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ArcAngel4

join:2006-03-14
Lexington, KY
reply to bluegrass

Re: [Need Info] Trap gone bad. Lexington, KY

said by bluegrass:

Insight replaced a faulty trap at my home yesterday. All is well.
Today, however, another tech shows up, claiming to be QC, and takes pictures of the other guys work. Is this standard procedure? Just curious.

Yes this is standard practice, QC techs get a list of jobs each day to go check on of regular techs to see how they done and then score the tech on how well they done, Its been a while since I was checked by QC as I work in the headend now. They check to make sure fittings are tight, grouments are used and house boxes etc. They may also ask the customer if the tech was polite and take notes.

Hope this helps.