donl
join:2010-04-23
Brampton, ON | reply to Xsympatico
Re: DSL Upgrade warning / advisory I called 310-surf and select the cancel option. When asked why, quoted TSI 25/7 price and they said they will beat it. |
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Reviews:
 ·TekSavvy DSL
| reply to TSI Martin
No i think Just being in Oshawa which is Durham region maybe they have techs for this side of to and the ones for Burlington etc.. are out of the Mississauga BTS office
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Every time Someone leaves Sympatico an Angel gets its wings.
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Jinzo
join:2011-06-14
Burlington, ON | Well I am just sitting in my house waiting for the Tech to show. I even put a sign on my door to knock. If he doesn't get a responce to call my number.
The tech still has 6 hours to show. So hopefully I will actually be surprised on my 4th booked tech visit. |
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Jinzo
join:2011-06-14
Burlington, ON | What a surprise. Waited all day today and nobody showed up or even called.
This is the 4th failed visit. I am very very disappointed with Teksavvy on this. How hard is it to get somebody to come out and install this device. This epic failure really needs to get investigated and fixed.
I even left a sign on my door, to avoid any confusion. |
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| reply to aks_canada
said by aks_canada:If anyone is following and wants an update...
I still hadn't had anyone from Teksavvy ever calling me, so I decided to try the Direct Forum.
I explained the situation, and had this reply from TSI Chad... "I've advised one of our senior order processing reps of this, Stacy, and she assured me she will be personally checking your order periodically today and calling you with any solid response we get from Bell."
I then replied to Chad with the request to have ONE person designated to handle my case from now on, because I was tired of repeatedly having to explain to multiple Teksavvy Reps the whole situation every time something goes wrong.
Chad didn't even bother replying.
He passed this on to TSI Phil who wrote me a condescending message saying that everyone at Teksavvy I had spoken to had done "exactly what they've promised, as well as given you the correct information we had at the time."
Phil did however tell me the time for my next appointment. Wonderful. But I did not need his smarmy reply.
Case in point, this "Stacy" person who was supposed to contact me as soon as they heard from Bell still hasn't called me.
Would it kill Teksavvy to have someone actually come through with their promise to phone me with an update?
What you describe (and seeing other stories just like it, and direct smarmy replies also in this forum) is ridiculous, and made me decide to go on a contract with telus instead of giving one dime to this company. "Everyone did exactly what they were supposed to" including mistakes, serial missed callbacks, and incorrect information. Wow! They all must get performance bonuses every month since from what I can see, ALL their techs are "doing exactly what they are supposed to" including being smarmy into the bargain. |
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| reply to aks_canada
Bell was a no show for me today on my 16mbit upgrade. I'm still syncing at 5mbit but who knows how long that will last. Guess I'll have to make some calls tonight. |
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 TSI MartinEscalations - Social MediaPremium
join:2006-02-23
Chatham, ON
kudos:11 | You can also post in the » TekSavvy Direct forum. |
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