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boop

@wideopenwest.com
reply to pcvtre

Re: ultra tv

Yeah, for 2 TV's it's going to be nice. Going from 2 HD DVR's to Ultra TV on 2 TV's is actually going to save me money.


mogamer

join:2011-04-20
Royal Oak, MI
reply to Badonkadonk

said by Badonkadonk:

said by mogamer:

said by Badonkadonk:

The problem is the MoCA network I run. As it exists now, the Actiontec MI424WR that I use as a MoCA bridge connects via ethernet to the cable modem. Then I connect the MI424WR to the cable running in the house. I have several other MI424WR routers that then provide wired access to other devices in the house.

At this point, I don't know how the Media Gateway will interface into my system. Although, I'm hopeful that simply splitting the cable will work.

The picture shows basically how I'm set up, although I have a lot more Actiontec routers throughout the house and use the Actiontec as my main router rather than the router shown. I got the diagram from »www.avsforum.com/avs-vb/showthre···=1145636, which is where I learned to set up the MoCA network.

The biggest problem is that the stb's will be directly connecting to the modem/router and not to the incoming cable. It looks like you'd need to split the cable many times from the source going to the gateway and the routers, and would probably need a signal booster. And that's not even taking into account signal interference between the MOCA and cable systems. You probably can re-use your existing coax though, so it may not be as difficult as you think.

Thanks. I've got a gazillion splits as it is and a couple of amps. I can only imagine the issues if I put another one or two in there of each.

Could you explain a little more about the connection between the STBs and the router/modem?

I'm hopeful that the cable company boxes do, or can be made to, work on a different MoCA frequency from my own network.

From what I've seen looking at the Arris WHDVR from Shaw, the gateway is the dvr, modem and router. All of the stb's are connected to this box via MOCA/coax. There might be distribution box somewhere along the line to distribute the info from the gateway to the stbs. This is why I mentioned connecting your system through the coax going into your house before it gets to the gateway. I would think there would be less conflicts.

Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
Reviews:
·Dish Network

Makes sense. I could probably do that since all the coax ends are fairly accessible. I'm going to keep my fingers crossed that it all works without a hitch. I'll have to make sure that WOW doesn't cut the comcast line and only disconnects it, in case things don't work out and I have to revert.



troubleagain

@wideopenwest.com
reply to richkut

said by richkut:

I am a new WOW customer, having Ultra TV Signature, Advanced Phone and 15/2 Internet installed in 10 days.

Gee I thought they had 800 CURRENT customers on the waiting list. But new customers can get installed in 10 days?

pcvtre

join:2012-01-27
Park Ridge, IL

I was added to the list 3 weeks ago and I still haven't gotten contacted. I've called everyday and they keep telling me to wait to be contacted. I've added my name to the list three different times now.



WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:34

said by pcvtre:

I was added to the list 3 weeks ago and I still haven't gotten contacted. I've called everyday and they keep telling me to wait to be contacted. I've added my name to the list three different times now.

We are currently over 1500 customers on the list. If you were added 3 weeks ago, you're somewhere in the 800ish range. The entire list will not be called at once.

We want to make sure we can deliver the kind of experience our customers expect from WOW! so we’re proceeding carefully with Ultra TV, making it available on a very limited basis to customers on the waitlist. As soon as our employees and customers tell us it’s ready, we’ll be making Ultra TV available to anyone that can get WOW! service.
--
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center


troubleagain

@wideopenwest.com

said by WOW_Dan:

We want to make sure we can deliver the kind of experience our customers expect from WOW! so we’re proceeding carefully with Ultra TV, making it available on a very limited basis to customers on the waitlist. As soon as our employees and customers tell us it’s ready, we’ll be making Ultra TV available to anyone that can get WOW! service.

But a new customer can call and schedule installation within two weeks or so? Maybe current customers should cancel and then sign up again. Might be faster.


WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:34

said by troubleagain :

But a new customer can call and schedule installation within two weeks or so? Maybe current customers should cancel and then sign up again. Might be faster.

The waiting list is new customers as well as existing customers. It's done on a first come first served basis.


checksignal

@wideopenwest.com

Let me just tell you guys with the amps that they can not be used with ultra tv. They are going to put a moca filter on your line, split it like a regular modem and the gateway will back feed at around 1.2 ghz through your existing splitters but the amps for ultra cannot be used. They can be used on non ultra tvs.


Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
Reviews:
·Dish Network

If you're alluding to the fact that the commonly available amps can't be used in a MoCA configuration, then I partially agree with you since the MoCA signal can't travel backwards through an amp. But it depends on where those amps are placed in relation to your MoCA equipment. My amps are placed directly behind the equipment that needs to be amped and none of the equipment is related to my MoCA equipment.

I doubt the Ultra system is too far removed from the above. And it's possible to purchase amps (although they are expensive) that will pass MoCA frequencies.


