Stop Sell Update (JAN 9th 2012)

Author	All Replies
TSI Martin Escalations - Social Media Premium join:2006-02-23 Chatham, ON kudos:11	Stop Sell Update (JAN 9th 2012) Current Stop sells in place. Scarlett & McNicoll added. 21 Grand Crest Place Kitchener 35 Scarlett Rd Etobicoke 1000 Dupont Toronto 50 Anderson Markham 3330 McNicoll Scarborough Martin -- TSI Martin (Escalations) - TekSavvy Solutions Inc. Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2012-01-09 12:42:17 ·

koreyb Replace the CRTC NOW join:2005-01-08 Etobicoke, ON	And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening. They (ROGERS) really need to get this figured out.... It's not rocket science.
	to forum · permalink · 2012-01-09 13:07:21 ·
elwoodblues Elwood Blues Premium join:2006-08-30 HarperLand Reviews: ·Cybersurf Intern..	said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening. They (ROGERS) really need to get this figured out.... It's not rocket science. Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills? -- No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......
	to forum · permalink · 2012-01-09 14:41:09 ·
resa1983 join:2008-03-10 North York, ON kudos:1 Reviews: ·TekSavvy Cable ·Rogers Hi-Speed	said by elwoodblues: said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening. They (ROGERS) really need to get this figured out.... It's not rocket science. Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills? Part of the proceedings with the UBB, was that the non-aggregated POIs had to be maintained, and that Rogers has to install upgrades if ordered, for the next 2 yrs. Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so.
	to forum · permalink · 2012-01-09 14:42:46 ·
mlerner Premium join:2000-11-25 Nepean, ON kudos:5	reply to koreyb It also probably doesn't account for node issues which could take a bit of time to fix.
	to forum · permalink · 2012-01-09 14:43:25 ·
elwoodblues Elwood Blues Premium join:2006-08-30 HarperLand Reviews: ·Cybersurf Intern..	reply to resa1983 said by resa1983: said by elwoodblues: said by koreyb: And I wonder how long it will take rogers to get these upgraded... months? Years? I'm on Scarlett and I was thinking this was going to end up happening. They (ROGERS) really need to get this figured out.... It's not rocket science. Better question ,can TSI have links added to these POI's or do the upgrades now have to go to the aggregated POI on York Mills? Part of the proceedings with the UBB, was that the non-aggregated POIs had to be maintained, and that Rogers has to install upgrades if ordered, for the next 2 yrs. Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Theresa? Oh wait, it's stuck in the "enforcement department" of course..... -- No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......
	to forum · permalink · 2012-01-09 14:51:15 ·
Merovingian Cause and Effect join:2011-03-31 Toronto, ON kudos:1 Reviews: ·TekSavvy Cable	reply to mlerner said by mlerner: It also probably doesn't account for node issues which could take a bit of time to fix. Then take into account orders of new CMTS line cards from Japan that can in itselt take up to 12 weeks. Then an install and config at the POI in question. Then factor in load balancing, and DHCP resolution. Then take into account needed upgrades at the 151 Front St. location interconnects... -- You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect. -Motorola SB6120-1.0.6.1 + Netgear RangeMax WNDR3700v1 + Dupont POI + eXtreme Cable Pr0
	to forum · permalink · 2012-01-09 14:57:31 ·
thedc join:2012-01-09 Toronto, ON	reply to TSI Martin This sucks, I was waiting for my modem to arrive and when it finally gets here I find that there is a stop sell from my POI. Now what do I do? How long do these things take to resolve?
	to forum · permalink · 2012-01-09 15:24:41 ·
resa1983 join:2008-03-10 North York, ON kudos:1 Reviews: ·TekSavvy Cable ·Rogers Hi-Speed	reply to elwoodblues said by elwoodblues: And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Teresa? Oh wait, it's stuck in the "enforcement department" of course..... Fixed. :P CRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\ Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\ As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved.
	to forum · permalink · 2012-01-09 15:32:09 ·
