[Rant] Mediacom Internet Promotion offer not honored
I had the most surreal experience with Mediacom today.
In early November 2011, I received a mailer from Mediacom for Internet at $19.95/month for 12 months (standard price after that - 2 yr contract). In addition, unlimited phone could be added for another $9.95/month (it was NOT a bundled offer; internet and phone were seperate offers).
I signed up for internet and phone. I was not happy wiith the phone and disconnected it within the 30 days trial period. I assumed my internet rate will be 19.95 for 1 year. Not so. Mediacom charged me $34.95 this month.
I called and spoke to a customer service rep (Cindy) and was then transfered to a service rep in the loyalty department (Vinny). Here is where everything went downhill!
Vinny claimed that I had signed up for a bundled offer and therefore if I dropped the phone, I will pay a higer rate on internet. I told him about the promotional offer that I signed up under and that the internet rate was seperate from the phone. He did not believe me. He implied that I was lying about the offer. Unfortunately, I do not have the mailer with me but I remember that this offer was all over the place during Thanksgiving time (2011). It is one thing to ask the customer to provide details of the offer - it is totally unacceptable to imply that the customer is lying!! I am totally frustrated with the behavior of this person.
Does anyone else remember the offer for $19.95 for just the internet plus $9.95 for te phone line from Mediacom during the first week of Novemebr 2011? I would like to prove that I am not a liar! Mediacom cannot be trusted
MediacomChad Mediacom Social Media Relations Team Premium,VIP join:2010-01-20 Gulf Breeze, FL kudos:57
I do apologize for the problems and confusion with the bill. I would like to take a look at your account and get this issue straightened out. Can you IM me your phone number or account number? I can also be reached at socialmediateam@mediacomcc.com.
