Company Forums » Companies beginning with A » Acanac > Acanac does not care. 9th day and modem still processing?

Acanac does not care. 9th day and modem still processing?

Can you send me your user name, name on account or email on the acct? I need something to pull your account up with to see what is going on with it.

reply to aargon47
I am aargon47. I sent you a PM. Been a long time since I visited this forum so I forgot that I already had a registered account. The above name I posted with is not registered so I hope mods won't delete this thread. thanks.

I did not receive a pm from you and can not look up your account with your forum name.

actually i sent you an e-mail. i should've typed in the yellow box but i typed in the white box which sent you an email instead of PM. let me know if you got it in your e-mail if not i'll send again.

Not sure where you sent the email but i did not get it. Don't publish my email on the public board though please lol. Just sent you a pm here.

The email would go to the address you have set as your account address »/join/
anyone can email you from your member page

reply to aargon47
Ahh ty for pointing that out to me.

So I called in today again because I still haven't received a tracking #. Here's where things start pissing me off

Sales rep gave me a tracking number. Delivery date for tracking number? JULY 26TH 2012.

So I spend the majority of the phone call waiting for the sales rep to talk with his supervisor and he ends up telling me that things should be resolved within 48 hours and I should call back next wednesday.

I don't understand how hard it is to ship a modem to someone. I know its not the sales rep fault and its not your fault Lynn, but wtf are the guys at acanac that are responsible for shipping stuff doing here.

I still did not get the email so can you send me a pm this time with your account information. Once I get that I can look up your account and send the information to shipping to see where your modem shipment stands.

you replied to my PM already before when I sent you my account info. But I'll send it again. Thanks for trying to help once again.

Yes you did. I sometimes clean some of the pms out as I get so many and yours must have got in there with them. I usually keep all the ones that are not resolved yet..

Just checked and sent you pm with answer from shipping.

modem was not shipped out the the 16th or 17th as i was told. it shipped out today (the 18th) and was just picked up by fedex around 5pm.

I can only tell you what I was told. Sorry it was a day later.

modem arrived today and still same problem. internet is not working.

i sent you a new PM lynn.

Got it and replied. You will need to call support back as your last call dropped and the tecs can not put a ticket in until call finishes.

Just want to say thank you to lynn for helping me out.

Just a small update... As I first suspected, the modem had nothing at all to do with the internet problem. I even told Acanac before that I went to a neihgbour's house to try my old modem and the old modem worked fine but the rep insisted that I must get a new modem first before they can send a bell tech out.

Anyways, after TWO dropped calls in a row this morning I finally managed to talk to a 3rd acanac rep to get him to create a ticket and send a bell tech over. So much time was wasted on shipping the modem and my problem had nothing to do with the modem.

Your welcome. I wish I could have got some results for you faster. It is cases like this that make me shake my head. If you had not tried the modem elsewhere I would have said maybe the modem, but where you did try it at a neighbors and it worked fine that tells me that the modem definitely is not the problem. I am sorry for what you went through. I am glad to hear though that something is finally getting done for you.

internet first went down dec 30th. internet connection still down as of jan 23 2012. i told the acanac rep that the best time for the bell tech to contact me is during the evening (5-9pm). did not get a phone call from a bell tech throughout the weekend. i called just now and the acanac rep told me that a bell tech tried to contact me on friday jan 20th around 10am. i looked at my phone and had no calls from anyone around that time. also i wasn't even suppose to be available at that time anyways.

lynn is there anything you can do regarding acanac making up for the lost internet connection time i've had? or do i have to call billing? this is the most horrible experience i've had with any internet company. it wasn't even that bad with bell when i was with them, except they were expensive.

Once you finally get this up and running(so we know how much time we are talking about) send an email to billing@acanac.com and let them know how long you were down for. I have talked to them for you and was told they will compensate you for down time.