Please help! I have been a Virgin Mobile (VM) customer since June 2011. When I bought my LG Optimus V I was able to pay my monthly charge until September using my VISA credit card. Then something happened and VM decided there was a problem with this credit card even though my bank confirmed to me(and VM) that all the information is correct including my billing address. I use this card all the time with other vendors without a problem. Each month I have a conversation with VM Customer Service when I try to pay the monthly charge. The VISA credit card is rejected each time and they tell me it is my problem. They have elevated it to VM Financial Dept. several times but I have never heard back from anyone at VM - EVER! I would like to speak with someone of authority but the efforts by VM to resolve my issue are so bureaucratic and convoluted I am ready to throw in the towel and tell them I no longer want anything to do with their company. The VM Customer Service, in my case, is the worst I have ever encountered. Is anybody listening? I would love to send an email to the head of VM. Can anyone provide a name and email address? Thanks.