elwoodblues Elwood Blues Premium join:2006-08-30 HarperLand Reviews: ·Cybersurf Intern..	said by resa1983: said by elwoodblues: And if they don't? You know just like the big hype that Rogers had been found in violation of Net Neutrality rules. Where is that at these days Teresa? Oh wait, it's stuck in the "enforcement department" of course..... Fixed. :P CRTC still hasn't posted them online for non-compliance as their September policy stated they had to quarterly.. :\ Last I heard, Jason contacted the CRTC and we'll be informed as to the results of the Enforcements Division. Because our complaints are closed, and forwarded to Enforcements, everything enforcements is based on the previous complaints. :\ As for Rogers not following CRTC orders to maintain non-aggregated POIs... Who knows.. They ignored CRTC's orders to set up the aggregated POI for years on end.. Nobody made a complaint that it wasn't up & ready, therefore the CRTC doesn't care to get involved. In otherwords SFA is the result of it all. And would be the result of them ignoring the regs about using allowing the continued use of non-aggregated POI"s. Ask Diskace about where that got him, trying to launch Ebox cable in Toronto. -- No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......
	to forum · permalink · 2012-01-09 15:34:51 ·
c2roth Premium join:2006-04-26 Toronto, ON Reviews: ·TekSavvy Cable ·TekSavvy DSL	reply to TSI Martin So I imagine it is too early to ask about upgrade plans? I cannot find the old threads that listed when the 4th gig links were ordered and I know they were delayed because of the new pricing stuff and all. I have a few people asking (who I referred in my POI) why their cable connection is so slow.
	to forum · permalink · 2012-01-10 10:43:16 ·
InvalidError join:2008-02-03 kudos:5	reply to resa1983 said by resa1983: Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. Which they most likely aren't going to get since lead times on router components other than optics are often several weeks.
	to forum · permalink · 2012-01-10 11:16:18 ·
yabos join:2003-02-16 London, ON	said by InvalidError: said by resa1983: Also, part of the CNOC part 1 filing will reduce link upgrades to a week or so. Which they most likely aren't going to get since lead times on router components other than optics are often several weeks. Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months.
	to forum · permalink · 2012-01-10 11:20:49 ·
InvalidError join:2008-02-03 kudos:5	said by yabos: Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months. Even if they usually do have some, they may not have enough to cover all upgrades and repairs between orders if more unexpected stuff than usual happens.
	to forum · permalink · 2012-01-10 11:24:03 ·
LazMan Premium join:2003-03-26 canada	reply to yabos said by yabos: Why does Rogers only order components when they are needed? They should have ample inventory so they aren't waiting weeks or months. Some of these cards are over 100k each... You don't have those just lying around "in-case" (well, other then emergency spares, and they shouldn't be used to upgrades...). That's not to excuse poor planning and forecasting; which should mitigate the delays (when a link hits xx% utiliziation, planning for upgrades should begin, including ordering long-lead materials...)
	to forum · permalink · 2012-01-10 11:27:05 ·
c2roth Premium join:2006-04-26 Toronto, ON Reviews: ·TekSavvy Cable ·TekSavvy DSL	reply to TSI Martin I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly...
	to forum · permalink · 2012-01-10 16:21:04 ·
InvalidError join:2008-02-03 kudos:5	said by c2roth: Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly... If you look at Rogers' decision to bump speeds from 15Mbps to 24Mbps with all the congestion and other problems that followed, it looks like Rogers grossly under-estimated the impact on their network at just about every layer. While they SHOULD be able to predict future needs, sometimes they do fail epically.
	to forum · permalink · 2012-01-10 16:45:48 ·
resa1983 join:2008-03-10 North York, ON kudos:1	Please check the York Mills graphs. I suspect you will need to put another stop sell on it again....
	to forum · permalink · 2012-01-10 17:39:08 ·
BikeHelmet join:2010-04-15	reply to c2roth quote: I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly... I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required. Unfortunately some are taking 6-8 months to complete? Ouch?
	to forum · permalink · 2012-01-10 19:33:44 ·
the cerberus join:2007-10-16 Richmond Hill, ON Reviews: ·Acanac 1 edit	said by BikeHelmet: quote: I have never understood the logic, "Part X takes 2 months to order in so that is why upgrade is delayed". That part should have been ordered three months out so that it was ready for the upgrade date. Just because something takes some time to manufacture doesn't mean you cannot plan and purchase accordingly... I gather Teksavvy planned accordingly, and put in orders at least 3 months before they were required. Unfortunately some are taking 6-8 months to complete? Ouch? That's exactly it. They do plan ahead, but rogers drops the ball. When they order an upgrade from videotron it comes in the planned appropriate amount of time. When they order it from rogers, it has unexplained delays, and is installed often many months after they were planning on having it upgraded.
	to forum · permalink · 2012-01-10 21:16:52 ·

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