Selected ISP Support > Windstream > [Troubles] Xbox Live SUPER LAGGY

[Troubles] Xbox Live SUPER LAGGY

Please send me a PM with your home phone number or post in »Windstream Direct so that I can take a look at your account.

Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com

reply to Wraith512
OKAY 4 days later(going on 5), I have called over 20 times and still no fix..... Personally I am not liking this company because, it should be a simple fix. I am told its Xbox's problem so I call them they turn around run troubleshooting things and then blame it on Windstream its a back and forth battle of hell. I am sorry this may sound really screwed up, but personally this is complete bull. Its even more frustrating when the people I talk to pretty much refuse to let me talk to a supervisor, and make me do things I have done 50x over again.

reply to Wraith512

Re: [Troubles] Xbox Live SUPER LAGGY

Really, that is not fair especially when they say they are better than other companies and there services can hold Xbox live. This is absolutely bull.

reply to Wraith512
This is what I am getting now

reply to Wraith512
I have noticed that my 12Meg WS service yields 3-4Meg between about 7pm and 2am- When everyone gets home and starts saturating a network that Windstream cannot seems to properly scale the capacity to support peak-use hours.

A call to tech support yielded a Tier 2 support ticket opened on 1/7/12 for what was described as "high utilization on an ATM port". I am assuming that this means that there is an over-subscription/saturation issue. This issue was worse from April to September of 2011, when WS supposedly added additional capacity in my area. I waited patiently for 7 months. However, it did not take it long before the service started to experience performance issues once again.

I opted to have Time Warner Wideband 50/5 meg service installed in September, 2011. It does not matter when I test the Wideband service- It is consistently 51+meg down and 5+ meg up.

It is funny how DSL touted the fact that their service provided a dedicated connection to the DSLAM while cable modem service nodes were "shared with your neighbors".

I spoke with the South Carolina Office of Regulatory Staff (ORS), which handles consumer complaints against utility and telecommunications providers in SC. I will wait one more week before I file a formal complaint.

I would encourage everyone with ongoing and unresolved problems to research the governing agency for utility companies in your state and determine how to file a complaint.

I know that here in SC, these issues are taken seriously by the ORS. If they are unable to mediate the issue satisfactorily, then you can escalate your complaint to the Public Service Commission for a full hearing. For South Carolina customers, you can visit the Office of Regulatory Staff at »www.regulatorystaff.sc.gov

Hmmm sounds interesting thanks for that information shealyse. I live in Oklahoma so I will check that out. That's 5 months!!!! Personally it should be illegal for them to over-subscribe/saturate a line. I find even more of a pain mostly because I know of people in the same town that are running off 1.5mbps, and are perfectly fine. On top of the fact of how many calls I have given them, I seriously have called at least 30x and nothing has been done. Also I two find that funny how DSL proclaims they provide a dedicated connection to the DSLAM whereas the cable modem doesn't.

Welcome to the wonderful world of windstream. I have been dealing with this problem in some shape or form since around 7/24/2010. Open a repair ticket here: »Windstream Direct. Document, document, document every issue! Then there is proof that you are reporting problems and there response to you is being recorded.
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Definition of T.A.S: Technology Acquisition Syndrome

That is what I am doing. I just think it sucks that a company does this and the only way, most of the time nowadays, to get something accomplished the way they are supposed to be is to settle things in a court. I suppose if things get that far than they will.

Dude!

Your sorry speed was logged on the 18th? That's when my connection went to Hell, again. I live on the North side of town.

I need to update my review and call billing.

reply to Wraith512
Let it play out and see about the others. I'm pissed because I can't stream. If I still gamed, I would be super pissed.

I bought my husband a PS3 and he games on our Verizon line at 1.5 Mbps and 10G. He also watches Netflix. I used to play EQ.

My movies are laggy and if I played games, I would be really angry.

Our Verizon caps us, takes 3 minutes to download a movie and we have the cap.

We couldn't even watch a movie the other night. Our internet connection was running at 1.5 Kbps. I'm paying for 12Mbps.

Same for me, I have an extreme hard time of playing at all, and I am paying for the 12mb. So I don't know what to say, I have called to many times to count by now, yet no one will give me any info, aside from me being told our area is just completely over saturated.... I also have experienced complete loss of internet yesterday.

reply to truckm6523
Here is some updated ones!!! How is this remotely close to 12mbs!!!????

OMG OMG OMG!!!!!!!!!!!!!!!!!!! My internet is beyond bloody slow this is absolutely pissing me off what the hell is going on.... It is 2:00 in the morning!!!! I cannot load a page without waiting 20 minutes for it to load. I swear I owe an hour just loading this website alone. Speed test will not load at all it keeps timing out. I want answers!!!!!

Finally got a test!!!!

NEVER MIND screw that test

Once again new Update this is one of the worst I have ever seen OMG rally this is ridiculous!!!!!!!!!!!

reply to Wraith512
New Update I absolutely cannot believe this!!! I do not think there is hope. Every time I call to get something done I am told a tech will come out. I think the tech has came to my resident more times than someone who has been with them for years.