O Canada! > Canadian > Bell Canada > Cellpipe random reboots

Cellpipe random reboots

Do you see a pattern? Does it reboot everyday at the same time? When I had the Cellpipe, I didn't get this problem.

Hi Kovy,

Timing seems to be random. I've been trying so many different things to rule out issues that I probably can't give it a fair evaluation pattern wise though. Originally I was only tracking disconnections not just reboots. These would have included normal sync lose issues as well as the reboots. Now that I think I'm out of things to try though I will be keeping closer tabs on the exact timing of the reboots - another day or two and I should be able to give you better details on this. Both modems do not seem to reboot at the same time.

Were you on an ALU 7330 or the other one (Ikanos I think)? It is different firmware for the two different types of remote right?

I'm wondering how many people would actually notice. I mean most people don't know how to log into the modem let alone make sense of the logs. And if the modems only reboot once or twice a day there is a good chance it would happen when people aren't even using their computers.

Oh I also forgot to mention that I had a hardware replacement for one of the modems without any change (but it is running the same firmware so if that is the issue it makes sense that it wouldn't fix it).

I'm on the stinger IKNS remote, my sync would stay up for atleast a week before losing random.

Right so not the same firmware then. I guess that would point to it being a firmware problem specific to the 7330 version rather than a hardware problem (which would seem reasonable).

My understanding is that they kind of rushed the firmware for the 7330 out the door in a hurry when they realized that they needed to get the Cellpipe working with it for third party ISPs because they didn't want to ship Sagemcoms to them.

Good question - other than issues with wifi on the cellpipe I'm not clear with what the differences are.

Would the sagemcom work with the 7330?

Ha! I get a great image of everyone watching the playoffs screaming when their fancy new IPTV cuts out on them at random times...

Any idea how I could get a sagemcom to test with?

Any friends/relatives with Bell service and a Sagemcom?

Sadly no.

reply to Phibian
lol, don't know where you could get a sagemcom... but I see you've may found someone on teksavvy forum who could test.

Thanks Kovy.

Obviously this is both an annoying problem and one that is very tricky to track down. That's why I'm canvasing as many people as possible to see if together we can't get this fixed.

Hopefully the other guy can do a test for us all because I really don't hold out much hope for Bell fixing this on their own.

Before they can fix it, they need to be aware of it. It will be interesting to see how wholesalers investigate issues with these modems and then interfaces with Bell. Bell likely isn't monitoring these CPE themselves, that would be the responsibility of the wholesaler.

What is your wholesaler doing to help investigate?

I agree.

If Bell is not using this modem / firmware combination directly (for their own customers) then it is going to be quite tricky to get the message through to the right people.

So far I'm still trying to get my wholesaler to agree that there is a problem with the modem itself. I think that I'm finally at the point where they agree that there is a problem and that the problem is the modem not something else - but I'm waiting for confirmation on that. We've been through all sorts of trouble shooting steps. Assuming that we are indeed at that point it will be very interesting indeed to see what happens next.

reply to Phibian
So just for kicks I unplugged the phone line from the modem and let it sit for a day. Guess what - yup the modem still reboots itself...

reply to Phibian
Just an update for anyone with these modems who is not following the thread in the teksavvy forum.

Bell has apparently acknowledged that there is a problem with this specific firmware and are pulling all of the old units to check the firmware on them and stated that only correct units will be shipping going forward!

We'll see if this pans out but it certainly sounds promising.

hmm.. I have FIBETV with the Cellpipe.. when I get home from work I'll check the logs to see if it reboots... so far it doesn't seem to ever happen whenever I'm on the net or watching TV.

There are several different versions of the firmware for the cellpipe. The one that has a problem is v1.0.4.4R3WH.

If you have a cellpipe running this firmware it almost certainly has the problem and reboots itself at random intervals ranging from about 5 minutes to 30 hours. It is not so frequent that you are likely to notice it if you don't use it a lot but if you do man is it annoying...

The other versions of the cellpipe firmware don't appear to suffer from the same issue although I don't have personal experience with those. I have tested around 10 different cellpipes with the same firmware and all of them exhibited the flawed behaviour. Others have confirmed that they too are seeing the same issues with cellpipes running this particular firmware.

hmm that may be why.. I checked my logs and I didn't see any reboots today.

It appears my firmware version is an older one though (mine is 1.0.4.3EF)