| Acanac cancellation and response times How long am I expected (not being snarky here) to wait before I get a response from either accounting or billing to a cancellation request?
Let me clarify, I've already responded to that cancellation reason question they always ask. Fergless has also tacked on a message to the ticket telling them what date I want it cancelled on.
I think I've read somewhere it was 24-48 business hours, so I'm assuming I can expect to wait for up to 6 days (assuming 8 business hours per day)? |
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 LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | I wish I could give you a straight answer to your question but I have no access to billing files. If you want to pm me though with email on your account I will look at the account to see if there is any updated notes on it from billing. |
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| Did you find out anything Lynn? |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5 | I just looked on your account and there is no notes from billing there. Do you have a ticket number you can give me so I can look it up and see where that stands as of right now? |
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FerglessPremium
join:2008-04-19
Toronto, ON
kudos:1 | reply to Broadhand
said by Broadhand :Fergless has also tacked on a message to the ticket telling them what date I want it cancelled on. Sounds familiar, but not with your username.
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Fergless - Acanac Inc. |
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LynnPremium
join:2011-08-11
Trenton, ON
kudos:5
3 edits | Still waiting for the ticket number from both |
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