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mix

join:2002-03-19
Utica, MI
reply to hudiat

Re: More internet issues

Use this tool, run it for at least 15 minutes against google or some other server of your choice. Post the results back to this thread.

»winmtr.net/download-winmtr/

Post the signal statistics from your cable modem at 192.168.100.1 that you currently have right before you run this test to this forum thread as well.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
This is with router, just because I forgot to go direct to modem until I was about 10min, figured I woud just post both at that point.

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| DD-WRT - 0 | 774 | 774 | 0 | 0 | 20 | 0 |
| No response from host - 100 | 154 | 0 | 0 | 0 | 0 | 0 |
| 10.45.25.6 - 0 | 774 | 774 | 7 | 31 | 409 | 8 |
| 10.45.26.5 - 1 | 770 | 769 | 7 | 13 | 209 | 11 |
| ge-6-20.car1.Cleveland1.Level3.net - 0 | 774 | 774 | 8 | 29 | 418 | 32 |
| ae-2-4.bar1.Cleveland1.Level3.net - 1 | 746 | 739 | 8 | 22 | 268 | 13 |
| ae-6-6.ebr1.Washington1.Level3.net - 4 | 686 | 664 | 16 | 26 | 408 | 16 |
| ae-71-71.csw2.Washington1.Level3.net - 0 | 774 | 774 | 16 | 91 | 434 | 58 |
| ae-23-70.car3.Washington1.Level3.net - 1 | 770 | 769 | 17 | 36 | 249 | 56 |
| GOOGLE-INC.car3.Washington1.Level3.net - 1 | 766 | 764 | 20 | 26 | 103 | 24 |
| 209.85.252.80 - 0 | 774 | 774 | 18 | 45 | 256 | 21 |
| 209.85.243.114 - 0 | 774 | 774 | 33 | 39 | 74 | 35 |
| 64.233.174.117 - 1 | 770 | 769 | 32 | 50 | 265 | 34 |
| 209.85.243.1 - 49 | 263 | 136 | 0 | 42 | 112 | 38 |
| vw-in-f106.1e100.net - 1 | 770 | 769 | 33 | 42 | 236 | 35 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
This is now directly connected to modem.

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 112 | 0 | 0 | 0 | 0 | 0 |
| 10.45.25.6 - 0 | 561 | 561 | 3 | 55 | 418 | 11 |
| 10.45.26.5 - 0 | 561 | 561 | 3 | 24 | 468 | 9 |
| ge-6-20.car1.Cleveland1.Level3.net - 0 | 561 | 561 | 4 | 41 | 556 | 12 |
| ae-2-4.bar1.Cleveland1.Level3.net - 2 | 525 | 516 | 8 | 55 | 395 | 207 |
| ae-6-6.ebr1.Washington1.Level3.net - 5 | 482 | 462 | 13 | 39 | 346 | 19 |
| ae-71-71.csw2.Washington1.Level3.net - 0 | 561 | 561 | 12 | 84 | 428 | 408 |
| ae-23-70.car3.Washington1.Level3.net - 0 | 561 | 561 | 17 | 30 | 222 | 19 |
| GOOGLE-INC.car3.Washington1.Level3.net - 0 | 561 | 561 | 30 | 33 | 89 | 34 |
| 209.85.252.80 - 1 | 557 | 556 | 25 | 104 | 495 | 31 |
| 209.85.243.114 - 0 | 561 | 561 | 41 | 44 | 80 | 46 |
| 64.233.174.117 - 0 | 561 | 561 | 41 | 47 | 437 | 45 |
| 72.14.236.193 - 49 | 190 | 97 | 0 | 50 | 98 | 54 |
| vw-in-f99.1e100.net - 0 | 561 | 561 | 37 | 44 | 70 | 45 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


