 ModusI hate smartassery on forumsPremium
join:2005-05-02
us | remote desktop type support What do you guys use for remote desktop type support?
we were using vnc but it does work on windows 7 which i am deploying now
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 lihtAcryllicht
join:2000-07-11
Paradise Valley, AZ
 ·Cox HSI
| I usually create a logmein account under a customers email and add all the PC's in their company to the account (if its only a few...like 3 or 4).
Or I throw links to join.me on their desktop and have them click and run it. Works fine (though slow on older PC's)
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werd |
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DiskDriveGoin' In CirclesPremium
join:2004-11-03
Farmington, MI | reply to Modus
We used to use Radmin, but when our Desktop folks started deploying Windows 7, they opted to switch over to TeamViewer, in part because it also supported the Macs that were starting to proliferate in some circles of our organization. By that time, Radmin had changed their licensing model since we initially bought it, thus not working out as well for us as it had originally. |
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ModusI hate smartassery on forumsPremium
join:2005-05-02
us Reviews:
 ·Verizon FiOS
| I have been installing teamviewer and recording the id in our sharepoint site, im using it cause we bought it some time ago & never used it. Since you are using it too do you think it will work as a long term solution?
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 boognishPremium
join:2001-09-26
Baton Rouge, LA
kudos:6 | reply to Modus
VNC does work under windows 7. |
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DiskDriveGoin' In CirclesPremium
join:2004-11-03
Farmington, MI | reply to Modus
It's mostly the desktop support gang that is using TeamViewer in order to support the user community in our company (I'm on the enterprise infrastructure side). When they bought the licenses, TV5 was the current version. I think the latest version may be 7, but each major version upgrade came at a cost, I believe. Between that possibility and the hassle of deploying upgrades across the board right now, they may have held off on upgrades.
It does seem like the Desktop teams are fairly satisfied with the product as they're using it. The don't record the individual ID's, but are supposed to locate machines on the network via DNS names or IP's if they're able to. They've purchase a specific number of "channels" to allow connections to hosts via the TV ID number, but there is a fixed limit to the number of concurrent sessions done that way based on how many channels were bought. I believe that connections by DNS or IP can go direct between machines, where ones using the TV ID go through some sort of hosted broker. When they need to go that route, they'll just ask the user for the 9 digit number that gets displayed when they hover over the TV icon in the system tray. |
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 NightfallMy Goal Is To Deny YoursPremium,MVM
join:2001-08-03
Grand Rapids, MI | reply to Modus
We use VNC here and it works great. We even purchased the VNC Enterprise with the deployment tool. Works great on Windows XP and 7.
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My domain - Nightfall.net |
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amungusPremium
join:2004-11-26
America | reply to Modus
Recently started using Crossloop
Nice that it's free for business use. |
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ModusI hate smartassery on forumsPremium
join:2005-05-02
us | crossloop reminds me of logmein.. |
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ModusI hate smartassery on forumsPremium
join:2005-05-02
us | reply to Nightfall
I might need to revisit the vnc issue i there was some sort of show stopper with it which caused me to look else where....
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mikefxu
join:2004-10-05
Titusville, FL | reply to liht
said by liht:I usually create a logmein account under a customers email and add all the PC's in their company to the account (if its only a few...like 3 or 4).
Or I throw links to join.me on their desktop and have them click and run it. Works fine (though slow on older PC's)
I use LogMeIn Free for my remote computers and also Join.me Free (a LogMeIn product) for disposable remote access and presentation sharing.
Have use differing forms of VNC in the past but LogMeIn works so well especially over statellite Internet connections, I have never looked back or for other options.
said by amungus:Recently started using Crossloop
Nice that it's free for business use.
LogMeIn Free is also free for business usage. »community.logmein.com/t5/Free/LM···-p/41320 |
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 PaulgDisplaced YooperPremium
join:2004-03-15
Neenah, WI
kudos:1 | reply to Modus
UAC kills VNC anytime it pops up. |
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| reply to Modus
»www.teamviewer.com |
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jp10558Premium
join:2005-06-24
Willseyville, NY | reply to Modus
We use LogMeIn free extensively, but internally we bought LogMeIn's Remotely Anywhere (no subscription fees, but license + maintenance, and doesn't need the Internet working to work within out LAN)... Works quite well.
LogMeIn free is great for offsite.
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ModusI hate smartassery on forumsPremium
join:2005-05-02
us Reviews:
·Verizon FiOS
| reply to Paulg
said by Paulg:UAC kills VNC anytime it pops up.
I control the UAC via group policy but i did manage to the vnc working i needed to unregister the Service-Mode server. No i need to update my windows 7 image i get rid of that teamviewer, it was ok but just doesnt flow to well...
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| reply to Modus
join.me for some quick and dirty stuff. very very handy when in a pinch.
for the LAN/WAN (off site offices connected via VPN...still LAN, technically, but you guys know what i mean) we use VNC enterprise.
edit- i use VNC when not connected with a VPN tunnel, but it requires opening ports. i also use logmein free for a few laptops that are in the field and are not always connected to the VPN. |
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| reply to Modus
I use the LogMeIn free client on the actual PCs, but I have paid subscriptions for Ignition and Central. Both are a 1 license per account annual subscription. I also have the Ignition client on my phone and tablet. (think it was a one time $29 fee)
As far as a functional standpoint, the logmein free client does everything I need. I pay for the upgrade products for the added conveniences, and to support the company. Being able to group the computers by client/office is almost worth the full price of Central for me.
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mikefxu
join:2004-10-05
Titusville, FL | said by Camelot One:Being able to group the computers by client/office is almost worth the full price of Central for me. I use a naming convention to do that with Free version.
Project number
CPU number
User name
Example: P999 CPU 1 Jon Doe |
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jp10558Premium
join:2005-06-24
Willseyville, NY | Ehh, at our budgets, $300 a year is well worth it to support the company... |
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| reply to mikefxu
said by mikefxu:said by Camelot One:Being able to group the computers by client/office is almost worth the full price of Central for me. I use a naming convention to do that with Free version. Project number CPU number User name Example: P999 CPU 1 Jon Doe said by jp10558:Ehh, at our budgets, $300 a year is well worth it to support the company...
when i first started using log me in, the free version, they allowed you to group them. at some point, that stopped, for free users, so now my ignition (that i paid for) shows half the computers in my groups and the other half that i assigned a custom name to, that was described above.
i agree that for larger companies paying a few hundred for it a year is not a huge expense, but i wish they let me keep the feature since i was "grandfathered" into it. |
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