how-to block ads
|
|
Uniqs:
36 |
Share Topic
 |
 |
|
|
| DSL EXTREMEly Bad Customer Service First of all, if you decide to go with DSL Extreme, and I urge you not to do so, I would suggest that you call customer service and/or technical support and watch the clock and make a note on how long you have to wait in order to get your call answered.
Secondly, why do they insist you sign a contract?
It is because they have you committed into a binding contract that you will be forced to pay, regardless of the level of service they provide you.
They refuse to take responsibility for anything on their end.
We switched from AT&T, and were first told by DSL extreme that there was a problem with our phone line. Subsequently we had AT&T come out and remedy whatever problem we now had that we never had before when we were with AT&T.
The AT&T technician suggested we call and scale back our service as DSL Extreme was unable to get us the download speed we were signed up for.
Since then, we have never been able to get the download speeds that they promised.
When calling tech support it was like Groundhog Day.
They kept saying that it was not their fault that we had a problem with our phone line.
Multiple times I explained that AT&T had been out and rectified the so called phone line issue, and that we were still unable to get the speeds that they advertise.
When our phone was inadvertently disconnected, their party really began!
Now it was Groundhog Day again, as they kept telling us that it takes between 7-10 business days to reconnect after reconnection of the phone line.
So I kept asking, if it is only supposed to take 7-10 business days, why has it taken over 3 weeks?
Note that I am continually placed on hold while they go in search of answers.
I have now been on the phone for over an hour (1:21 minutes so far).
All I'm asking for is a $10.00 credit for the time they were unable to get our crummy service back up and running.
Lastly I would like to point out that all of their phone calls- customer service, technical calls are all handled over a really bad internet connection which is also annoying- leading me to believe that they have outsourced their call center outside of the United States.
I'm taking advantage of this time in order to spell out my situation and hopefully shed some light on what I consider to be unfair business practices.
I will be reporting this company to the Better Business Bureau, and strongly advise against subscribing to this service.
On the upside, all of this hold time has given me the opportunity to write this letter of warning to you. | |
| I would second TDMMONEY3's review.
This has pretty much been my experience with them as well. Over four weeks now dealing with their extremely slow speeds (10% of what I pay for if I even manage to get that).
Rebuild my line (they said), moved me to a less congested circuit, replaced the modem and they still have no explanation as to why this is. I say stay away from them at all cost, and definitely don't sign a contract with these guys. | |
|
