Terms of Service allow such a forced switch, unless you refuse, at which point the DSL will be canceled.

I'm on DSL and Uverse became available last year. I expect to get the same letter eventually, at switch point I'll switch to cable.

reply to Frank1938
do they raise your bill or just move you from 1990 equipment into 2010 equipment? moving to cable will get you to 2000 equipment good move because they will give "new customer" deal.

The letter said they would keep the price the same as the DSL for 12 months. Like me, she is not on cable so I am not sure how good the deal will be after the 12 months.
Seems to be no alternative.

reply to Frank1938
What will happen and what the eventual price increase will be, will depend on to which U-verse DSL system your daughter will be migrated. If the local CO is just changing over from a traditional ATM based ADSL system to an IP DSLAM ADSL system (which is also called U-verse, just like the VRAD based U-verse VDSL), then the sequence of events will likely be that she will be shipped a new IP DSLAM compatible modem, a CO tech will make a crossover change on the appointed day, and your daughter will just swap out the modem. Unless things have recently changed (I have not checked lately, but I think that some faster speeds may be available if you are close enough to the new DSLAM), the price ranges, and speed ranges for the old ATM based system and the new IP DSLAM system are similar.

If she actually has a new VRAD in her neighborhood, and gets migrated to VDSL, then most likely a tech visit will be scheduled to connect to a different wire pair, and install the new VDSL gateway. The VDSL products do vary in price and speed range, so after the 12 month grace period, the price will likely increase.

Going to »www.att.com/shop/internet/ should give you some idea of what is currently available and the prices.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Hopefully, the self installation is not as complicated as it seems.
ATT is forcing a change from DSL to Uverse or they will drop the service, yet they will charge $150.00 if they install it.
Guess when you have a lock on the business, you can go anyway you like..

reply to Frank1938
Installation is a Snap..plug-in cable from (new) modem provided by AT&T, to old Phone line at wall (use supplied filter if you have a regular phone), plug-in cable from Modem to computer and plug-in the DC adapter to Modem and then to your wall outlet.. easy. if you use Wireless it's a little more involved with punching in some numbers, but not bad..instructions come with the Kit..will install today at my house and test if it's Better than cable..the Prices seem better than my Cable,want know for sure until I get that Monthly bill..have 3o days to decide if I keep U-Verse, if not, send all back in their box n label, at no Charge. You dont need a Phone line, just the phone Outlet..signal works on the Wiring in your house..since you are already a Customer, they may give you the Option of self-install.

reply to Frank1938
Do you know if she will get a higher speed or lower speed when the switch is done?

Not much speed at all !! Really, don't know what speed she is suppose to have. Has had it several days & the service has been down more than up. There is a tech coming today to check the line.
She is a very basic user, so she probably was on the lowest DSL.

reply to Frank1938
The reason I was asking is because in my case, I have the Pro on the ADSL, if they were to force me to switch, it would be ADSL2+ and the highest I could get is Express. I was wondering if they forced her to a slower speed or not.

What a hassle. The tech connected the Uverse today & now her land line doesn't work. They want $150.00 to come back & on top of that she got an email from Bell South telling her since she switched from Bell South to Uverse they would have to change her phone package & it will be more.
Hope she can talk with someone tomorrow & get this mess straightened out.
Seems they just can't leave "well enough" alone....

reply to Frank1938
My advice would be to drop the land line and use cell only, if you can help it avoid at&t as your cell provider. That what I would do.

reply to Frank1938

Will wonders never cease ? Had an ATT tech by my daughters house today & he went the extra mile. Said he tried to make up for all the stuff he hears about long hold times, talking to someone on the phone you can't understand & some that seem so indifferent.
He spent quite a bit of time & found the problem with the phone line. Would like to send in a compliment about him to ATT, but afraid if they knew what extra effort he put in they may chastise him because he suppose to be an "outside" tech.
It does boost the ATT image for me.

reply to NetFixer

TOS does state that yes, I did forget to mention that and I take your point reg no distinguishment between either VDSL or the IPdslam factor.

It's still a call that is really left up to the local engineers, how the plant plays into it, how many ATM ports are in use as opposed to what is already invested/turned up in the VRAD, how much it's going to cost to slot new cards if a mass migration were to take place, etc.

Not seeing those affects here at all, lots of sites w/ both avail and very few IPdslam orders in our exchange.