| reply to elitefx
Re: Rogers Internet Price Increase Notice Hi everyone,
Nicolas from Rogers here.
As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.
We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.
We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
These are a few of the enhancements we’ve made over the last year.
@RogersNicolas |
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Hooter
join:2009-08-17
Scarborough, ON | Bottom line though Nick is that Canadians are paying some of the highest prices in the world. |
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| reply to RogersNick
Ha! We're internet users and could care less about your added television channels.
SpeedBoost(tm) -- remember your advertising? "NO EXTRA CHARGE!"
You slightly increased some (not all tiers) caps (yes CAPS, because this isn't your little garden forum where you get to dictate what to call your pathetic CAPS) from where you lowered them to not even a year previously.
It's a money grab with ZERO extra value to us, your happy, happy customers. |
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| reply to RogersNick
said by RogersNick:Hi everyone,
Nicolas from Rogers here.
As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.
We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.
We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
These are a few of the enhancements we’ve made over the last year.
@RogersNicolas
Sorry Nick but you are not winning arguments about investments in other sectors of the Rogers business
* TV channels
* Purchasing of the Maple Leafs empire
Instead pls answer how the heck Canada is the Internet backwaters with respect to speed and pricing.
Or you need milk your consumers even more to post higher profits, pay lobbyists in order to whine to the Government to permit you monopolize the spectrum to squeeze out any competition and the consumers while providing less service
AND
while increasing already ridiculous profits.
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| Okay Nick first of all people want higher caps, the reason you stated is an excuse for the price hike.
Regarding tv channels let me guess rogers added 38 useless channels on top of the 100+ useless channel we already have bravo.
Ooh on the internet I am not even going to bother commenting. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| reply to RogersNick
said by RogersNick:Hi everyone,
Nicolas from Rogers here.
As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.
We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.
We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
These are a few of the enhancements we’ve made over the last year.
@RogersNicolas
You are posting in the wrong place. Rogers has invested in SFA, Speedboost OOOOHH I get 10 seconds of faster speed, I should pay extra for that.
I'd suggest taking your "social marketing" comments where somebody might actually believe you, because nobody around here does.
38 more channels eh? So we're approaching 500 channels and nothing on.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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1 edit | reply to RogersNick
We’ve recently added 38 new TV channels How many cost extra?
36% more content to On Demand How many cost extra?
We’re continuing to roll out the brand new Advanced Search function When will it stop crashing my stb 90% of the time and actually work over 50% of the time
We have also developed our Remote TV Manager App for smartphones Ok, ill give you this one, it actually works most of the time now.
We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages. When did this happen? 5 years ago?
I also didn't realize "Rogers will absorb much of these costs." meant making over 1 billion in profit. Just for comparison, BT, the biggest telecommunications company in the UK, only made slightly more profit then rogers with more than double the revenue. |
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| reply to RogersNick
said by RogersNick:Hi everyone,
Nicolas from Rogers here.
We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go. What about those people/families still on the old analogue television system -- they will not be receiving any of these "improvements", yet our monthly prices are also increasing.
We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
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What the large print giveth, the small print taketh away. - Anonymous |
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| Don't bother asking questions because you are going to get dodgy answers. |
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Reviews:
 ·TekSavvy Cable
| reply to RogersNick
said by RogersNick:We’ve recently added 38 new TV channels and 36% more content to On Demand. Where are these new channels? You added $5 to my digital VIP costs, and i continue to watch the same 10 channels i always have watched So i dont see these 38 new channels.
We’re continuing to roll out the brand new Advanced Search function.
We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.
And what "features" have you added to my Home Phone service that increases ITS costs?
Candian Cable Internet and Phone must be extra special to compeltey go against the trend of the rest of the world... everywhere else is getting cheaper Canada gets more expensive. |
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 StewyPremium
join:2007-12-12
Kitchener, ON | reply to RogersNick
said by RogersNick:Hi everyone,
These are a few of the enhancements we’ve made over the last year.@RogersNicolas
That's like having Canada Post saying we've made enhancements to deliver your mail by buying bigger trucks.
38 new TV channels, where's TV-Land of wait it is wholly owned by Bell Media that's why. Oh yes let's not forget the All News channel, if you want to end it all watch CityNews it will help.
36% more content that no one in their right mind wants to watch with forced chronic epileptic brain damaging commercials. No thanks.
It's crap like this that makes me want to dump Rogers.
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Telecommunications Act PART III s.27.(1) Every rate charged by a Canadian carrier for a telecommunications service shall be just and reasonable. |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| reply to RogersNick
said by RogersNick:We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
Funny. I'm on the same speed and same cap I've been on for well over a year. SpeedBoost was on it before the last price increase.
I haven't got one single "enhancement" since the last price increase. Not a single one.
Care to try again? |
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| Just adding my voice.
It's not the $2/month that's a problem, it's the way they/you do it.
Mid-contract, no choice, no added value, and then you try to justify it? Completely unacceptable.
