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[connectivity] Verizon ppp down, lost connection issues Westell

Re: [connectivity] Verizon ppp down, lost connection issues Wes

reply to lunghd
Went a week with no disconnects (while in use) & just now had ppp down error while son was gaming on XBL & I attempted to watch a video.

What info do I need to supply for help or to get it moved into the Verizon direct support forum? I've already paid penance with phone support.

reply to lunghd
Intermittent DSL Sync issues looks to be the problem here. Make a thread in the Verizon Direct forum with all of this information. I don't think the moderators can move threads into there.

reply to lunghd
You need to start your own topic in the Vz Direct forum.

»Verizon Direct

You need to be logged into our site to post there.

Before posting in there you should read the rules for that forum: »Posting Rules -
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TH ~ NE ~ EPN ~ NC ~ TD

reply to lunghd
I have been having the same issues for the last 3 months. It's was bearable back then. It became more frequent now and I completely lost internet as of Saturday morning.

Have a ticket open, but after 13 years with Verizon with the same DSL line. I have an appointment with Time Warner to setup cable in 2 weeks if they don't fix it by then.

Will post my error codes once I get home.

My transceiver stats. Using 3G tethering since my Internet is down.

Speed: 3360 - 736
Margin db: 0.-2. 10.0
Attenuation: 53.0. 31.5
Transmit power: 19.4. 11.9

reply to lunghd
Thanks - reposted in direct forum.

No response in the direct forum. Looks like I get to brush up on my Gibberish (the ancient language of Verizon Outsourced Tech Support) & plan on spending this Saturday with a phone glued to my ear.

as per my own saga posted on another thread;

i can confirm that direct forum support has
significantly declined in both response time and
their ability to do anything about your problem

just pray the Indian you call does not have a head cold,
as that makes their accent impossible to understand.

I had that guy with the head cold before...

"Thag wu por hoteen. Didwu punlug dan prowr dow nyr mowdn? Dis tee enterwet lyet don?"

Yeah, not even a view of the thread by a tech on the direct forum.

reply to lunghd
Ok - tech responded:

Line test detected instability on your line and would suggest you to call phone technical support and request real time support with our Maintenance technicians. This Verizon process requires tech support centers to contact Maintenance and troubleshoot with the customer on the phone so they can do the research at that exact moment and schedule a dispatch if needed.

as per my recent experience: only an Indian tech supervisor can escalate your call to have local CO provisioning network techs look at your line and determine if a premise visit is required. so when you call India, once he's done confirming your id, just patiently insist on speaking to a supervisor now that "line test instability" has been confirmed. as for direct support here - they are really no better than front line tech in india, so at this point - don't bother with them - call on the voice phone, sorry. don't be surprised if the phone guys have no record of your chat support exchange - even worse there is no way to email them your chat logs as to confirm that diagnosis.

Yeah, I've been down that road before. They don't even keep notes if you're disconnected and call immediately back until you're escalated up to US based support.

I honestly wonder if they don't have a way to detect our blood pressure and get paid based on the number of strokes generated rather than problems solved.