| Webstar modem, connection drops daily I have a Webstar modem and my RoadRunner connection drops out daily. Is there a better available modem that Bright House can offer? I have a Cisco e4200 router running stock 1.3 firmware in conjunction with this modem. Any help is appreciated. |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:32 | Lets see if there is something else going on first. Please PM me your modem MAC address and I will check your equipment and be back in touch shortly. |
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2 edits | PM sent. Thx |
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1 edit | reply to hansolo1
Edit: double post |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:32 Reviews:
 ·Clearwire Wireless
| reply to hansolo1
Okay just checked everything and you have a absolutely clean signal and modem functionality based on everything I'm looking at. No packet loss...nothing. Please remove the router and run direct to the modem for a day or two and see if the problem goes away. In the meantime I will put you on monitoring and keep an eye on it here. |
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| That's great news. I have a feeling it could be an issue with a network driver on my end. I appreciate the help. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:32 | reply to hansolo1
So how are things going? |
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| Pretty good, haven't had any connection issues. |
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BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:32 | reply to hansolo1
Good to hear let me know if you need anything. |
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