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cork1958
Cork
Premium
join:2000-02-26
reply to qworster

Re: Vonage made me an offer (I can't refuse)

Yay! I did it!!

Finally got off my butt and called Vonage. Didn't have to make any threats to cancel or anything. Never even mentioned VOIPo or anything although I had their page open showing me their current promotion of 2 years for $129.

From the way the guy was saying he was able to do this for me, it sounded like it was because I had been a customer for over a year and do not make any international calls.

$9.99 plan effective immediately, for life, and I got a $9.49 credit on my account to boot!!

Thanks for posting this qworster
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Matthewb

join:2000-02-09
Crofton, MD

said by cork1958:

Yay! I did it!!

Finally got off my butt and called Vonage. Didn't have to make any threats to cancel or anything. Never even mentioned VOIPo or anything although I had their page open showing me their current promotion of 2 years for $129.

From the way the guy was saying he was able to do this for me, it sounded like it was because I had been a customer for over a year and do not make any international calls.

$9.99 plan effective immediately, for life, and I got a $9.49 credit on my account to boot!!

Thanks for posting this qworster

So all you did was ask for a cheaper plan?
--
Matt


cork1958
Cork
Premium
join:2000-02-26

Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.

Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)
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NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by cork1958:

Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.

Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)

It is not really going to be $10. I have the $9.99 Lite plan, and my monthly bill is $15+.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


cork1958
Cork
Premium
join:2000-02-26

Yes,
I know, taxes and what not, but just the fact the basic phone bill is $10 is next to impossible to imagine!!

I also know VOIPo and others may be cheaper yet, but I haven't ever had an issue with Vonage and don't want to mess around porting numbers and crap again!!

Thanks for your reply to my IM also!!
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


Matthewb

join:2000-02-09
Crofton, MD
reply to cork1958

said by cork1958:

Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.

Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)

Thanks Cork! Since international calling is not something I do, I called Vonage and was able to change from the 300 minute US & Canada $11.99 plan to this new $9.99 a month plan. Not really big savings, but it is very nice to have a cheaper and unlimited plan.
--
Matt


cork1958
Cork
Premium
join:2000-02-26

You're welcome

A couple bucks is a couple bucks!!


tranceFusion

join:2010-04-18
reply to qworster

Anyone attempt to get this as a new customer?



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by tranceFusion:

Anyone attempt to get this as a new customer?

Vonage is currently offering a $9.99 for the first 3 months plan to new customers.

»www.vonage.com/us-canada-calling···_domestc



And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months. Perhaps I am just a cranky old pessimist, but I have had previous experience with Vonage saying (and even putting into writing) one thing, but doing something else. That was why I was recently able to collect a delayed refund as a result of a class action lawsuit.

Don't get me wrong, I like the Vonage service itself, or I would not be using it, but Vonage customer service is an entirely different matter.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


cork1958
Cork
Premium
join:2000-02-26

I SPECIFICALLY asked the guy I was talking to exactly that question, as I've seen that commercial on tv several times.

He said it is permanent, unless I change something

I will be watching my statement though.
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Matthewb

join:2000-02-09
Crofton, MD
reply to cork1958

said by cork1958:

You're welcome

A couple bucks is a couple bucks!!

That's true. I just noticed this new fee on my new bill today:

Emergency 911 and Information Services Fee $1.99

I checked a few other invoices over the last year and this fee wasn't on them.

Well, there goes the savings! But I am still happy to have an unlimited plan for the same price.
--
Matt


cork1958
Cork
Premium
join:2000-02-26

"Emergency 911 and Information Services Fee $1.99"

That made me go and look at my previous bills. Thought I had been paying that all along and I have been.
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


Matthewb

join:2000-02-09
Crofton, MD

said by cork1958:

"Emergency 911 and Information Services Fee $1.99"

That made me go and look at my previous bills. Thought I had been paying that all along and I have been.

Interesting. I wonder what makes that fee come in to play? As I mentioned before I was on the 300 minute US and Canada plan.
--
Matt


cork1958
Cork
Premium
join:2000-02-26

Hmm? Don't have a clue. Thought it was mandatory?

It was on my bill when I was on both the plans I've been on, World Plan and 750 minute plan.
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Matthewb

join:2000-02-09
Crofton, MD

1 edit

said by cork1958:

Hmm? Don't have a clue. Thought it was mandatory?

