US Cable Support > Time Warner Cable TV/Voice > [TWC] Hbo Go and Max go not working for me?

[TWC] Hbo Go and Max go not working for me?

When did you add them? There is at least a 24 hour period for the Billing system to catch up.

Hob

reply to blueondemand
HBO Go works?

Works for me.

Hob

reply to blueondemand
I added both premium hbo and cinemax yesterday night for 15 a month. Anyway it still showing me that message.

reply to hobgoblin
Working for me too now that I registered a user name and password with the HBO Go website.

reply to blueondemand

reply to Stacy

reply to blueondemand
Thanks hob for the quick replay i will wait till tomorrow and check again.

I tried to update my email with myServices earlier today. I'm still waiting for email confirmation. Maybe they're having a problem with the site?

EDIT: All I found on the Time Warner site were instructions to download HBO Go from iTunes and then establish an account with the HBO Go website. I don't think it's actually necessary to login to MyServices. Just follow the link on the main page.

Max Go is a separate download and seems to work with your existing Time Warner username/password.

EDIT 2: Showtime requires yet another app. When I login it asks me to choose between AT&T U-Verse, or Verizon. So no Dexter on my iPad for now.

"EDIT: All I found on the Time Warner site were instructions to download HBO Go from iTunes and then establish an account with the HBO Go website. I don't think it's actually necessary to login to MyServices. Just follow the link on the main page."

The initial login is to be made with your myservices account username and password.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

reply to blueondemand
24+ hours for the billing system to catch up? This is why, at the end of the day, cable companies will cease to exist.

24 hrs is unheard of and frankly inexcusable. I can get my emissions test done and then renew my registration online faster than it takes time warner cable to enabled HBO GO on my account. Pathetic.

reply to blueondemand
I am still getting this message on Cinemax and HBO. I had a text chat with a Time Waner cable tech who told me fallow the sign up step. Fallow the step and still getting this message. I also try to sign up with a HBO Go App from a Android and still getting this message what happening i want to get my fix and move alone.

Note: Cinemax and HBO channel and Ondemand channel are open and watcheble the problem is the website of both site.

On Cinemax Go
Your Time Warner Cable subscription does not currently include access to Cinemax. To discuss your viewing options please contact your local Time Warner Cable representative. (Message: QE12DCSN01)

On HBO GO
Your Time Warner Cable subscription does not currently include access to HBO. To discuss your viewing options please contact your local Time Warner Cable representative. (Message: QE12DCSN01)

I am still waiting for official confirmation but the wait period may actually be 48 hours.

Hob

Hob... I was told 48 hrs when I called back the third time (after being told several hours the first time, and 24 hrs the second time). All I know is that in this day of technology, 48 hrs seems absurd. I am almost anticipating a call tomorrow explaining that it could take "up to 72 hours"

reply to blueondemand
Yesterday i try to get an answer from Time Warner cable customer service which i had been to transfer to like 8 people before i got tired and hangup. I wasted like more than two hours an got no were. They had no clue on why i am this message. Try repeating your customer info to every one you get transfer to then to be transfer and repeating in again and again. They had me change Road Runner password my service password change my password recover secret question and so on. I am still getting this message it been more than 48 hours and noting.

blueondemand,

Go and post in here.

»Time Warner Cable Direct

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson

I will write a post with my problem i am having. Before i make a post I have question if i post my info is it secure are is they have any more knowledge than be calling direct to Time Warner Cable or text chat. I had spend to much time talking with customer service which is right direct Time Warner Cable Worker. I was directed to almost all Time Warner Cable department and not fix.