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Phibian
join:2009-06-01
Ottawa, ON

Phibian to MrShag

Member

to MrShag

Re: [DSL] Cellpipe random reboots / loss of sync (Check logs ple

Ok - that's the same firmware as me. Talking to others it seems this is likely specific to this firmware version.

Do you see

2006-12-26T04:13:04 WLAN info Wireless is disabled
2006-12-26T04:13:05 HPNA info HPNA device is ready to be loaded with fw
2006-12-26T04:13:12 HPNA info Set HPNA device's mac address
2006-12-26T04:13:12 HPNA info Activate loaded fw image
2006-12-26T04:13:17 GUI info this firmware is version v1.0.4.4R3WH
2006-12-26T04:13:26 Ethernet info Link 1 Up - 100Base-TX Full Duplex
2006-12-26T04:14:21 VDSL notice Detect VDSL Link UP...


(or similar) chunks of messages in the log on the modem?
Roop
join:2003-11-15
Ottawa, ON

Roop

Member

I am having the same problem, around 1-3 disconnects a day. each time it's the modem. same firmware as you: this firmware is version v1.0.4.4R3WH.

i also have a sagemcom f@st modem from bell (i subscribe to their service directly). i don't use their service much so i'm not sure if a different modem would help but i think i need to start testing this... that is unless we can come up with something.

Phibian
join:2009-06-01
Ottawa, ON

Phibian

Member

Excellent. The more people we can identify with this issue the more likely it is to get fixed!

Kovy says that the sagemcom is supposed to be fully compatible with the 7330 remote (which is what we are on). If you wouldn't mind doing a test it might help to narrow things down.

I'm working on TSI. So far I've got a senior tech talking to their manager about where to take this next. Looks like they are starting to believe that there is really an issue here. I will keep you all posted.