Some Incoming Calls Going to Another Person
For many months now when a person tries to call us who is also on VOIP from another provider, they get routed to some poor person with a different phone number. Have called Vonage several times and each time I am told they will call me back in 24 hours. Each time I call the previous ticket has disappeared... Tonight was the final straw when someone called me to ask why I had called them. I had not and now someone else is making outgoing calls with my caller-id. Called Vonage and got the same wait 24 hours speech.
From my first call months ago I learned that Vonage, Ooma and others share the same high level provider and that is where the routing issue is. Was assured that since they have a good relationship with this company, the lookup error would be fixed quickly. Oh well.
The problem appears to be from the fact that I ported the number away from Ooma and since Ooma and Vonage share the same provider for that number/service, that is why I have this problem since Ooma screwed up... When I transfered away from Ooma, they went ahead and marked the number available and instead of removing it, they assigned it to a new subscriber a month later. Found out because the guy kept calling me nearly everyday asking why I have his number and he was not receiving calls. Took many phone calls to Ooma to fix that and I had thought it had gone away.
Calls from cellphones and regular land lines come through just fine and I would have never known there was a problem again until a friend of mine with Voice Pulse said he can never reach us and gets some angry guy. A different one from the orig Ooma guy.
Anyway, any suggestions on what I can do since Vonage has dropped the ball. I have been with them from almost day one and our other numbers with them work just fine. I thought about asking for a new number, but I would hate to have that make things even worse.
said by craigsk:The people who are trying unsuccessfully to call you are the ones who need to take action.
For many months now when a person tries to call us who is also on VOIP from another provider, they get routed to some poor person with a different phone number.
If your friend Victor on VoicePulse can't reach you, then HE has to complain to VoicePulse. He's their customer, you are not.
If your friend Olivia on Ooma can't reach you, then SHE has to complain to Ooma.
That is the only way these things get fixed.
Relatively few people read this Vonage forum compared to the main VoIP forum.
»VOIP Tech Chat
Because this problem does involve multiple VoIP companies, you may want to post there....although to be frank, you will hear the same answer. It's a bummer of a problem.
You should look up your number here and see who the current CLEC is:
Thanks for the response. Unfortunately the individuals have no interest in calling their providers and just complain that they can not reach me on my main home line. Fortunately they are people who I can ultimately take or leave and who could call on any of my other numbers if they wanted to. I just wonder how many are not getting through as my incoming call volume has decreased over the past months.
The person receiving all the calls is no help either and speaks only poor broken English.
I am concerned that people are now receiving calls with my callerid and that troubles me more than a few people not getting through.
Here is the lookup info:
Current Telephone Company:
Paetec Communications Inc.
Original Telephone Company:
Xo Maryland Llc
Original Telephone Company Type:
Competitive Local Exchange Carrier (CLEC)
Estimated Postal Code:
Equipment Location Code:
Patec of course is a big CLEC, as is XO.
You had thought that the number stayed with the same CLEC when you ported from Ooma to Vonage, but perhaps it did not? Unfortunately that adds to the confusion.
There may be a Paetec office in Frederick, I suppose it would not hurt to call them....
33 E Patrick St
Frederick, MD 21701
And if you can't get any help from Vonage that would be grounds for an FCC complaint, which you can do online.