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elitefx

join:2011-02-14
London, ON
kudos:1

Rogers Internet Price Increase Notice

As of March 01 2012 Rogers is hiking internet rates by $2.00 a month across the board for "the many enhancements they have launched". What a bunch of BS. As a long time Express Internet user in London, I am appalled that the thieving POS at Rogers actually believe we're buying into this crap.
The minute a viable alternate TV/Internet cable provider appears in London Rogers is HISTORY.

JMCD23

join:2010-12-06
London, ON

There are already many viable options, don't ever expect anything else. There will never be another cable incumbent in town.

ISPs:
Start.ca (If you're in the downtown region or close to)
Teksavvy
Acanac

Alternative TV:
Netflix
Satellite providers
Other online services like Hulu + VPN to bypass continental US restrictions.



Stewy
Premium
join:2007-12-12
Kitchener, ON

2 edits

reply to elitefx

said by elitefx:

As of March 01 2012 Rogers is hiking internet rates by $2.00 a month across the board for "the many enhancements they have launched".

BTW what enhancements, I've had the same speeds and cap for the past 2 years, all the while worldwide broadband prices have declined. The only thing that's been enhanced are their pockets.

I believe in mutual justice, I will get my $2 worth.
--
Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable.

RogersNick

join:2011-12-20

reply to elitefx
Hi everyone,

Nicolas from Rogers here.

As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.

We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.

We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.

These are a few of the enhancements we’ve made over the last year.

@RogersNicolas


Hooter

join:2009-08-17
Scarborough, ON

Bottom line though Nick is that Canadians are paying some of the highest prices in the world.



Treegravy
Premium
join:2011-04-21
canada
Reviews:
·Rogers Hi-Speed

reply to RogersNick
Ha! We're internet users and could care less about your added television channels.

SpeedBoost(tm) -- remember your advertising? "NO EXTRA CHARGE!"

You slightly increased some (not all tiers) caps (yes CAPS, because this isn't your little garden forum where you get to dictate what to call your pathetic CAPS) from where you lowered them to not even a year previously.

It's a money grab with ZERO extra value to us, your happy, happy customers.



money_grab

@teksavvy.com

reply to RogersNick

said by RogersNick:

Hi everyone,

Nicolas from Rogers here.

As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.

We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.

We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.

These are a few of the enhancements we’ve made over the last year.

@RogersNicolas

Sorry Nick but you are not winning arguments about investments in other sectors of the Rogers business
* TV channels
* Purchasing of the Maple Leafs empire

Instead pls answer how the heck Canada is the Internet backwaters with respect to speed and pricing.

Or you need milk your consumers even more to post higher profits, pay lobbyists in order to whine to the Government to permit you monopolize the spectrum to squeeze out any competition and the consumers while providing less service

AND

while increasing already ridiculous profits.


PureStyle

join:2009-04-04

Okay Nick first of all people want higher caps, the reason you stated is an excuse for the price hike.
Regarding tv channels let me guess rogers added 38 useless channels on top of the 100+ useless channel we already have bravo.
Ooh on the internet I am not even going to bother commenting.


Rogers_Chris

join:2010-12-15
Toronto, ON

reply to elitefx
Hey guys, Chris from Rogers here. I was hoping I'd get the chance to tell you all about our rate increase but I see Nick beat me to it. Lucky guy

Rate increases aren't pleasant news, but Nick pointed out some of the things we did this year on the Internet side of things. All that said, the fact of the matter is that we face increasing costs as we continue to expand and upgrade our wireline network and introduce more of what our customers want. I'm sure many (if not all) of you understand that.

I'm hopeful we'll have better news to share as we get into 2012. Cheers all!


Hooter

join:2009-08-17
Scarborough, ON

Break out the violins Chris! I think we need to hold a tag day for Rogers!



elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Reviews:
·Cybersurf Intern..

reply to RogersNick

said by RogersNick:

Hi everyone,

Nicolas from Rogers here.

As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.

We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.

We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.

These are a few of the enhancements we’ve made over the last year.

@RogersNicolas

You are posting in the wrong place. Rogers has invested in SFA, Speedboost OOOOHH I get 10 seconds of faster speed, I should pay extra for that.

I'd suggest taking your "social marketing" comments where somebody might actually believe you, because nobody around here does.

38 more channels eh? So we're approaching 500 channels and nothing on.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Reviews:
·Cybersurf Intern..

reply to Hooter

»www.youtube.com/watch?v=tVFBK9GhS5Q


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:17
Reviews:
·TekSavvy Cable
·TekSavvy DSL

reply to Rogers_Chris

said by Rogers_Chris:

Rate increases aren't pleasant news

It's an annual event, the March rate hikes... VIP is going up $5... That's nuts...

