 AMDUSERPremium
join:2003-05-28
Earth
kudos:1
 ·AT&T U-Verse
 ·RoadRunner Cable
| [Rant] GRRR. Sears- Charging for internet sales-when not in stoc Well, it seems like Sears' inventory of its stores is a little off..
I ordered a couple of items yesterday from their website, (which said it was in-stock - at the local store).. so I chose the 'get it today' where I could pick it. A few moments later, I recieved an email saying it was out of stock [so much for the item is in stock!] and the order was canceled... and it said I was not charged.
...But I was- I checked my card issuers website... sure enough. I was charged for the order- even though they never shipped it/ or otherwise got me the item. Which is ILLEGAL; btw - it is not supposed to be charged until shipped / accepted. |
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 GbcueP.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Re: [Rant] GRRR. Sears- Charging for internet sales-when not in Are you sure it's not just a hold? |
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AMDUSERPremium
join:2003-05-28
Earth
kudos:1 Reviews:
·AT&T U-Verse
·RoadRunner Cable
| It is showing as pending.. on the card issuers website.
Saw this on The Consumerist... »consumerist.com/2007/05/sears-te···not.html
That article is several years old.. but it is still happening.
This... »sears.pissedconsumer.com/sears-c···256.html
- Sounds like my order. |
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GbcueP.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | If it's pending, it will get released with no charge.
They put a hold on the card to make sure you have the money. It won't get the command to charge your card from Sears.
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My Blog 2.2 |
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| said by Gbcue:If it's pending, it will get released with no charge. They put a hold on the card to make sure you have the money. It won't get the command to charge your card from Sears. It still effects his available balance. If it's not available, they shouldn't touch his account/credit card at all.
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No Victim=No Crime |
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 KrisnatharokCaveat EmptorPremium
join:2009-02-11
Earth Orbit
kudos:7 | Affects. This is SOP. Nothing to see here folks, unless he is actually charged. If he didn't want it affecting his available credit... don't try to order it in the first place! If he is so close to his limit that he can't go to the store and order it until they release the hold... well, there are other issues...
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening. |
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AMDUSERPremium
join:2003-05-28
Earth
kudos:1 | I'm actually no where near my credit limit... it just took a few days for the hold to actually drop off.. At the very least, the cancellation notice is slightly misleading for non-disclosure. |
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 legendNYCMatte KudasaiPremium
join:2003-06-04
Jamaica, NY
kudos:1
1 edit | reply to AMDUSER
We did this dance with Sears last month over a Peanuts outdoor decoration. Billed 3x for one item due to their crappy inventory system.
It took several calls to Sears and our bank to straighten out the mess.
Never again. |
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| reply to Krisnatharok
said by Krisnatharok:Affects. This is SOP. Nothing to see here folks, unless he is actually charged. If he didn't want it affecting his available credit... don't try to order it in the first place! If he is so close to his limit that he can't go to the store and order it until they release the hold... well, there are other issues...
It shouldn't affect his available balance unless they actually have what he ordered. Whether he is charged, or the money is held, they are still taking money from his available balance for something they advertised they had, and they really didn't.
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No Victim=No Crime |
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KrisnatharokCaveat EmptorPremium
join:2009-02-11
Earth Orbit
kudos:7 | said by billydunwood:said by Krisnatharok:Affects. This is SOP. Nothing to see here folks, unless he is actually charged. If he didn't want it affecting his available credit... don't try to order it in the first place! If he is so close to his limit that he can't go to the store and order it until they release the hold... well, there are other issues...
It shouldn't affect his available balance unless they actually have what he ordered. Whether he is charged, or the money is held, they are still taking money from his available balance for something they advertised they had, and they really didn't. I don't see that as rant-worthy.
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If we lose this freedom of ours, history will record with the greatest astonishment, those who had the most to lose, did the least to prevent its happening. |
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| said by Krisnatharok:said by billydunwood:said by Krisnatharok:Affects. This is SOP. Nothing to see here folks, unless he is actually charged. If he didn't want it affecting his available credit... don't try to order it in the first place! If he is so close to his limit that he can't go to the store and order it until they release the hold... well, there are other issues...
It shouldn't affect his available balance unless they actually have what he ordered. Whether he is charged, or the money is held, they are still taking money from his available balance for something they advertised they had, and they really didn't. I don't see that as rant-worthy. 1.He bought an item they said was in stock, and it wasn't. He has to wait days to get back money for something that wasn't his fault. 3. Sears still hasn't fixed their online inventory/stocking problem.