Body Count

join:2010-09-11
Columbus, OH
reply to xavier101

I just placed myself on the list. Hopefully the kid I was talking to did it. He sounded pretty young and it took way too long for him to even bring up my information that I'm wondering if he was having computer problems and just told me I was on the list but didn't put me there.

yes that was one giant run on sentence.



e204

@wideopenwest.com

So has anyone on here installed yet? Lets here about it!! I love it!!


prospector00

join:2011-02-24
Mount Prospect, IL

said by e204 :

So has anyone on here installed yet? Lets here about it!! I love it!!

I had Ultra TV installed yesterday. The techs did a great job and everything is working fine. I'm going to wait a day or two to play around with and learn all the features before I post more thoughts. I am very non-technical, but I can tell you that the techs were able to set up Home Connect for me without having to download any programs. I have a fairly new computer running Windows 7. And the Home Connect is working, I've already accessed pictures and music from my computer. More later.

baess

join:2011-01-28

said by prospector00:

The techs did a great job and everything is working fine.

Techs? As in more than one?

I am also pretty non technical so would be interested in learning more without using up forum space. So PM me if you have time to answer a few questions. Thanks

sgc

join:2011-11-02
Naperville, IL
reply to xavier101

My installer, Nate, came around 9AM and left around 12:30 in the afternoon. He was incredibly knowledgeable and was really helpful. So far, it's working great and I am really pleased with how well it works. The installation does take a lot of time since you have to wait for all of the devices in the box (modem, eMTA, TV, VOD, PPV, router) to receive their separate activations.

My thoughts (not in any specific order and I will add more later):
- The remote feels really nice in the hand; it is ergonomic and has a good weight
- The menu is fantastic and it is packed with features
- The Tomato game is awesome (for a couple minutes of fun )
- The ability to set specific channel lists is very nice.

Again, I'll add more later but for now I'd like to get back to playing with my new toy


dons459

join:2012-01-24
Clinton Township, MI

Does the Gateway have both coax in and coax out connectors?
The pdf file i downloaded only showed one coax connector on the back of the Gateway.


richkut

join:2012-02-10
Cleveland, OH
reply to WOW_Dan

First of all, keep in mind that I am in a suburb of Cleveland (South Euclid) that just got WOW service back around last October, shortly after the city was wired. So demand here is not nearly as much as it is in established places where everyone already is familiar with WOW. Also note that Cleveland not only is smaller than Chicago, but WOW has less of a presence here than there. Secondly, I am working with a great sales rep, who not only takes care of her customers' installation needs but also has given me prices below what is posted on their web site. My guess is that many of you are going online rather than calling. Try working with a local rep and see if things change for the better.
--
Rich K
South Euclid, OH


sgc

join:2011-11-02
Naperville, IL

said by richkut:

First of all, keep in mind that I am in a suburb of Cleveland (South Euclid) that just got WOW service back around last October, shortly after the city was wired. So demand here is not nearly as much as it is in established places where everyone already is familiar with WOW. Also note that Cleveland not only is smaller than Chicago, but WOW has less of a presence here than there. Secondly, I am working with a great sales rep, who not only takes care of her customers' installation needs but also has given me prices below what is posted on their web site. My guess is that many of you are going online rather than calling. Try working with a local rep and see if things change for the better.

Since you are a new customer, you will be offered discounts to get you. We must call in order to upgrade and they are not allowed to give us ANY discounts. I was told that it took Arris 600 million USD to develop the Whole Home Solution and much of that was pushed to WOW!. They took as much of it as possible, but was not going to go bankrupt to do this and had to push a small amount to customers.


troubleagain

@wideopenwest.com
reply to richkut

said by richkut:

Secondly, I am working with a great sales rep, who not only takes care of her customers' installation needs but also has given me prices below what is posted on their web site. My guess is that many of you are going online rather than calling. Try working with a local rep and see if things change for the better.

If there are local sales reps here I am not aware of them. No real need, we are already customers. I imagine they focus on new markets.

Nothing wrong with new customers getting good prices, but the existing customers shouldn't have to give up discounts we have earned and ultimately pay more than new customers.

TelecomJunky

join:2010-02-22
Columbus, OH

If you're getting pushed to the new customer pricing when you upgrade than everyone is on the same page (as far as pricing goes). You won't pay more than new customers but you won't be paying less than them (as you may have been now).

If you want to know what a new customer would pay for your package just check out the website - all current prices are listed there. Keep in mind that those prices do NOT include the cost of a

The discounts my parents have on their WOW! account make their package cost way less than it would for a brand new customer.

As far as I'm concerned UTV is $20.00/mth because the previous $5.00/mth modem rental is included with the $25.00 Ultra TV cost...



troubleagain

@wideopenwest.com

said by TelecomJunky:

If you're getting pushed to the new customer pricing when you upgrade than everyone is on the same page (as far as pricing goes). You won't pay more than new customers but you won't be paying less than them (as you may have been now).

