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Voofie
Premium Member
join:2012-02-02
Hedgesville, WV

Voofie to markon101

Premium Member

to markon101

Re: Frontier slow connection in the evening hours 7-11PM WV

Having the same issues and getting worse also. When I called Customer Service yesterday the lady tried to get me to sign onto a 2 year contract to get a few dollars discount oveer what I'm paying now for 3.5 service.
markon101
join:2012-01-14

markon101

Member

Worse yet again.

DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

I'm getting about half of the 3.5Mb I'm signed on for right now, sucks.
Majestica
join:2009-01-26
Hedgesville, WV

Majestica to Hank

Member

to Hank
Shoot, if that is the case, where the heck are the improvements
Majestica

Majestica

Member

Click for full size
Absolutely Pathetic!!
markon101
join:2012-01-14

markon101

Member

I'm still unable to ever watch Youtube videos reliably now.


DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

Still nothing new here, shows I'm on my 3Mb package again but terrible speeds.... but....

I might be moving!!!!!!!!!!!
AnonTech7
join:2012-02-15
Wellsville, NY

1 edit

AnonTech7 to markon101

Member

to markon101
Alright Gentlemen, I am going to try and explain the procedure that will give you the best results to get something done, pertaining to slow speeds.

1. Wire your computer directly into your modem.

2. Open your web browser and go to »speedtest.frontier.com run your speed test and leave this window open with the results.

3. Open your command prompt and type in the command "ping -n 100 -l 1000 yahoo.com". This will ping yahoo.com 100 times with a 1000 byte packet to test. In this box there will be some statistics, you will write down the packet loss % and also the average ping.

4. Call frontier tech support at 1-800-921-8101 Option 2, give the tech your telephone number to your DSL and then explain that you are having slow speeds. Tell them you did a speed test from there website and give them the speed and then tell them of the ping test you also ran and give them that information. The tech should take this information and compare it to your speed that they see in there system. If there is a speed issue the tech will open a ticket and send a technician out to address the issue. Before hanging up with the technical support rep, ask him for the provision speed and available speed listed on your account and write down these numbers. Also ask the for your ticket number and commit time.

5. Wait for the technician to come out and fix your problem. You can call the same technical support number above to check the status of your repair ticket.

6. After the ticket has been completed test your speeds, if they are still slow repeat the steps 1-5. Explain to the technical support rep that this is a repeat ticket and the problem wasn't fixed the first time. Ask then that they escalate this issue up and send to a "Code Blue" mailbox. Also request that you want a local repair supervisor callback and give the technical support rep your available times within the next 24-48 hours. Procedure states the tech should escalate this.

7. If your speeds still aren't fixed repeat steps 1-6 and contact customer service for a credit on your bill at 1-800-921-8101. By being constantly escalated/code blued up every few days usually makes a splash in someone's lap to the point where it will get fixed.

This is the best advice I can give you and hopefully it does help some of you with your slow speeds.

P.S. Please be nice to the technical support rep, I can't say all but most are trying to help you. You also will get farther with the tech if you are calm and respectful to them, just remember the golden rule.
DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

My uncle lives right inside the Pocahontas county line when coming from Greenbrier county, on my iPhone I was getting 3Mb and watching Netflix with no issues, no telling what I could have gotten on his desktop.

He also got his bill cut down to $83 a month, yet I'm still on my 3.5 and can't watch crap lol.
markon101
join:2012-01-14

markon101 to AnonTech7

Member

to AnonTech7
Thank you AnonTech for the helpful information, I will have to give that I try.

Hank
Searching for a new Frontier
Premium Member
join:2002-05-21
Burlington, WV

Hank to Smith6612

Premium Member

to Smith6612
Smith6612 I agree and I have three times now posed that question to our regional manager. His first response was that he will have your local manager contact me. The next two times he has just ignored my request for information.
markon101
join:2012-01-14

markon101

Member

Same thing still, I'm going to call them again soon.

DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

Canceled my netflix because of it.

Thankfully I'm moving very soon.
markon101
join:2012-01-14

markon101

Member

For the first time in a long time I am getting my full speed at 2:40PM on a Saturday. (Hope this is a good sign of things to come)

DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

I honestly think I'm calling tomorrow and telling them to shove this shit up there asses.
markon101
join:2012-01-14

markon101

Member

That is what I want to tell them, It's bad enough that they charge so much for so little anyway, but when they can't even reliably provide their marketed speeds.........
DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

We are moving anyway so it's going to happen sooner or later.
DJ24966

DJ24966

Member




downright sad...
markon101
join:2012-01-14

markon101

Member

Life in the fast lane.. /sarcasm (And this is one of the better results that I've gotten tonight)



And here is one that goes all the way across the country..

DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

Ya know the sad thing though, here is my speedtest to LA...




Yet, here I'm downloading a video from YouTube and getting decent speeds, what gives?



Smith6612
MVM
join:2008-02-01
North Tonawanda, NY

Smith6612

MVM

Traceroute the YouTube server and see if it differs any to sites that are slow within Frontier's network. As far as I know, LA also has two different servers, one of which is ran by a DSLReports member.
DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

Okay, here is the tracert.

The great thing is, I can never stream from YouTube but the downloads always work fine. :huh:

Tracing route to o-o.preferred.ord08s01.v14.lscache8.c.youtube.com [173.194.55.2
0]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  192.168.254.254
  2     *        *        *     Request timed out.
  3    57 ms    56 ms    57 ms  184.12.20.1
  4     *        *        *     Request timed out.
  5    57 ms    64 ms    56 ms  ge--5-1-0---0.car02.chcg.il.frontiernet.net [74.
40.5.89]
  6    55 ms    65 ms    77 ms  xe--0-3-0---0.cor01.chcg.il.frontiernet.net [74.
40.5.33]
  7    55 ms    61 ms    59 ms  ae0---0.cbr01.chcg.il.frontiernet.net [74.40.4.1
38]
  8    76 ms    57 ms    62 ms  72.14.214.187
  9    59 ms    70 ms    60 ms  72.14.234.25
 10    57 ms    56 ms    60 ms  173.194.55.20
 
Trace complete.
 
DJ24966

DJ24966

Member

and a few speedtest results.











storm41
join:2012-02-19
Wellsboro, PA

storm41 to markon101

Member

to markon101
Evening Hours - Weekends - All The TIME. We just got talked into the second connect on our second line because we have one kid in Cyber School and could not afford the frequent (every other month) outages with no back up. At the same time we upgraded to 3M service as it is now available to residential customers in our area. For the first day we had 2.6 / 500 since then we've been running mostly around .9 / 200 and the highest has been 1.9 / 400. And the Frontier customer service guy had the nerve to ask me if "the only reason you are putting in a service ticket is because you are running slow? You really want me to generate this repair ticket over that?" Well yeah or I wouldn't be calling.... Frontier is a joke! Thankfully we finally have some competition coming to our area Good Bye and Good Riddance. I hope you all with Frontier have similar luck in the near future as I don't think they are fit to run phone lines much less Hi-Speed networking. Too much congestion, not enough bandwidth and poor customer service.

»www.speedtest.net/result ··· 8295.png

AND THAT IS A GOOD TEST FOR OUR PLACE ATM!!!

Hank
Searching for a new Frontier
Premium Member
join:2002-05-21
Burlington, WV

Hank

Premium Member

I wish we had some competition in our area. Unfortunately Frontier is the only game in town.
DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member


DJ24966

DJ24966

Member

I heard the greatest ad coming home just now. I caught it in the middle and only heard the end, but it was great.

It was a family talking about how things are so slow living on "the Frontier", they go on about streaming videos and all this other stuff, and then they let you know they switched to Suddenlink lol.

It was great, I heard it on 103.1 WRON for those that can pick that up, it's worth a listen if they run it again.
staregazer
join:2006-12-15

staregazer to markon101

Member

to markon101
I've been seeing that Suddenlink commercial on tv. They have a video of an old wagon and it looks like they are back in the old days "on the frontier" saying the same thing the radio ad you mentioned is saying. It was funny.
Majestica
join:2009-01-26
Hedgesville, WV

Majestica

Member

I so wish I could get something else. My speed is still not even up to par. I can't even watch a 40 second clip on youtube at the moment. I have been having really bad speed issues for months. Every time I call, I get a different answer. The last I have been told was my ticket (common cause ticket) was supposed to be resolved in January, but its still open. Hopefully by April they said. Well, wow. Billing also gives me a hard time when I call for credit. What a crappy company.
DJ24966
join:2005-12-07
Renick, WV

DJ24966

Member

Mine has been decent for about a week, however I still have not seen my promised 'upgrades'