It was on my bill when I was on both the plans I've been on, World Plan and 750 minute plan.

I did a bit of research and found this link:

»support.vonage.com/app/answers/d···411-fees

Here is a relevant qoute from the page:

"The Emergency 911 and Information Services Fee is a mandatory, monthly recurring charge (MRC) that is applied to:
Next generation costs, required by the Federal Communications Commission (FCC) for supporting computer software and hardware upgrades that allow public safety answering points (PSAP) to send assistance to the registered location of a 911 caller, who may not be able to communicate their address in a crisis or during duress.
Local directory assistance (411) in the United States and Canada.
The Emergency 911 and Information Services Fee is $1.99 per month for each line (fax, voice, softphone) on all Vonage calling plans except the U.S. and Canada 300 plan. The Emergency 911 and Information Services Fee is not applied to this plan. Calls made to 411 directory assistance are $1.49 per call on the U.S. and Canada 300 plan."

So as a note to users upgrading from the 300 minute plan, you will now be charged this $1.99 fee.

So now I wonder if it is safe to assume with this new unlimited $9.99 plan I now have unlimited enhanced 411 like all of the other plans (except, obviously, the 300 minute plan)?
--
Matt


cork1958
Cork
Premium
join:2000-02-26

Yeah,
I knew I had read that before but was to lazy to look it up.

I would ASS-ume it's safe to assume you now have unlimited enhanced 411!!
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


dorosz

join:2003-06-28
Cumming, GA
reply to qworster

so I finally got around to calling Vonage today - first called about my parents line, the rep insisted the $9.99 deal was gone but he could offer $14.99 for 12 months and said to call back next year to have it extended again....well ok said sure go ahead...called back for my lines and this rep said they'd look into giving me the same $14.99 deal but then said she could do better and offered me $9.99.....I asked if she could extend to my parents line and she said yes.....thanks for posting about the $9.99 deal, we're both on the $9.99 for life deal!!!



cork1958
Cork
Premium
join:2000-02-26

Cool!!

Glad you got in on the deal also.

Now, hopefully, Netfixer didn't jinx us up above by saying:

"And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months."
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dorosz

join:2003-06-28
Cumming, GA

I asked about that a few times and double checked the confirmation email.....it's not a 3 month deal, it's exactly as described in the first post.....$9.99 for life



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to cork1958

said by cork1958:

Cool!!

Glad you got in on the deal also.

Now, hopefully, Netfixer didn't jinx us up above by saying:

"And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months."

I was just speaking with the voice of experience. The Vonage phone service itself (if you have a decent broadband connection) is good (and in addition to being cheaper, around here it is a better quality and more reliable service than POTS service from AT&T), but their customer service, and their history of reneging on promises (even written promises) is well known, and is verified by court decisions against them for reneging on promises: »Surprise class action lawsuit payment..

FWIW, I hope that Vonage has now learned a lesson, and will honor its promise of a permanent $9.99 per month unlimited plan to all who were promised it, but I would not plan my long term budget on that promise.

Why do I say this? At the first of this month the $9.99 per month 200 minute plan that I had was changed to an $11.99 per month 300 minute plan without my permission. This was the second time they did that (and the first time I was promised that it would not happen again). I got the plan changed back again (and got another promise), but do you think that I really believe that promise will be honored? This last time is Vonage's last chance to keep me as a customer. If they make unauthorized changes to my account again, I will simply port my last Vonage phone number to another untrustworthy corporation (which they all are).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

dorosz

join:2003-06-28
Cumming, GA

said by NetFixer:

Why do I say this? At the first of this month the $9.99 per month 200 minute plan that I had was changed to an $11.99 per month 300 minute plan without my permission. This was the second time they did that (and the first time I was promised that it would not happen again). I got the plan changed back again (and got another promise), but do you think that I really believe that promise will be honored? This last time is Vonage's last chance to keep me as a customer. If they make unauthorized changes to my account again, I will simply port my last Vonage phone number to another untrustworthy corporation (which they all are).

