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Reddwing

join:2003-09-27
Half Moon Bay, CA

Problem viewing caller id on comcast digital cable tv

Hi, this feature used to work on my comcast cable tv and now it does not. I have the triple play, went to the interactive tv menu and verified it was on and also changed the snooze below to thirty minutes. Any ideas on what else I should do to get this feature working again? thanks


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
Call 1-800-COMCAST or post in the direct forum to check your account coding.
--
Ex-Tech at the Beach.
I speak for myself, not my former employer.

rendrenner

join:2005-09-03
Grandville, MI
reply to Reddwing
have you switched boxes recently? There are some DCT's that do not work with the service


mikedz4

join:2003-04-14
Weirton, WV
reply to Reddwing
had same problem. Took them 3 weeks and had to be escalated to the corporate office for them to find the problem and fix it.

ComcastTech

join:2008-05-31
reply to Reddwing
yea those rate codes can be tricky


mikedz4

join:2003-04-14
Weirton, WV
Why would it take three weeks and corporate to get it fixed?


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
The only way to answer that would be to show you the thousands of rate codes that could possibly be added to an account to make things work correctly. Given some markets work differently, the CAE doesn't always know which is which.

CableData is a rude mistress.
--
Ex-Tech at the Beach.
I speak for myself, not my former employer.

ComcastTech

join:2008-05-31
reply to Reddwing
What he said.