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Wayne99021
Premium
join:2004-12-28
Mead, WA
kudos:1

EOL Modems

My niece has gotten a couple e-mails from comcast saying her modem is not supported by Comcast any longer.
She said it's either a SB 3100 or 4100, she doesn't remember.
Her question was is it just going to stop working without warning or will it have some kind of symptoms first?.
My suggestion was to buy a new DOCS3 modem and not worry about it, but she said she would just wait until the modem stopped working before she does anything.
She got me thinking, how does that work with the old end of life modems?.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

Eventually, it will be kicked offline, sortof a walled cemetary of EOL hardware.since both of those modems are well past offical EOL dates she would be much better of with something newer, It's better to replace it before it goes offline (usually an inconvient time) as they may well charge a service call if they need to bring out a rental replacement for her.
If she can't afford a D3 modem, there are many used D2's available as people upgrade to D3. (finding a reasonable price on a legit, working one is harder)



Wayne99021
Premium
join:2004-12-28
Mead, WA
kudos:1

Thanks tshirt.
I will pass that info on to her so she knows what to expect.


SteveTeow
Premium,VIP
join:2009-01-06
Voorhees, NJ
kudos:136
reply to Wayne99021

For a complete list of compatible modems, check this link.

»mydeviceinfo.comcast.net/
--
ComcastSteve