well all I can say is I don't have a contract with Vonage so if they decide they are no longer offering the $9.99 plan then so be it - I equally don't have a contract with Dish Network and if they too decide to raise their prices I guess there isn't anything I can do...I also don't have a contract with the local Publix or Costco so there too I wont be upset if the prices on items change...my point? Enjoy the discount while we can....but while they were upfront that this wasn't a limited time offer I'm certain in their TOS they do have the right to adjust pricing (afterall they aren't a charity - they have to make a profit)


vonage10

@verizon.net

I had the "lite" plan now for over a year and recently had to change to the 750 plan as the overages were exceeding the cost of moving to the higher plan. After reading about the $9.99 unlimited plan here I called vonage and within 5 minutes I was switched to the $9.99 unlimited plan and was told that the plan is non-promotional (meaning it does not expire - no need to have to call back and ask for it again later). All I did was call the retentions line and simply ask to be switched to the $9.99 unlimited plan. All they asked was if I made international calls and notified me that this plan does not include international calling. I even got a bill credit for the current month.



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to dorosz

said by dorosz:

said by NetFixer:

Why do I say this? At the first of this month the $9.99 per month 200 minute plan that I had was changed to an $11.99 per month 300 minute plan without my permission. This was the second time they did that (and the first time I was promised that it would not happen again). I got the plan changed back again (and got another promise), but do you think that I really believe that promise will be honored? This last time is Vonage's last chance to keep me as a customer. If they make unauthorized changes to my account again, I will simply port my last Vonage phone number to another untrustworthy corporation (which they all are).

well all I can say is I don't have a contract with Vonage so if they decide they are no longer offering the $9.99 plan then so be it - I equally don't have a contract with Dish Network and if they too decide to raise their prices I guess there isn't anything I can do...I also don't have a contract with the local Publix or Costco so there too I wont be upset if the prices on items change...my point? Enjoy the discount while we can....but while they were upfront that this wasn't a limited time offer I'm certain in their TOS they do have the right to adjust pricing (afterall they aren't a charity - they have to make a profit)

Except in the case I mentioned, Vonage didn't just raise the price, they changed me to a different dialing plan. That is not the same thing as a semi-annual price hike. The plan that I was on was still available, and I was changed back to it. Vonage just thought that since all of their plans are "auto-pay", that I would not notice the price increase for a few extra outbound minutes that I did not need and would not use. There is a very big difference between screwing a customer while pretending that you are providing an extra benefit, and simply raising the price for the same service.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

bruinator

join:2009-01-23

thx guys for hooking me up with this deal. $9.99 for life. Cool. Nice deal.



cork1958
Cork
Premium
join:2000-02-26
reply to qworster

Click for full size
My first full month on this plan with no credits or anything. Still cheaper than I was but, sheesh, not even close to $9.99!

That is not a complaint, just showing what the total cost is.
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efrem

join:2002-04-03
Westport, CT
reply to qworster

I've been with Vonage for 4 years and in general have been pleased.

First, the good news:
After one full hour on the phone with them, they finally agreed to replace my device/portal free, because one of the ethernet ports was failing. At first they wanted to charge me full price plus shipping for a total of $95.65.

Now the not so good news:
I asked to be given the $9.99 unlimited rate, and was told that it's no longer available. They said the best they could do was $14.99 and that it's promotional and would expire in 12 months.

I told them thanks and I'll take it for now but probably will call them back soon to port out to VOIPo.


montysimmons

join:2003-10-16
Easley, SC

NO, that "promotion" is not over. They said the same to me.

Just call back and tell them you wish to cancel so that you get the "retention department."

Tell them you want the 9.99/month unlimited US and Canada calling plan, (for life, not just a year), or you are going to cancel. They will give you the plan on the spot, no charges and it should take effect on the spot.



dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY
kudos:1

said by montysimmons:

NO, that "promotion" is not over. They said the same to me.

Just call back and tell them you wish to cancel so that you get the "retention department."

Tell them you want the 9.99/month unlimited US and Canada calling plan, (for life, not just a year), or you are going to cancel. They will give you the plan on the spot, no charges and it should take effect on the spot.

I got BOTH my lines set to the 9.99 for life plan when I called to cancell the second line - didnt even have to ask
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efrem

join:2002-04-03
Westport, CT
reply to montysimmons

Thanks for the replies which confirm what I suspected..

At the moment I think I'll wait until the replacement V-Portal arrives, before I call back and insist on the cheaper rate. Will report back with findings.



cork1958
Cork
Premium
join:2000-02-26

Seems like a couple of the stipulations to get on this plan were to have been a customer for at least a year and NOT make/made any international calls.

They didn't SPECIFICALLY say that when I called, but mentioned both facts twice!!
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