| reply to qworster
Re: Vonage made me an offer (I can't refuse) Yay! I did it!! 
Finally got off my butt and called Vonage. Didn't have to make any threats to cancel or anything. Never even mentioned VOIPo or anything although I had their page open showing me their current promotion of 2 years for $129.
From the way the guy was saying he was able to do this for me, it sounded like it was because I had been a customer for over a year and do not make any international calls.
$9.99 plan effective immediately, for life, and I got a $9.49 credit on my account to boot!! 
Thanks for posting this qworster
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| said by cork1958:Yay! I did it!!
Finally got off my butt and called Vonage. Didn't have to make any threats to cancel or anything. Never even mentioned VOIPo or anything although I had their page open showing me their current promotion of 2 years for $129.
From the way the guy was saying he was able to do this for me, it sounded like it was because I had been a customer for over a year and do not make any international calls.
$9.99 plan effective immediately, for life, and I got a $9.49 credit on my account to boot!!
Thanks for posting this qworster
So all you did was ask for a cheaper plan?
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Matt |
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| Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.
Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)
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 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
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| said by cork1958:Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.
Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)
It is not really going to be $10. I have the $9.99 Lite plan, and my monthly bill is $15+.
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-- Dwight D. Eisenhower |
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| Yes,
I know, taxes and what not, but just the fact the basic phone bill is $10 is next to impossible to imagine!!
I also know VOIPo and others may be cheaper yet, but I haven't ever had an issue with Vonage and don't want to mess around porting numbers and crap again!!
Thanks for your reply to my IM also!! 
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| reply to cork1958
said by cork1958:Yes,
I just told them I have a few friends who called and requested getting this plan and they were able to, so I thought I'd give it a shot. That was it.
Cripe!
I can't fathom a $10 phone bill! That's almost like gas for 35 cents a gallon (the price it was when I first got my license)
Thanks Cork! Since international calling is not something I do, I called Vonage and was able to change from the 300 minute US & Canada $11.99 plan to this new $9.99 a month plan. Not really big savings, but it is very nice to have a cheaper and unlimited plan.
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Matt |
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| You're welcome
A couple bucks is a couple bucks!! |
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| reply to qworster
Anyone attempt to get this as a new customer? |
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NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by tranceFusion:Anyone attempt to get this as a new customer?
Vonage is currently offering a $9.99 for the first 3 months plan to new customers.
»www.vonage.com/us-canada-calling···_domestc
And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months. Perhaps I am just a cranky old pessimist, but I have had previous experience with Vonage saying (and even putting into writing) one thing, but doing something else. That was why I was recently able to collect a delayed refund as a result of a class action lawsuit.
Don't get me wrong, I like the Vonage service itself, or I would not be using it, but Vonage customer service is an entirely different matter.
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History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower |
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| I SPECIFICALLY asked the guy I was talking to exactly that question, as I've seen that commercial on tv several times.
He said it is permanent, unless I change something
I will be watching my statement though.
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| reply to cork1958
said by cork1958:You're welcome
A couple bucks is a couple bucks!!
That's true. I just noticed this new fee on my new bill today:
Emergency 911 and Information Services Fee $1.99
I checked a few other invoices over the last year and this fee wasn't on them.
Well, there goes the savings! But I am still happy to have an unlimited plan for the same price.
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Matt |
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| "Emergency 911 and Information Services Fee $1.99"
That made me go and look at my previous bills. Thought I had been paying that all along and I have been.
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| said by cork1958:"Emergency 911 and Information Services Fee $1.99"
That made me go and look at my previous bills. Thought I had been paying that all along and I have been.
Interesting. I wonder what makes that fee come in to play? As I mentioned before I was on the 300 minute US and Canada plan.
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Matt |
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| Hmm? Don't have a clue. Thought it was mandatory?
It was on my bill when I was on both the plans I've been on, World Plan and 750 minute plan.
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1 edit | said by cork1958:Hmm? Don't have a clue. Thought it was mandatory?
It was on my bill when I was on both the plans I've been on, World Plan and 750 minute plan.
I did a bit of research and found this link:
»support.vonage.com/app/answers/d···411-fees
Here is a relevant qoute from the page:
"The Emergency 911 and Information Services Fee is a mandatory, monthly recurring charge (MRC) that is applied to:
Next generation costs, required by the Federal Communications Commission (FCC) for supporting computer software and hardware upgrades that allow public safety answering points (PSAP) to send assistance to the registered location of a 911 caller, who may not be able to communicate their address in a crisis or during duress.
Local directory assistance (411) in the United States and Canada.
The Emergency 911 and Information Services Fee is $1.99 per month for each line (fax, voice, softphone) on all Vonage calling plans except the U.S. and Canada 300 plan. The Emergency 911 and Information Services Fee is not applied to this plan. Calls made to 411 directory assistance are $1.49 per call on the U.S. and Canada 300 plan."
So as a note to users upgrading from the 300 minute plan, you will now be charged this $1.99 fee.
So now I wonder if it is safe to assume with this new unlimited $9.99 plan I now have unlimited enhanced 411 like all of the other plans (except, obviously, the 300 minute plan)?
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Matt |
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| Yeah,
I knew I had read that before but was to lazy to look it up. 
I would ASS-ume it's safe to assume you now have unlimited enhanced 411!!
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dorosz
join:2003-06-28
Cumming, GA | reply to qworster
so I finally got around to calling Vonage today - first called about my parents line, the rep insisted the $9.99 deal was gone but he could offer $14.99 for 12 months and said to call back next year to have it extended again....well ok said sure go ahead...called back for my lines and this rep said they'd look into giving me the same $14.99 deal but then said she could do better and offered me $9.99.....I asked if she could extend to my parents line and she said yes.....thanks for posting about the $9.99 deal, we're both on the $9.99 for life deal!!! |
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| Cool!!
Glad you got in on the deal also.
Now, hopefully, Netfixer didn't jinx us up above by saying:
"And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months."
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dorosz
join:2003-06-28
Cumming, GA | I asked about that a few times and double checked the confirmation email.....it's not a 3 month deal, it's exactly as described in the first post.....$9.99 for life |
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NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| reply to cork1958
said by cork1958:Cool!!
Glad you got in on the deal also.
Now, hopefully, Netfixer didn't jinx us up above by saying:
"And I suspect that even though Vonage CSRs may have told the folks who took the "offer I can't refuse" that it was a permanent plan, they may find out differently in 3 months."
I was just speaking with the voice of experience. The Vonage phone service itself (if you have a decent broadband connection) is good (and in addition to being cheaper, around here it is a better quality and more reliable service than POTS service from AT&T), but their customer service, and their history of reneging on promises (even written promises) is well known, and is verified by court decisions against them for reneging on promises: »Surprise class action lawsuit payment..
FWIW, I hope that Vonage has now learned a lesson, and will honor its promise of a permanent $9.99 per month unlimited plan to all who were promised it, but I would not plan my long term budget on that promise.
Why do I say this? At the first of this month the $9.99 per month 200 minute plan that I had was changed to an $11.99 per month 300 minute plan without my permission. This was the second time they did that (and the first time I was promised that it would not happen again). I got the plan changed back again (and got another promise), but do you think that I really believe that promise will be honored? This last time is Vonage's last chance to keep me as a customer. If they make unauthorized changes to my account again, I will simply port my last Vonage phone number to another untrustworthy corporation (which they all are).
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