| [Speed] Speed issues/random resets/poor latency - Louisville, KY I have had the same problem with my internet for about 6-8 months and quite frankly I would switch instantly if there were another option. Basically I INTERMITTENTLY have high latency in everything from ventrilo to pc games to just slow browsing. This is wierd but my modem will reset itself randomly but only when playing a game and no it's not just one it's all games. Trust me I have tried EVERYTHING on my end from plugging my modem directly in my computer to swapping out an old PC. I have had 4 or so techs come out and pretty much do and tell me the exact same thing every time. The cable modem has been swapped out and all the splitters replaced etc. etc. All drivers and Windows(7 x64) are up to date. Any insight to this very annoying problem would be appreciated. Thank you. Here is a tracert of when it was acting up to www.google.com
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Brad>tracert www.google.com
Tracing route to www.l.google.com [74.125.93.106]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 21 ms 18 ms 23 ms 74-138-208-1.dhcp.insightbb.com [74.138.208.1]
3 153 ms 137 ms 167 ms 74-128-22-29.dhcp.insightbb.com [74.128.22.29]
4 97 ms 102 ms 95 ms 74.128.9.229
5 148 ms 155 ms 155 ms xe-4-3-3.edge5.Atlanta2.Level3.net [4.59.12.61]
6 94 ms 89 ms 111 ms ae-27-52.car1.Atlanta4.Level3.net [4.69.150.71]
7 146 ms 127 ms 104 ms GOOGLE-INC.car1.Atlanta4.Level3.net [4.53.233.13
8]
8 165 ms 171 ms 174 ms 72.14.233.54
9 168 ms 162 ms 157 ms 209.85.254.226
10 153 ms 185 ms 204 ms 209.85.254.237
11 * * 85 ms 216.239.47.34
12 155 ms 176 ms 175 ms qw-in-f106.1e100.net [74.125.93.106]
Trace complete.
C:\Users\Brad> |
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dRoNe
join:2012-01-10
Louisville, KY | Re: [Speed] Speed issues/random resets/poor latency - Louisville ^^Me
Internet was just acting up REALLY bad. Called in..."signal looks good here we will send someone out." I really do not know why..they are going to do the exact same thing and find "nothing" wrong. ANY help on this? I feel like smashing my modem and being like "here's your modem and cancel my service." |
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dRoNe
join:2012-01-10
Louisville, KY | reply to cats85
ANY HELP!?!? It is going nuts right now 400+ ping in everything. Here's a random tracert to my vent server.
1 1 ms 1 ms 1 ms 192.168.1.1
2 19 ms 18 ms 18 ms 74-138-208-1.dhcp.insightbb.com [74.138.208.1]
3 239 ms 256 ms 261 ms 74-128-22-29.dhcp.insightbb.com [74.128.22.29]
4 253 ms 279 ms 282 ms 74.128.9.233
5 170 ms 243 ms 231 ms xe-8-1-3.edge5.Atlanta2.Level3.net [4.59.12.49]
6 246 ms 239 ms 255 ms 64.208.27.209
7 319 ms 331 ms 433 ms te4-3-10G.ar3.CHI2.gblx.net [67.17.106.246]
8 199 ms 185 ms 173 ms Internap-Chicago.TenGigabitEthernet2-4.ar5.CHI1.
blx.net [208.48.24.186]
9 230 ms 177 ms 196 ms border6.po1-bbnet1.chg.pnap.net [64.94.32.11]
10 328 ms 328 ms 327 ms 64.74.102.7
race complete. |
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SingularPremium
join:2008-08-13
Shelbyville, KY
kudos:2 | reply to cats85
Best I can tell it looks like either a signal quality issue, or an overloaded node. We can rule out signal quality very simply. Do you know what model modem you have? You should be able to go to 192.168.100.1 in your web browser and it will take you to a diagnostics page for the modem. Then you will want to look for things like upstream frequency, downstream frequency, SNR, ect.. Once you find that page please post all of that information to the website so that I can have a look at your signal.
If you have trouble finding it, please let me know what model modem you have and I will give you more detailed instructions on how to get to this information.
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-Singular |
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| reply to cats85
Hi, I work for Insight Communications in the technical support center. I have read your post and would like to help; however, because you are an anonymous user I am unable to private message you. If you would like help with your issue please send us a message or you can contact us through your local office or enter our online chat at: »»helpchat.insightbb.com/netagent/···ion=1000. We are very sorry that you are experiencing problems with your service and look forward to hearing from you.
Sincerely,
Insight Broadband Technical Support |
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dRoNe
join:2012-01-10
Louisville, KY | reply to Singular
It's an Arris..
CM Hardware Information
System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.23
SW_REV: 6.1.67A
MODEL: TM602G
Product Type: 00000108 010a3be2
Product Release: 00000004
Flash Part: AM29LV320MB
Download Revision: 2
Firmware Revision: 6.1.67A
Serial Number: 941BNS454409054
Battery Charger FW Rev: 07.14
Status
RF Parameters
Downstream
Freq/Power: 591.000 MHz 1 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 25.000 MHz 42 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16
It wasn't acting up when I copied these figures. |
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SingularPremium
join:2008-08-13
Shelbyville, KY
kudos:2 | reply to cats85
Sorry for not replying sooner.
As far as I can tell your line quality looks fine which points to an actual capacity or network issue. The best thing you can do now is collect all the data you can. Such as speed tests, trace routes, and pings and the times of day you are having the problem. Then gather this information and send an email to Mr. Willner. He is the CEO of the company (at least until the TWC merger is complete) and he has always taken great care of me and other customers, mostly ones from this forum in the past. By the looks of it I would guess that they oversold the bandwidth on your node and it's basically maxed out when you are having these problems. They will most likely recommend a node split as long as they don't find any line quality issues. You may also want to request a copy of the graph that shows node utilization to make sure that they aren't lying to you about it. I know I have had talks with Tier 1 tech support before with them telling me that they need another truck roll after I had already had 5 and then I ask for a node utilization graph and then they start back peddling, but a email to Mr. Willner has always solved the problem, and has continued to solve my problems.
Now when I have an issue I can just call the NOC and have them check it out rather then fooling with tech support. 99% of the time as long as it is not a line quality issue it can be fixed without a truck role. Either that or it requires some major overhaul. I can happily say now though that I am on the DOCSIS 3 based service they have plenty of bandwidth to go around and I don't ever have any issues with it.
I hope this helps, please let me know if you have any questions in the future. I will always do my best to help out.
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-Singular |
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dRoNe
join:2012-01-10
Louisville, KY | Do you think you could msg me his email? Have extremely high latency so I went to the Insight web support with the reference number InsightTech5 gave me in a msg and they said "I show some type of connection issue between us and the modem. Given the history of the problem, the best thing for us to do is going to be to set up another technician to come out, and then escalate it to the local supervisor team, since you've already had 2 other techs out this month, and see if we can get it resolved." |
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 lilhurricaneCrunchin' For CuresPremium,Mod
join:2003-01-11
Purple Zone
kudos:51
 ·Comcast
Host:
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RCN
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Team Discovery
| said by dRoNe:Do you think you could msg me his email?
You can pm (private message) him through the site
See here for how: »Site FAQ »IMs and Privacy
For InsightTech5  - use the yellow IM box and hit "send" 
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~Safe Hex~ Team Discovery ~ Project Hope ~ Like A Hurricane~ |
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SingularPremium
join:2008-08-13
Shelbyville, KY
kudos:2 | reply to cats85
I apologize I forgot about this thread.
I have PM'ed you his email address. Please let me know if you need anymore assistance.
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-Singular |
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