Why don't you improve the guide on the digital boxes? I remember when I first got my digital cable in 1997, the guide has looked the same since then. And I havea HDTV and it's still in 4:3 aspect ratio and not widescreen, not to mention ugly ass jagged fonts. Looks like i hooked up a first generation nintendo to my HDTV when I view the guide.
--
GO LEAFS GO!


elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Reviews:
·Cybersurf Intern..

said by HiVolt:

said by Rogers_Chris:

Rate increases aren't pleasant news

It's an annual event, the March rate hikes... VIP is going up $5... That's nuts...

Why don't you improve the guide on the digital boxes? I remember when I first got my digital cable in 1997, the guide has looked the same since then. And I havea HDTV and it's still in 4:3 aspect ratio and not widescreen, not to mention ugly ass jagged fonts. Looks like i hooked up a first generation nintendo to my HDTV when I view the guide.

HI Hivolt, this Rogerselwoodblues here,

We here at Rogers did some extensive testing and determined that the 4x3 jagged font guide on our Digital Set Top Boxes is what our customers want.

We determined that our customers would rather have our low low prices then have to pay an additional $3/month for an enhanced version of the guide.

However in the following months we will preview the new and improved guide, and will allow our customers to pick it up as an option for their viewing pleasure.

We here at Rogers are always looking for ways to improve our customers television viewing experience ,bringing you the best in television content. In fact we just wrapped up a very successful preview on FX Canada, which is now available for only another $4.95 a month even though most of the current content available on FX in the United States is not available on FX Canada.

In addition, has RogersNick noted, we added an additional 38 channels to our TV lineup and we'll be increasing the level of compression at no additional charge to you.
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

resa1983
Premium
join:2008-03-10
North York, ON
kudos:7

LMAO..


coolio10

join:2011-10-28

1 edit

reply to RogersNick

We’ve recently added 38 new TV channels
How many cost extra?
36% more content to On Demand
How many cost extra?
We’re continuing to roll out the brand new Advanced Search function
When will it stop crashing my stb 90% of the time and actually work over 50% of the time
We have also developed our Remote TV Manager App for smartphones
Ok, ill give you this one, it actually works most of the time now.
We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
When did this happen? 5 years ago?

I also didn't realize "Rogers will absorb much of these costs." meant making over 1 billion in profit. Just for comparison, BT, the biggest telecommunications company in the UK, only made slightly more profit then rogers with more than double the revenue.


Night Owl

join:2008-10-23
London, ON

reply to RogersNick

said by RogersNick:

Hi everyone,

Nicolas from Rogers here.

We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.

What about those people/families still on the old analogue television system -- they will not be receiving any of these "improvements", yet our monthly prices are also increasing.

We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.

Strangely enough when I first got High Speed Lite, some 9 years ago, it was around 100 GB per month cap; later it was dropped to 60 GB per month; then to 25 GB per month (grandfathered on this cap, for now, anyways). Now anyone wanting this tier gets a whopping 15 GB monthly cap. All the while the price keeps increasing; and if the price does not go up you seem to decrease the service levels.
--
What the large print giveth, the small print taketh away. - Anonymous


PureStyle

join:2009-04-04

Don't bother asking questions because you are going to get dodgy answers.



Tkavil

join:2010-07-22
kudos:1

reply to elitefx
Will these annual increases ease up or can I expect in 10 years to be paying 81.99 for my Extreme Package? I will have 48 Mb/s, 1Mb/s up with an impressive 100gb of storage! That is enough for 15 HD episodes of a show I have never heard of on RoD online. I don't see what everybody is complaining about, this service is great!


bdoyledimou

join:2002-08-20
Markham, ON

reply to RogersNick

said by RogersNick:

We’ve recently added 38 new TV channels and 36% more content to On Demand.

Where are these new channels? You added $5 to my digital VIP costs, and i continue to watch the same 10 channels i always have watched So i dont see these 38 new channels.

We’re continuing to roll out the brand new Advanced Search function.

I havn't seen this yet -- but i get to pay for it anyway? Thanks!

We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.

You mean a function that other companies have had for almost 5 years? And for a device i dont have? But still get to pay for?

And what "features" have you added to my Home Phone service that increases ITS costs?

Candian Cable Internet and Phone must be extra special to compeltey go against the trend of the rest of the world... everywhere else is getting cheaper Canada gets more expensive.
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