If you want to know what a new customer would pay for your package just check out the website - all current prices are listed there. Keep in mind that those prices do NOT include the cost of a

The discounts my parents have on their WOW! account make their package cost way less than it would for a brand new customer.

As far as I'm concerned UTV is $20.00/mth because the previous $5.00/mth modem rental is included with the $25.00 Ultra TV cost...

I know what new customers are paying for their package. I'm paying the same. And then (just like your parents) I get discounts for being a long time customer.

Do your parents want to add Ultra TV? Then they will LOSE their discounts. So the ultimate cost of Ultra TV will be $25 (or $20 if that's how you want to view it) PLUS their lost discounts.

In my case it will more than double the actual Ultra TV cost. For some that may be fine. Not for me. It's about the cost, but it's also about WOW saying long time customers have to give up discounts to add a service.

prospector00

join:2011-02-24
Mount Prospect, IL
reply to prospector00

said by prospector00:

said by e204 :

So has anyone on here installed yet? Lets here about it!! I love it!!

I had Ultra TV installed yesterday. The techs did a great job and everything is working fine. I'm going to wait a day or two to play around with and learn all the features before I post more thoughts. I am very non-technical, but I can tell you that the techs were able to set up Home Connect for me without having to download any programs. I have a fairly new computer running Windows 7. And the Home Connect is working, I've already accessed pictures and music from my computer. More later.

Here are some observations from a day of playing around with Ultra TV:

So far what I like most:
- the ability to customize my channel list so I don't have to surf through channels I don't watch or don't subscribe to*
- the ability to set both default and show-specific adjustments to recording times, i.e 'start the recording one minute early' and (for you fans of The Office) 'stop the recording two minutes late' - will also be great for recording The Amazing Race during football season ('stop the recording one hour late')
- the ability to control my DVR recording remotely through the internet
- the abililty to access the music and pictures on my computer and play them on my TV
- being able to see upcoming shows for each channel as I scroll through the channels**

So far what I'm not crazy about:
- *please also give us the ability to skip the VOD channels on the channel list. If I want to access VOD, I'll do it on the screen dedicated to VOD, I don't need a separate channel for on demand sports, another for on demand music, another for on demand movies, etc
- **I realize a lot of people are sitting five feet away from 55-inch screens nowadays, but I'm sitting at a more traditional twelve feet away from a 37-inch screen, and I find some of the fonts a little bit frustratingly small. I think my biggest gripe (and suggestion) is the fact that so many things are "grayed out" - for instance the upcoming three shows next to the current show on the flip bar. They're very, very small to begin with, why gray them out until they are right-arrowed over to? Some of the design here seems more oriented toward a computer screen right in front of a person than a monitor across the room

Overall, great improvement that brings us loyal customers on even footing with the competition. No longer will friends come over and laugh at my antiquated cable TV! THANKS WOW!

prospector00

join:2011-02-24
Mount Prospect, IL

Also I think the category searches (movies, sports) on the Smart Menu might be good. I haven't made up my mind on the Smart Menu yet, how accessible it is for everyday tasks. It can be a little confusing to navigate through - seems like sometimes once I'm in a Smart Menu selection, it can be a little daunting to get back out and I end up just going to Live TV and starting over. Probably just a function of learning it and getting used to it.

There seem to be a lot of features where there is more than one way to access them. This is a good thing it seems, just have to figure out the quickest and easiest way in some instances.


grantsa4

join:2007-08-15
Naperville, IL

Is there any improvement in picture quality, or just the same?


sgc

join:2011-11-02
Naperville, IL

said by grantsa4:

Is there any improvement in picture quality, or just the same?

Not entirely sure, but I think so.

Body Count

join:2010-09-11
Columbus, OH

1 edit
reply to grantsa4

said by grantsa4:

Is there any improvement in picture quality, or just the same?

Look at the tutorial that WOW_Dan posted and you'll see the resolutions it can do.

1080p 24hz (same as Blu-Ray and good for 120Hz/240Hz TV's)
1080p 30hz (for the 60Hz TV crowd)

So I say yes it should have better picture quality

Only issue is if it upconverts the picture to 1080p. Then it's not really better quality. It's like converting a MP3 into CD Audio. You still listen to the song in MP3 quality even though it plays as an CD audio disc.

hudiat

join:2011-10-13

They are feeding the same feed to you, picture quality should not differ much if any between device, just provider.


sgc

join:2011-11-02
Naperville, IL

said by hudiat:

They are feeding the same feed to you, picture quality should not differ much if any between device, just provider.

The picture quality may be better since the SA/Cisco boxes seemed to have some sort of trouble decoding channels (i.e. pixellation when switching channels, pixellation, grainy picture, etc.) on many boxes. This is especially true for older models (not all units, but generally) so those upgrading from 8300s or 3200s will likely see an increase in picture quality. The signal from WOW! may be the same but it's not trying to push a watermelon through a garden hose anymore.