US Telco Support > Verizon > Verizon FIOS TV > Potential new NYC Fios customer

reply to nyrmetros

Re: Potential new NYC Fios customer

So, do I need to call up Fios and request my 6xxx series dvr box be changed so that any promotion pricing I have will not be messed with? Or will swapping at the store be fine?

I guess I will call verizon and request they send a 7XXX dvr to replace the 6xxx dvr. Hope it doesn't change any billing...

So I had no luck getting a 7232 without paying the $40 upgrade fee... Just ordered the box this morning online. Should come in 5 days or so.

BTW... 2 additional neighbors of mine were getting Fios installed today..

So the 7232 just arrived 2 hours ago. Going to swap it with the 6xxx dvr and see what happens...

So, slight issue. After swapping the boxes, I turned on the power, and...... nothing is showing up on the screen. At all...... TV sais that nothing is plugged in. Can't find the source. Any ideas?

I have a Samsung HDTV, a Pioneer DVD player, and a Yamaha reciever as well.

So any suggestions on how I can get the youtube widget working with Verizon media manager which is installed and running on my pc??

I also live in Oakland Gardens and I an seriously considering switching to Verizon Fios. I estimate could save about $80 a month with triple play over what I now pay to Time-Warner with more channels and a faster internet speed.
What is holding me back are the horror stories I have read on other forums about Verizon customer service. I am too old to spend a lot of time on hold waiting for a person to help me. To those sho have switched - how bad is Verizon customer service as compared to other services?

The product indeed is excellent, but the billing situation is almost pathetic. I have had to call to correct my bill every month since FiOS TV was installed last October. Verizon seems to think I have seven boxes installed rather than two. They correct the bill and the seven boxes don't show up on my equipment list but the next month they are still charging for seven. I have escalated this to their New York office and still haven't completely resolved the problem.

From my experience, once FiOS is installed it functions with no issues. After 30 years with TWC, I had FiOS installed 12/12/11 and haven't any issues requiring a CS call. I think adding services to an existing account can lead to issues, but if you go with Triple Play from day one (as I did), it should be pretty painless.

Hope this helps...JL

We returned the twc equipment 2 days ago. No going back now!

reply to billhere
Absolugely agree that Verizon's fiber infrastructure is more or less rock solid. The weak spots are the customer service system and the dvr/stbs.

My dvr died recently, before it died it had all sorts of problem. The upgrade to img 1.9 made it worse. The replacement, refurbished too, they sent had problems as well. Got a new one by dispatched tech, this one is much better.

When it got this month's bill, I was charged an extra short term dvr rental fee. I guess getting two replacements in a short amount of time confuses the billing system.
In addition, the additional $10 discount for having one-bill still has not shown up automatically on my bill.

So another call to support.

Rant to improve vz?
Stop giving customers refurbished boxes!
Fix the billing system!

I am having trouble getting the youtube widget working with Verizon media manager which is installed and running on my pc. Any quick ideas on how to fix it. When I run the widget it claims no connection to my computer.

Just as an aside, Back in 2000 my family purchased an entry level yamaha 5.1 receiver surround sound system. We had the system hooked up with TWC and we could never get the rear speakers to work unless we were watching a dvd. Since we have FIOS installed we have been getting full 5.1 surround sound on almost all programming that is in HD, which includes movies, Rangers games, and other sporting events. We always thought our Yamaha equipment was crap, but it turns out that after all these years, it was TWC that was crap.