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Links: ·Approved Suddenlink Tech Support Agents
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giscard

join:2005-10-31
Enid, OK
Reviews:
·Suddenlink

About ready to come over to the Dark Side (suddenlink)

Am talking to their office here in northern Oklahoma and I know I will need the Docs 3.0 modem, but what would you guys/gals suggest for the wireless part. Oh, talking 20 down for about 54a month...

Will there be any problem if I do provide the Docs 3 modem and not wanting to rent for 10.00 a month!

Any suggestions and or comments would be appreciated!

Giscard

Moostang

join:2009-03-24

The biggest problem with buying your own modem is that you will be responsible for any problems with it. If it dies, you will have to deal with having to RMA it with the vendor of it and be without internet the whole time.

I bought a D3 Cisco modem and after 2 weeks it wouldnt power up anymore. Cisco told me to call my ISP even though I didnt get it through them. Of course, Suddenlink rightfully told me to contact the vendor as should any other ISP since I was not paying the rental.

The modem rental fee makes it easy for Suddenlink to simply replace your modem at will with no extra charge to you.



moldypickle

join:2009-01-04
Haughton, LA
Reviews:
·Suddenlink
·CMA Access

reply to giscard
the modem rental fee is VASTLY overpriced. even a very decent doc 3 modem will pay for itself in 10 months or less. and if it dies in the first 2 weeks, exchange it at the store you bought from.

also, 20 megs for 54 is a good deal. i'm getting a "discount package deal" for 12 months of 20 megs (no modem rental) at 68/month (plus cost of tv). oh how i love market competition.



Cabal
Premium
join:2007-01-21
Austin, TX
Reviews:
·Suddenlink

reply to Moostang

said by Moostang:

The biggest problem with buying your own modem is that you will be responsible for any problems with it. If it dies, you will have to deal with having to RMA it with the vendor of it and be without internet the whole time.

But more likely, you'll buy it once, and it'll chug along without intervention for 8-10 years, like the trusty Motorola SB5120 sitting on my shelf.

I'll buy a DOCSIS 3.0 modem when it does, but that could be another 5+ years.
--
Are you now or have you ever been a member of the Islamic religion?

giscard

join:2005-10-31
Enid, OK
Reviews:
·Suddenlink

reply to giscard
Well, have already moved over to the darkside (suddenlink), would you believe that they came out to the house/office on a Saturday in the am and installed the Docs3 modem etc. The guy that installed said that the lights should always be GREEN, and now( after he has left) I am getting some blinking orange lights.

is this ok or not??

Thanks

Giscard



moldypickle

join:2009-01-04
Haughton, LA
Reviews:
·Suddenlink
·CMA Access

reply to giscard
first off, what modem do you have?

on mine, the lights are green just to show they're working, some turn blue in order to show a bonded connection (doc 3), and once flashes orange denoting data being sent/received.

in my experience with cable modems, the color doesn't matter as much as if the light is simply staying on. if you have some lights that won't come on, you have a connection problem.


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