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No Victim=No Crime |
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rody_44Premium
join:2004-02-20
Quakertown, PA Reviews:
·Comcast
| reply to AMDUSER
I dont see a issue either. They sold the dam thing before you got there. Thats life and its not like they charged you. A hold is far fro a charge. If you cut your limit that close so be it. but you cant blame them for making sure you have the money available. Its not like they ever see the money. |
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 OmegaDisplaced OhioanPremium
join:2002-07-30
Cheyenne, WY | reply to billydunwood
said by billydunwood:1.He bought an item they said was in stock, and it wasn't. He has to wait days to get back money for something that wasn't his fault. 3. Sears still hasn't fixed their online inventory/stocking problem.
They never took his money. It was a hold on his credit card. So he never lost any money from his checking account.
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What smells like blue? |
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| said by Omega:said by billydunwood:1.He bought an item they said was in stock, and it wasn't. He has to wait days to get back money for something that wasn't his fault. 3. Sears still hasn't fixed their online inventory/stocking problem.
They never took his money. It was a hold on his credit card. So he never lost any money from his checking account. While it's on hold, it is deducted from the available balance, and its only supposed to be charged when its shipped.
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No Victim=No Crime |
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OmegaDisplaced OhioanPremium
join:2002-07-30
Cheyenne, WY | said by billydunwood:said by Omega:said by billydunwood:1.He bought an item they said was in stock, and it wasn't. He has to wait days to get back money for something that wasn't his fault. 3. Sears still hasn't fixed their online inventory/stocking problem.
They never took his money. It was a hold on his credit card. So he never lost any money from his checking account. While it's on hold, it is deducted from the available balance, and its only supposed to be charged when its shipped. I know, but it is a credit card, none of his money was involved, just a credit limit. It wouldn't matter if the credit limit was $100 or $10000, he would still have the same amount of money in his bank account. He never lost any money, temporarily or permanently. If he went over his limit by purchasing another item (due to the hold charge), then he is doing credit cards wrong.
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What smells like blue? |
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| said by Omega:I know, but it is a credit card, none of his money was involved, just a credit limit. It wouldn't matter if the credit limit was $100 or $10000, he would still have the same amount of money in his bank account. He never lost any money, temporarily or permanently. If he went over his limit by purchasing another item (due to the hold charge), then he is doing credit cards wrong.
Agreed. But I think Sears shouldn't charge credit/debit cards until they verify they have the item he ordered, especially when it says they have it in stock.
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No Victim=No Crime |
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 AVDRespice, Adspice, ProspicePremium
join:2003-02-06
Onion, NJ
kudos:1 | said by billydunwood:said by Omega:I know, but it is a credit card, none of his money was involved, just a credit limit. It wouldn't matter if the credit limit was $100 or $10000, he would still have the same amount of money in his bank account. He never lost any money, temporarily or permanently. If he went over his limit by purchasing another item (due to the hold charge), then he is doing credit cards wrong.
Agreed. But I think Sears shouldn't charge credit/debit cards until they verify they have the item he ordered, especially when it says they have it in stock. they shouldn't charge his Cc until he picks it up.
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google this "(sqrt(cos(x))*cos(200*x)+sqrt(abs(x))-0.7)*(4-x*x)^0.01, sqrt(9-x^2), -sqrt(9-x^2)" |
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 LazManPremium
join:2003-03-26
canada | reply to billydunwood
said by billydunwood:Agreed. But I think Sears shouldn't charge credit/debit cards until they verify they have the item he ordered, especially when it says they have it in stock.
And they didn't charge his card. The pre-auth is no different then if you book a hotel room, rental car, or even use a pre-pay gas pump. It's a hold. It'll expire in 24-72 hours, or he can call his CC company and get it released immediately. Not like it actually impacted his balance... It's SOP for many types of transactions where there's a delay between the commencement and completion of a sale.
If he didn't want it to happen - then don't pre-order online - just pick it up at the store directly. |
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moes
join:2009-11-15
Indianapolis, IN | reply to AMDUSER
Thing is, this could be how the processing company for sears works and they said this is how it works, might not be up to sears at all. I'd find out who there processor is and ask them about it. |
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