| [Speed] About Ready To Cancel Service - White Oak, TX I have been very patient with Suddenlink for quite sometime. I do my college homework and play games on my computer and XBox, and my wife plays her Facebook games. Our service was working superbly until about 2 months ago, where it dropped to half of what we're paying for (20/2 DOCSIS 3 package) and the techs can't figure it out! No problems with the node here in town according to them, and I had the lead tech for the office out here this morning, who in the end suggested I replace my cable modem (I have a Motorola SBG6580) after they couldn't reprovision my old modem. An hour later and $160 poorer, I get home, replace the modem and have my internet access restored.
This is the result:
This is beyond unacceptable. I will be calling next week to cancel my service unless this gets fixed and I get some type of credit for an issue clearly out of my hands.
Also, here are my signal levels:
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| since I can't edit the original post due to not being a registered user, I'm posting that I'm upgrading for 30 days to the 50/3 package to see if it'll fix the problem. Past that, I don't know. |
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Reviews:
 ·Time Warner Cable
| reply to ImperiumMike
Hey can you post a screenshot of the entire signal info including the correctables and uncorrectables they are very important as if you are getting a ton errors it should show up there.
here is my signals for an example of what I am talking about |
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| I don't see that in my connection settings for my modem, is there any way I can enable it to be viewed??? |
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| reply to ImperiumMike
I would def make sure you are provisioned properly. I see only 2 bonded channels, there should be 4. Correct me if I am wrong here.. |
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Reviews:
·Time Warner Cable
| reply to ImperiumMike
said by ImperiumMike :I don't see that in my connection settings for my modem, is there any way I can enable it to be viewed???
those should be on the connection page on the screen you posted unless suddenlink has a funky firmware on it if you do have a SBG6580 it looks like you chopped off those sections from the screen in what you posted. |
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| reply to ImperiumMike
Considering you have a 121ms latency from White Oak, TX to Dallas you should really be posting your traceroute to the actual speedtest server you're testing to (not just the main speedtest.net site). |
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| here's the tracert from the server I was using for speedtest:
and apparently, the firmware that Suddenlink pushed to the modem does not show that. That original levels image is what I saw when I logged into the modem. |
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1 edit | reply to ImperiumMike
Were you seeing the high latency within the speedtest when you ran that trace-route? That trace is pretty clean and with low latency. |
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| that speedtest was ran later in the day after I had exchanged the modem and upgraded to the 50/3 plan. I have a concern though it may be a routing issue, but I can't be 100% sure due to my limited background in networking (I do hold a A+ certification though). |
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| reply to ImperiumMike
Intermittent latency is usually congestion related not a routing problem. If the high latency was 24/7 then I would say it's a routing problem (i.e. taking a longer path).
Run and post a trace-route when you're having the high latency on the speedtest and we'll be able to see where the latency is starting in the trace.
Also, to make it easier, you might download PingPlotter and let it run. It will not only run a constant trace-route, but it will graph your latency and packet-loss. |
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