mix

join:2002-03-19
Utica, MI
reply to hudiat
First test lost 1 packet, second test shows no packet loss. I guess you need to run this test when you are having all these issues you listed.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
Yeah it isn't all the time. It will be hard to catch, it is like every little while, sometimes an hour sometimes a few hours, it just drops for like 5 minutes. It may not seem like a big deal just hearing about it, but it is getting more than annoying. In addition the HDTV clear QAM stations not coming in properly also indicates a problem somewhere.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
And how do you figure 1 the first time and 0 the second. I see that to be the case the first time, but what about all the loss in the middle results? The one is at 2% and the other 5%. Doesn't the variation from best to worst also mean anything. Shouldn't a reliable connection for the most part not be so spread out on those numbers.


mix

join:2002-03-19
Utica, MI

1 edit
No. The routers along the path to your destination are programmed to respond to ping echo requests with low priority, possible even drop them if them are under load. The job of the router is to route traffic as quickly as possible, and responding to your query is secondary.

If you want to spot packet loss, you will see every router (hop) along the path starting at some hop show the same amount or greater amount of packet loss. If you want to prove a router is malfunctioning or overloaded, you will see that every hop past it will show greater latency than every hop previous. You can't really make any conclusions when you see the data basically randomly spread out. In fact your final destination has a latency of 44 ms... so as you can hopefully see my point.

For example, ae-71-71.csw2.Washington1.Level3.net had an average response time of 84 ms. The next hop, ae-23-70.car3.Washington1.Level3.net had an average response time of 30 ms. This is simply impossible if we were to believe ping echo requests were being responded to with the same priority, because as I am sure you know, the latency should increase as you travel down the path to your destination.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
Regardless, even if the 37 transmit power I get now may be in the "acceptable" range, the fact that 37 transmit power was the best they could get even though dan said he would prefer to see 40-50 upsets me. I don't want to just be in the "acceptable" performance. I have been a loyal customer for years. Never had any problems, now that I do, I do not want the "fix" to get me back to just "acceptable". If the problem is going to be fixed, it should be fixed. Just getting me to be in the acceptable range is what they did the last 2 times, which only lead to more problems a few weeks later. I just want WOW! to show some proof that they actually care about fixing the solution long term, so I don't have to keep calling people out.
I still don't get clear QAM HD correctly.


mix

join:2002-03-19
Utica, MI

2 edits
Honestly this sounds like an amplifier problem somewhere between your house and the cmts. This is probably out of your control. Everytime they come out and replace the cable, they are probably making your signal better. In this case, it means it will increase your downstream and decrease your upstream power. Not exactly what you want. They need to figure out why your modem has negotiated such a low transmit power level with the cmts. My guess is that an amplifier is amping your signal too much somewhere. These amps dynamically adjust how much they amplify signals with temperature changes. You see a lot of these issues when the whether changes dramatically between seasons. This is about the extent of my knowledge about this, and hell I could be wrong.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
I agree. Considering all the work tech 1 did replacing stuff 3 months ago, and now everything from the pole to modem that wasn't replaced then, was replaced today. I don't need any more techs coming out saying there is nothing else to do, but the fact that problems are still there is frustrating. If there is something wrong with wow's service in the area it needs to be fixed. My neighborhood is mostly old people. It isn't unlikely they all have similar issues, but don't even notice, or think it is their fault somehow and don't call.


mix

join:2002-03-19
Utica, MI
Usually the problem with tv's tuning clear qam is signal related, either too low or too high. I'd venture a guess that whatever jack your cable modem is connected to should have a really good, near perfect as possible signal level. Try disconnecting your cable modem temporarily and trying the tv you are having trouble with on that jack. Do the channels tune in correctly?

