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Links: ·Approved Suddenlink Tech Support Agents
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Pete22x

@suddenlink.net

ongoing SL speed issues in NITRO, WV.

»www.speedtest.net/result/1689320822.png

continued issues, from this thread I made last month...

»"slow speed"


Smokey99

join:2004-06-25
Nitro, WV
Reviews:
·Suddenlink
·Verizon Online DSL

I live in Nitro and haven't been experiencing any issues...




Pete22x

@suddenlink.net

:shrugs: I don't know what to do, maybe it's just me.


mitnal

join:2012-01-08

reply to Pete22x
I've been having issues as well. For the past couple of weeks, my speeds have been well under what they should be. I should be getting 10 down/1 up. However, here's a speedtest I just ran a few minutes ago:




This is the lowest it's been when I've tested it, but it's been varying between that to around 7 Mbps down. It's incredibly frustrating.


s2

@suddenlink.net

reply to Pete22x

said by Pete22x :

http://www.speedtest.net/result/1689320822.png

continued issues, from this thread I made last month...

»"slow speed"

Around where in nitro do you live pete22x

nnaarrnn

join:2004-09-30
Nitro, WV

reply to Pete22x
I'm over near 40th street

To the same speedtest site you used:


To DC:



I'm on 15/1.5, and there is an HD Netflix stream running in the living room right now, and who knows what else is going on (without looking at my firewall)



Pete22x

@suddenlink.net

I'm on cross lanes dr, near 40th street.



Pete22x

@suddenlink.net

This is 20mb service.



Pete22x

@suddenlink.net

I really don't care about the bandwidth being so low. It's the inconsistency of the latency that kills me. It makes it literally impossible to do anything online.



Pete22x

@suddenlink.net

reply to nnaarrnn




s2

@suddenlink.net

said by Pete22x :

[att=1]

Have you tried calling into get a truck roll, nnaarnn is on the same node as you are and he is not expeincering any issues.

mitnal

join:2012-01-08

reply to Pete22x
My speed in St. Albans currently:




This is unacceptable. I e-mailed support, so hopefully I'll get an explanation.


Smokey99

join:2004-06-25
Nitro, WV

Have you tried testing your connection on a different server?


el33t

join:2012-01-19

reply to s2

said by s2 :

said by Pete22x :

[att=1]

Have you tried calling into get a truck roll, nnaarnn is on the same node as you are and he is not expeincering any issues.

Not on same node
nnaarnn his node's EOL feeder stops at waste station then the other nodes EOL feeder is around ball park...


Pete22x

@suddenlink.net

Very inconsistent. Terrible lag and latency problems with gaming, and just general web browsing.





Pete22x

@suddenlink.net

reply to el33t
here's a couple of traceroutes.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Petei5>tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 1 ms tracert google.com

Tracing route to google.com [74.125.115.106]
over a maximum of 30 hops:

1 1 ms



Pete22x

@suddenlink.net

reply to el33t
They are sending someone out AGAIN, Thursday. Their customer service was nice enough to give me a discount this month for the troubles.

10:36pm. ---




Pete22x

@suddenlink.net

reply to Pete22x
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Petei5>tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops:

1 1 ms tracert google.com

Tracing route to google.com [74.125.115.106]
over a maximum of 30 hops:

1 1 ms


Pete22x

join:2012-02-23

-sigh- I think the fokes over at suddenlink have given up on me. I've been having this same problem everynight for the past year.
Last month, one of the techs stood me up for our appointment. He called me at 7pm to tell me that he was running 1 hour behind, I waited til 11pm and he never showed.

the tech that actually showed up, basically told me that there was nothing he could do...

they are sending another tech over tomorrow night between 6pm and 8pm..

C:\Users\Petei5>ping yahoo.com

Pinging yahoo.com [98.139.127.62] with 32 bytes of data:
Reply from 98.139.127.62: bytes=32 time=165ms TTL=51
Reply from 98.139.127.62: bytes=32 time=274ms TTL=51
Request timed out.
Reply from 98.139.127.62: bytes=32 time=357ms TTL=51

Ping statistics for 98.139.127.62:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 165ms, Maximum = 357ms, Average = 265ms

C:\Users\Petei5>


Pete22x

join:2012-02-23

Two full months worth of complaints and crying for help and no SL tech to help. This is the only ISP I have here guys.. seriously suddenlink.. come on! FIX THIS.


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