This past November or early December I posted about about problems I had been having for over a year with my DVR. I heard back from AT&T Uverse 2nd tier support and subsequently had a technician come out and install a new DVR. (He said I had the original model, which couldn't keep up with all the new software.)
I now have a Motorola VIP2250. The tech told me it would reboot on its own within 30 min., which it did but kept doing so intermittenly for several days. The tech had given me his number and told me to call if I had any problems. I called, left a message but he didn't call back. The rebooting stopped so I thought he called somebody on his end and they stopped it electronically. But it started up again. I called again, but still no reponse from the tech, although it stopped rebooting for awhile. This went on for sometime and none of my calls were ever returned...the tech was very persistant in telling me to call if I had any problems. Again it stopped, but lately the tv picture would start flickering, go blank and then I see a message stating "NO SIGNAL" followed by rebooting. It's really getting annoying as is the lack of response from the tech. I have talked to my neighbors who also have Uverse, but they don't seem to be having any problems.
I have been with AT&T since befor Uverse came to my community, and I was one of the first to sign up for it. If it wasn't for my being able to record 4 programs at once I would drop AT&T in a heartbeat. I will be looking at other providers if this isn't fixed
soon!