said by graysonf:This is where I would concentrate my looking - between the wall jack and the NID. Chances are you do not have free access to the NID in an apartment building. Maybe the manager or superintendent can show you where that is.
Generally the closest thing to a NID in an apartment is going to be a test jack often located in a closet, but in this case it was in the kitchen.
Building maintenance will probably not be able to do much as there is not always
traditional NID on the building.
Like you said, the service could be could be connected the wrong pair. Something like this could be used to test the second line: »
www.staples.com/GE-3-Jac ··· t_716288At this point, though, calling AT&T is probably the best choice. They shouldn't charge since it appears that the service was not hooked up properly.