What good is a contract that locks me in to paying whatever charges you feel like throwing on their, stipulates early cancellation fees without defining what they are, and doesn't define what you'll be providing me?
Who in their right minds at Rogers thinks this is reasonable? |
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Reviews:
·Rogers Hi-Speed
1 edit | reply to RogersNick
said by RogersNick:Hi everyone,
Nicolas from Rogers here.
As we continue to invest in faster and better networks, greater accessibility, more content and new features our costs are indeed rising, even though Rogers will absorb much of these costs.
We’ve recently added 38 new TV channels and 36% more content to On Demand. We’re continuing to roll out the brand new Advanced Search function. We have also developed our Remote TV Manager App for smartphones, allowing customers to set and manage their PVRs while on the go.
That you promptly sliced, diced into different packages and made available at the low low rate of $6.95 for 6 channels, 5 of which are pure garbage to watch the one that MIGHT contain some good on it. Moved channels that I was receiving around once more to "justify the shifting" and charged more again as now, the channel I had been receiving is now on ANOTHER "package" that is offered.
said by RogersNick 
We’ve added SpeedBoost to all of our High Speed Internet packages. We’ve also increased monthly usage allowances and increased the posted download speeds on many of our packages.
These are a few of the enhancements we’ve made over the last year.
@RogersNicolas
Speedboost? Oh you mean that 5 seconds of speed that should be avalable 24/7? The one you kindly told us about /3/ years ago and promptly RAISED our prices back then and every year after that? Please save your drivel Nicholas, while I admire your attempt to defence the increase, Rogers increases its prices if they need to change their undergarments, It's getting so bad that they are cutting back on kleenex made of gold in their offices of the president! |
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 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
·Rogers Hi-Speed
 ·Rogers Portable ..
 ·magicjack.com
| reply to RogersNick
Nick, can you at least tell the minority here (because not all Rogers customers come to this site) the best way to get a discount off of the raping we get from Rogers every month?
38 new TV channels. All useless. No good to me. So instead of managing to see Oprah on 45 channels, I can now see her on 75? I can now see news in 30 new languages? I don't have a PVR, what good is an App for that for me?
As for the network, it ain't fast where I live. It's at the same speed it's always been. The speed boost, when available, works only for the first 10MB, what good is that if I am downloading a movie from iTunes? It saves me what? 3 seconds?
Rogers needs to do better. Change the caps. 60 GB for me barely cuts it. And I am paying enough for that already. Dammit. Change.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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Reviews:
·voip.ms
| said by J E F F:Nick, can you at least tell the minority here (because not all Rogers customers come to this site) the best way to get a discount off of the raping we get from Rogers every month?
38 new TV channels. All useless. No good to me. So instead of managing to see Oprah on 45 channels, I can now see her on 75? I can now see news in 30 new languages? I don't have a PVR, what good is an App for that for me?
Here's the trick regarding the cable TV issue that I discovered today and its so simple that I was floored that I never tried this before, now bear in mind I was not on any contract or promotion with Rogers at this point and paying full pop (about $117 / month all in)
Simply call in and ask to cancel, I ended up speaking to a pleasant CSR and explained that I wanted to cancel because for the TV that I watch (Sports) there are legal alternatives that I can pay for that are far cheaper,
Net result is my bill is now $62.79 taxes in (Rogers waving the fees on the HD PVR and a 30% discount on the cable package)
I can live with that.
NefCanuck |
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 HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12
·TekSavvy DSL
·TekSavvy Cable
| The 30% discount isn't that unheard of. I easily get it renewed every year when it's expiring.
Problem is, that now I have no recourse for further reductions, as I own all my boxes and dont pay any rental fees. They will not do more than 30% i've heard it from many sources. Thats as far as they're willing to bend even for longtime clients.
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GO LEAFS GO! |
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Reviews:
·voip.ms
| said by HiVolt:The 30% discount isn't that unheard of. I easily get it renewed every year when it's expiring.
Problem is, that now I have no recourse for further reductions, as I own all my boxes and dont pay any rental fees. They will not do more than 30% i've heard it from many sources. Thats as far as they're willing to bend even for longtime clients.
Ah, y'see I'd never seen such a deep discount from anyone before so I was kinda taken aback (and it just shows me how much they were fleecing me before this  )
NefCanuck |
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HiVoltPremium
join:2000-12-28
Toronto, ON
kudos:12 | And believe you me, they still make handsome profits even with the 30% cut.
So yeah. It sucks to live here.
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GO LEAFS GO! |
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 TOPDAWGPremium
join:2005-04-27
Midland, ON | reply to HiVolt
said by HiVolt:The 30% discount isn't that unheard of. I easily get it renewed every year when it's expiring.
Problem is, that now I have no recourse for further reductions, as I own all my boxes and dont pay any rental fees. They will not do more than 30% i've heard it from many sources. Thats as far as they're willing to bend even for longtime clients.
I called like two months ago and unless it changed rogers will only do %15 off cable now. I canceled become of it. |
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