| [DSL] problem with cust. support personnel Called dsl extreme customer support to change exp. date on credit card. I was talking to someone who did not understand ENGLISH -- had to talk very loud to them. After several attempts they finally got it right. I am very disappointed with they way cust support handled my call. ( on line almost 20 minutes before they even answered).
After that I asked to continue with my dsl internet service for another year (pay by the year). I was informed -- again talking in a loud voice that they will take care of it -- never did. What are my options in continuing dsl internet by paying for the year again. Unable to understand these outsourced personnel -- non-American people -- I was able to talk with someone last year who took care of my situation in continuing my dsl internet and paying by the year. -- This person was American not out-sourced mickey-moused person. Need help -- my dsl internet expires in March or April 2012. Thank you boonies |
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 dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Sorry to hear about your experience there. Send me your account info, I'll have a local sales rep coordinate with you. |
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| Thank you for your reply. My account infomation is: [Removed]
My DSl Extreme internet expires (I think) either March or April, 2012. I would like to continue with the internet service. I pay by the year which I would like to continue paying. Thank you |
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 sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14
 ·Comcast
Host:
DSL Extreme
Windstream
Westell
Belkin
Extended Pacific N..
| I removed your account # and sent it on to Nick. It's not a good thing to post private information on a public board.
To send a private information to Nick or any of our DSLX techs, you will need to join the site. It's easy, spam free, and free.
»/join
--
TH ~ NE ~ EPN ~ NC ~ TD |
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| Thank you for your reply. Will await reply from Nick or any of your DSLX techs. |
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Thanks Sashwa!
Boonies, I've forwarded your information on; please expect a call shortly, so we can help you out with that. |
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| Thank you for your super-fast reply. Received call from DSLX
Cristian M. Dsl Extreme Billing Supervisor and I will contact DSLX when to renew my internet for 2012-2013.
I want to thank-you Sashwa and dslx-Nick for helping me out with this matter. My credit card has been re-updated with new exp. date and all was taken care with professionalism from DSLX on this forum. |
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sashwaPixie Cat Crunchin' n Foldin'Premium,Mod
join:2001-01-29
Alcatraz
kudos:14 | You are welcome. |
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dslx_nick
join:2011-12-24
Chatsworth, CA
kudos:11 | Glad to help! |
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