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
I guess I can try that. That will be something that will wait until tomorrow though. However the TV issues have been going on since longer than the internet. However there is only really one tv that gets watched with any frequency, and that TV is fine so I always just didn't care. Worth noting though is that the TV that for the most part is always fine is the only one with any equipment. It had the HD box, then upgraded to the HD DVR, and today the DVR was replaced and that seems fine now. The other TV's with problems are straight to wall, and the issues were only after the digital switch. The TV issues also seem to correct themselves from time to time for a while. Example, it works fine for a week, crap for a few days, fine for a week, etc. That also leads me to believe it isn't related to the cabling at the house.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
Hopefully this is a good sign, but for the past half hour so, the internet has been fantastic. Power went out for a minute on the whole block, so I wonder if that made a difference. I power cycled the modem and router a few times previously to that, so I doubt my router or modem being power cycled with the outage made a difference.

forgot modem and router are on a battery backup, so they didn't even power cycle with the outage.

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..

1 edit
reply to mix
Ok I opened it up when I started to see issues again. This it only ran for a minute because the connection got back to normal, but this is it. This is what it does, every so often for like a minute or two it just turns into complete crap.

This was right after I closed WinMTR
»www.pingtest.net/result/54025585 ··· 5585.png
Columbus is usually the only one I get good results from.

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| DD-WRT - 0 | 225 | 225 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 45 | 0 | 0 | 0 | 0 | 0 |
| 10.45.25.6 - 1 | 222 | 221 | 7 | 10 | 26 | 19 |
| 10.45.26.5 - 0 | 225 | 225 | 7 | 175 | 767 | 516 |
| 207.88.183.165.ptr.us.xo.net - 1 | 217 | 215 | 16 | 225 | 700 | 392 |
| te1-0-0d0.cir1.ashburn-va.us.xo.net - 2 | 214 | 211 | 17 | 22 | 401 | 18 |
| 216.156.116.14.ptr.us.xo.net - 1 | 218 | 216 | 20 | 31 | 635 | 24 |
| 209.85.252.46 - 2 | 210 | 206 | 22 | 33 | 419 | 26 |
| 209.85.241.222 - 0 | 225 | 225 | 33 | 39 | 79 | 33 |
| 209.85.241.207 - 1 | 218 | 216 | 32 | 47 | 423 | 35 |
| 216.239.47.242 - 65 | 62 | 22 | 0 | 42 | 61 | 41 |
| vw-in-f147.1e100.net - 5 | 194 | 186 | 33 | 47 | 1042 | 61 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

hudiat

join:2011-10-13
Reviews:
·Time Warner Cable
·WOW Internet and..
Managed to get the end of a downtime again, this time it happened much closer to the previous one than usual

|---------------------------------------------------------------------------------- --------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| DD-WRT - 0 | 131 | 131 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 |
| 10.45.25.6 - 1 | 127 | 126 | 5 | 65 | 639 | 11 |
| 10.45.26.5 - 3 | 119 | 116 | 7 | 19 | 479 | 11 |
| ae6-609.bar1.Cleveland1.Level3.net - 4 | 115 | 111 | 9 | 16 | 50 | 11 |
| ae-6-6.ebr1.Washington1.Level3.net - 7 | 103 | 96 | 14 | 28 | 924 | 17 |
| ae-91-91.csw4.Washington1.Level3.net - 0 | 131 | 131 | 16 | 62 | 605 | 18 |
| ae-43-90.car3.Washington1.Level3.net - 2 | 123 | 121 | 17 | 156 | 648 | 20 |
| GOOGLE-INC.car3.Washington1.Level3.net - 7 | 103 | 96 | 21 | 33 | 655 | 39 |
| 209.85.252.46 - 0 | 131 | 131 | 22 | 241 | 703 | 31 |
| 209.85.241.222 - 2 | 123 | 121 | 34 | 49 | 937 | 35 |
| 209.85.251.228 - 4 | 115 | 111 | 33 | 43 | 647 | 36 |
| 216.239.47.242 - 52 | 43 | 21 | 0 | 41 | 50 | 39 |
| vw-in-f99.1e100.net - 5 | 111 | 106 | 33 | 35 | 42 | 36 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider