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Mystiky4

join:2006-03-15
New York, NY
reply to Mystiky4

Re: Actiontec MI424WR Router Revision I - bug/problem ?!

Wow! The problem is suddenly back. Same exact problems (and symptoms) as described in the initial message of this thread. Some pages load fast, while others don't load at all. Hitting refresh sometimes work, and sometimes doesn't.

The interesting thing is that since I am using OpenDNS's DNS address, when everything works, I would get the OpenDNS error for any bad webpage. well, now when the page doesn't load, I get the ole "Internet Explorer cannot display page" error.

Now, I have NOT rebooted the Actiontec this time around. Will wait to see in the morning to see if it by any chance the situation will "resolve" itself.

I looked at the Actiontec LOG FILE and found nothing strange.

So I had one week of NO problems whats so ever and now this. Uggh!

It will be interesting what happens in the AM.


Mystiky4

join:2006-03-15
New York, NY

1 edit

The problem did not fix itself overnight. Also, ran a parallel program to see if there were any disconnects, and there were not any.

But the loading of pages issues remained, so I have Verizon ship me a replacement.

Hopefully, it will fixed the problem.

EDIT: Just did manual OFF on the Actiontec and back ON and everything works like a charm without any reboots of the PC and/or WNDR4500.


Mystiky4

join:2006-03-15
New York, NY

Looks like an BETA update was just posted on Netgear website for the WNDR4500:

»support.netgear.com/app/answers/···id/19894

Descirption is:

Bug Fixes & Enhancements:
•[Fixed]: Guest network can’t access internet when client access main wifi network first.
•[Fixed]: can’t find DNS server.
•[Fixed]: when using fix ip, DHCP will send NAK and connection will drop and re-connect.
•[Enhancement]: improve the read/write speed for ReadyShare NTFS file system.

Wondering if this has anything to do with resolving my issue.

Going to wait to get my Actiontec swapped, before playing with this BETA firmware.



MrKal_El

join:2003-01-19
Franklin Square, NY
reply to Mystiky4

said by Mystiky4:

The problem did not fix itself overnight. Also, ran a parallel program to see if there were any disconnects, and there were not any.

But the loading of pages issues remained, so I have Verizon ship me a replacement.

Hopefully, it will fixed the problem.

EDIT: Just did manual OFF on the Actiontec and back ON and everything works like a charm without any reboots of the PC and/or WNDR4500.

Sorry if I missed it earlier in the thread....but have you tried connecting a laptop directly to the ONT? (Also trying another ethernet cord?)
--
Twitter: MrKal_El

Mystiky4

join:2006-03-15
New York, NY

Hi MrKal,

No. My laptop is very old while my hardwired PC never had any problems like this until 3 weeks ago, when I went the FIOS TV way. Remember, I had Intternet/Phone only via FIOS before.

As far as using a different cord, I am pretty sure that should not be the case. Remember, I don't loose any connections when the issue starts. Just webpages get or don't get loaded. If it was an Windows / Internet Explorer issue, those should had been auto-fixed when the PC was cold-rebooted. But it just doesn't.

I just hope I have a flaky Rev. I and that it will be solved with a replaced one, which should be here today or on Monday.


Mystiky4

join:2006-03-15
New York, NY

The "replacement" router that was sent to me just arrived. They sent me a Rev F. So the technician is coming out on Monday with an a Rev. I.

What a waste of money (UPS overnight) and of everyone's time...

Will keep you posted.


Mystiky4

join:2006-03-15
New York, NY

While I am waiting for the new "Rev I" router from Verizon (sometime on Monday), I just wanted to report that I had the same issue happen again with the current one (4th occurance). And again, all I had to to do is turn off the Actiontec for 2 seconds, turn it back on and everything works like a charm!

Again, no reboot required on the PC, Netgear WNDR4500 router or even closing any IE windows thsat were having an problem loading pages.

Will keep you posted on any (I hope...) progress once the replacement is online.


Mystiky4

join:2006-03-15
New York, NY

1 edit

Update: Got my replacement Rev I. installed yesterday evening. So far so good, but we have to wait for up to a week to make sure it has made any difference.

For the record: I swapped the cables from my old Actiontec into the new one, called Verizon tech support, they released the DHCP, then I turned on the new Actiontec. Went into the setup of the Actiontec, made the same changes (killed WIFI, set the IP range, made one IP static) to what they were in my old one and then turned off the PC, WNDR4500, then the Actiontect. Waited 20 seconds and then started the Actiontec, then the WNDR4500 and finally the PC.


Mystiky4

join:2006-03-15
New York, NY
reply to Mystiky4

Well, my replacement Rev I lasted for the same 48 hours or so and then the same exact thing happened.

I have decided to flash my WNDR4500 with the BETA firmware as the next step of trying to solve my issue. It is : Version 1.0.0.103 - BETA

In the mentime, here is a copy of my Actiontec LOG file from the moment the replacement Rev I. was installed to the moment I had to turn it off/on manually to fix thing (at 9:44:05 on Feb 2). I don't see anything wrong anywhere.

I have redacted my IP address for privacy.

Dec 14 19:00:29 2007 System Log Failed GUI Authentication Failed Login for GUI access

Dec 14 19:00:03 2007 System Log WAN ETH WAN Ethernet Link Up

Dec 14 19:00:06 2007 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 30 21:12:33 2012 System Log LAN Coax LAN Coax Link Up

Jan 30 21:13:18 2012 System Log LAN Coax LAN Coax Link Rate

Jan 30 21:13:43 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.26, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 30 21:14:09 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 30 21:14:35 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 30 21:17:33 2012 System Log LAN Coax LAN Coax Link Rate

Jan 30 21:24:59 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 30 22:12:32 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 30 22:26:01 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 30 23:12:33 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 00:03:15 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.22, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 00:12:33 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 04:08:50 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.100, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 04:12:34 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 04:15:49 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.101, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 05:12:34 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 05:27:57 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.100, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 06:12:34 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 09:13:54 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.26, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 09:30:30 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 10:12:35 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 10:26:03 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 11:12:35 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 12:03:17 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.22, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 12:12:36 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 13:22:47 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.23, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 14:12:36 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 16:15:49 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.101, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 17:12:37 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 17:27:58 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.100, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 18:03:28 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.23, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 18:12:37 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 20:05:33 2012 System Log CWMP Periodic Inform initial 401 challenge

Jan 31 20:05:34 2012 System Log CWMP Periodic Inform challenge response with 200 OK from server

Jan 31 20:05:34 2012 System Log CWMP Periodic Inform 204 No Content

Jan 31 20:12:37 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 21:12:38 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 21:14:04 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.26, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 21:46:20 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 22:12:37 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 22:26:04 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Jan 31 23:12:38 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Jan 31 23:37:50 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.22, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 00:12:38 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 04:15:49 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.101, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 05:12:39 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 05:27:58 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.100, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 06:12:39 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 09:14:13 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.26, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 10:00:15 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 10:12:40 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 10:26:05 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 11:12:40 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 14:11:16 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 14:12:41 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 16:15:49 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.101, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 17:12:42 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 17:27:58 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.100, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 1 18:12:42 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 20:05:33 2012 System Log CWMP Periodic Inform initial 401 challenge

Feb 1 20:05:34 2012 System Log CWMP Periodic Inform challenge response with 200 OK from server

Feb 1 20:05:34 2012 System Log CWMP Periodic Inform 204 No Content

Feb 1 20:12:42 2012 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 1 20:52:51 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Dec 14 19:00:05 2007 System Log WAN ETH WAN Ethernet Link Up

Dec 14 19:00:06 2007 System Log WAN DHCP DHCP WAN connection IP:108.41.xxx.xxx,DNS:68.237.161.12 71.250.0.12 ,GTW:108.41.xxx.1,Subnet:255.255.255.0 (WAN Ethernet)

Feb 2 09:44:05 2012 System Log LAN Coax LAN Coax Link Up

Feb 2 09:44:50 2012 System Log LAN Coax LAN Coax Link Rate

Feb 2 09:44:53 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.26, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 2 09:45:15 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.21, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 2 09:46:03 2012 System Log LAN DHCP DHCP LAN Connection IP:192.168.1.20, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Ethernet)

Feb 2 09:49:05 2012 System Log LAN Coax LAN Coax Link Rate


Mystiky4

join:2006-03-15
New York, NY
reply to Mystiky4

One thing I can add is this: At NO TIME does my actual internet connection go down. I am running mIRC, and that program ping/pongs almost every second. If there is any drop in the connection, it is reported to me.

And guess, what, mIRC keeps (and some Java applets) keep working with no problems and without stopping while the pages stop loading.


claibourne

join:2011-07-04
Garland, TX

2 edits

Looks like you've tried most of the "obvious" stuff, including swapping out the Rev I.

Sounds like it's only happening from ONE, hardwired PC? (I didn't read the thread in detail, so if I missed something, apologies.) Silly question: Have you cleaned out the browser cache on that PC? Grasping at straws, but there's a slight chance it could be related.

Hard-code the OpenDNS server addresses on the Win 7 box and see if the problem persists. In this config, the client will completely bypass the Actiontec for DNS resolution.

As I recall from our previous conversation, the 4500 is in AP mode, so it's not doing any DNS resolution for your clients at all. I doubt the firmware update will make any difference.

My next step would be to make the 4500 primary, and turn the I into a MoCA bridge for the STB's. Let the 4500 handle DNS resolution and see what happens.

Beyond all that obvious stuff, you'd need to sniff packets to see what's actually going on.

EDIT -- One more thing to try. When you see this happen, open a command.com window on the PC and run nslookup. Enter the name of the site you're getting slow response on, e.g., "www.website.com." (and add the last period). If you get a quick response with the IP address(es), DNS resolution is most likely not the problem.


Mystiky4

join:2006-03-15
New York, NY

Claibourne, thanks for the great reply, as always!

I have one other step to take, which is to swap my WNDR4500 for another one, as I am on day 25 of my staples buy and I get 30 days to return it.

Another thing that I relazied I have not mentioned is that when my web pages stop loading normally, my iPhone (in wifi only mode) also stops working. Meaning, the wireless stops working also. This means that the wireless section of the WNDR4500 is also being effected.

I shall keep my vigil to see what the next 48 hours bring.


claibourne

join:2011-07-04
Garland, TX

So it's happening from both wired clients on the AT, and wireless clients on the 4500, at the same time; they all work, or they all don't?

So yeah, again, repeating the obvious.... Without inspecting the traffic, hard to say. DNS, routing problems, router hardware, ONT hardware, all could potentially be the issue. If it keeps happening even after replacing the router, I'd suggest re-opening the ticket with VZ. You may have to talk to several people, and go through the hardware-replacement cycle a few times, but if you're running in a supported config, with the VZ router as primary, you should eventually be able to get a resolution. I had a problem once with slow upload speeds, they replaced the router a couple of times, then someone looked at whatever logs can be looked at on my ONT, said there was an obvious problem with it (what, I don't know), they sent someone out to replace it, and the problem was solved. Polite persistence usually pays off.


Mystiky4

join:2006-03-15
New York, NY

>

Yes, exactly. Either all work or none. It's been 24 hours and all is honky-dore but usually the fireworks start at 48 hours.

By the way, my ONT is the Motorola ONT1000GJ2, which is inside in my basement. On the box its says FG Rev: 16.

Cheers!
Michael


Mystiky4

join:2006-03-15
New York, NY

I actually decided to do a "Reset to Default" on the WNDR4500, as I realized that although I updated the firmware, it is probably better to have done this reset. I re-built everything again from scratch, meaning:

1) Reset to factory defaults
2) Connect 4500 WAN to Actiontec LAN
4) The 4500 should sense its subnet is the same as the AT, and change to 10.0.0.x
5) Go through the initial 4500 setup. Tell it to configure the internet connection automatically. It should say it did that successfully, then give you an option to "go to the internet" or somesuch.
6) Click on that option, you should then get another Netgear page. For some reason I can't explain, this seems to be important to the whole process.
7) Disconnect the 4500 WAN from the Actiontec LAN.
8) Change the 4500 to "AP Mode." Leave the defaults in place, i.e., don't specify an IP, or netmask, or default route, and don't change the DNS settings.
9) Apply the change.
10) Wait about 30 seconds, turn off the 4500.
11) Connect a 4500 LAN port to an Actiontec LAN port.
12) Turn the 4500 back on.

I then manually (not restored from a saved .CFG file) re-entered all of the information.

Now, the wait begins. Although I turned off the WNDR4500 for this procedure, I never touched the Actiontect, which has now been running for 28 hours.


Mystiky4

join:2006-03-15
New York, NY
reply to Mystiky4

Right on schedule, 52 hours later, the problem re-appeared again.

Tommorow (Sunday), I shall replace my WNDR4500 with another WNDR4500.

Just dissapointing...



rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA
reply to Mystiky4

said by Mystiky4:

While I am waiting for the new "Rev I" router from Verizon (sometime on Monday), I just wanted to report that I had the same issue happen again with the current one (4th occurance). And again, all I had to to do is turn off the Actiontec for 2 seconds, turn it back on and everything works like a charm!

Again, no reboot required on the PC, Netgear WNDR4500 router or even closing any IE windows thsat were having an problem loading pages.

Will keep you posted on any (I hope...) progress once the replacement is online.

maybe I missed it at the top, are the ethernet wires from the house connected to the Actiontec ? or are they connected to the 4500?. I know you were asked to do without the 4500, but at the very least you should have all hardwires going straight to the Actiontec and see if the machines that are hardwired also freeze up.

it's starting to sound like this new router may have issues. it's a shame Verizon has never added a feature to reboot every 24 hours. it would solve so much

Mystiky4

join:2006-03-15
New York, NY

My connection from the ONT is both Ethernet and Coax.

The Ethernet one goes from the ONT to the WAN port of the Actiontec. The Ethernet from the WNDR4500 (from it's LAN port)is going into the LAN port of the Actiontec.

The Coax from the ONT goes into a 4-splitter, of which one part goes into the Coax of the Actiontec. The other 2 ends go into my two STB boxes, and the 4th end is capped.

Now, as far as the 24-hour reboot, I am not sure it's a good idea as some of us keep connections which should not go down (like applets for stock traders, mIRC, etc.). If there is a reboot, you would then need to restart all those applications and that would create a hassle.


Mystiky4

join:2006-03-15
New York, NY
reply to Mystiky4

Click for full size
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Image-4
Just installed the replacement WNDR4500. Please remember that I have already replaced the Actiontec Rev. I last week, so now it was WNDR4500's turn.

I flashed the WNDR4500 to the latest firmware and then redid the whole routine to turn the WNDR4500 into an "AP" (see above 10-step suggested a few msgs back). My previous WNDR4500 was assigned a Static IP of 192.168.1.26 by the Actiontect. Of course I forgot "clear it" before installing this replacement one, so my new WNDR4500 got the 192.168.1.24 assigned to it. I then went into the Actiontec and removed the 192.168.1.26 completely from the IP Address Distribution.

I then went to change the 192.168.1.24 to be the "Static". I then rebooted both the Actiontec and the WNDR4500 (also turned off the PC) and upon the full restart I have this strange situation where (see the Image-4 attached here) Actiontec clearely shows the IP address of the WNDR4500 to be selected as "Static", but as you can see (Image2 & Image-3), it is still being displayed as "DHCP" in My Network/ Connections.

In addition, when I go to "Network" in Windows 7 SP1, it doesn't show WNDR4500 under "Network Infrastructure" as it did with the original WNDR4500 (see Image-1). I know it displayed it there together with the Actiontect before as all I had to do is double-click on it and it would take me to the login screen for the WNDR4500.

Taking the two above situation into consideration, everything else seems to be working. Of course, we must now wait at least 48 hours to see if this swap made any difference.

Does anyone have any suggestions in the meantime how to fix this "Static" issue and also the non-display of the WNDR4500 in the "Network Infastructure"?



More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
kudos:31

This is a semantics issue. What you (and the Actiontec) are referring to as static is not really static. A true static IP address is set at the device and the router is not involved.
What you've done is create a "DHCP Reservation". Actiontec incorrectly refers to this as a static assignment.

With a DHCP reservation, the device (the WNDR4500) sends a DHCP request just as it normally would. The Actiontec responds with a DHCP response containing a preassigned IP address for that MAC address.
--
There are 10 kinds of people in the world; those who understand binary and those who don't.



rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA

1 edit
reply to Mystiky4

said by Mystiky4:

My connection from the ONT is both Ethernet and Coax.

The Ethernet one goes from the ONT to the WAN port of the Actiontec. The Ethernet from the WNDR4500 (from it's LAN port)is going into the LAN port of the Actiontec.

The Coax from the ONT goes into a 4-splitter, of which one part goes into the Coax of the Actiontec. The other 2 ends go into my two STB boxes, and the 4th end is capped.

Now, as far as the 24-hour reboot, I am not sure it's a good idea as some of us keep connections which should not go down (like applets for stock traders, mIRC, etc.). If there is a reboot, you would then need to restart all those applications and that would create a hassle.

you still did not say what router are the wired computers hooked up to?

are the ethernet WIRES from wired computers being hooked up to the 4500 or the Actiontec?

the reason I ask is IF the wired computers are hooked directly to the Actiontec then they are bypassing the 4500.
and as long as the Actiontec is the ONLY one dishing out internal addresses then this would tell you for sure if the problem is the Actiontec or not.

just to be fair I hardwire IP addresses on all my machines, this tends to remove "issues" from poor working routers

hope all the rambling makes sense

well not all I will tell you that I have 2 5 port gigabit switches (could not afford/see to pay 3 times more for a 16 port gig switch ) and once in a while they LOCK UP and act as if the router is locked up. I found this out the hard way after rebooting my router one day when the wife and sons called me at work. so now in my routine of things to do I also pull the wire on the GIG switches too.

Mystiky4

join:2006-03-15
New York, NY

2 edits

ONT > Actiontec (via Enternet / WAN port) > WNDR4500 (via Ethernet / LAN port) > PC (via Ethernet / LAN port).

That's it. There are no more hardwired connections to any other PC's. All other connections are WiFi, and when my issue starts, the PC and any other wifi devices have the same problem.

Just to cover all the other basis:

At no time do I have any problems with either of the two STB boxes connected via Coax.

Nothing else is connected into the Actiontec and the only other physical connections into the WNDR4500 are:

1) LAN Printer
2) Ethernet cable that goes from the WNDR4500 into the PC.

What has me going crazy is that this works for at least 48 hours guranteed, and then afterwards, that's where the problems starts maybe 50 or 55 hours into it.

I think hat we can rule out a "bad cable", as I cannot imagine it working for 2 days and then getting tired. Also, the same ONT worked perfectly, without any issues for 18 months while I had a Inetrnet/phone only service. Albeit, I I had a direct connection from the ONT to the WNDR3700. I gave up on it as it was giving me issues in AP only mode.

Someone also said something about "maybe NAT" ports get overloaded? But then I read elsewhere that the Rev. I doesm't have that problem...

gulp...


claibourne

join:2011-07-04
Garland, TX

So, to summarize what I understand at this point:

Every 48-55 hours, internet access for all devices stops, whether hardwired to the Rev I, or wireless via the 4500 in AP mode. Correct?

The last time it happened, did you try to run nslookup from one of the PC's, as I suggested previously? If so, did it work?

When you say the STB's work, are you watching "normal" TV? If so, that's what you'd expect, because it wouldn't be affected by internet problems. The next time it happens, try to bring up VOD, which does connect to VZ via the internet. If there's a problem with the router, or with something else in the internet path like the ONT, VOD won't work, either.

You could also try making the 4500 the primary router for a while. I guess it's possible that something you're running on one of the devices (even in the background) is filling up the NAT table on the Rev I; if this is the case you should see the problem much sooner because the 4500 NAT table is far smaller than the Actiontec. I'd run in this mode for a while, anyway, just to see what happens.

Also, someone else suggested that you run without the 4500 and use the Rev I wireless. It would be slower wireless, of course; but when trying to troubleshoot issues like this, you have to test and confirm or eliminate every potential cause of the problem. Get the 4500 completely out of the scenario and see if anything changes.

I would also re-open the ticket with Verizon and tell them what's going on. It may take a couple interactions and more troubleshooting steps you've already performed yourself, but they'll be able to look at things from the ONT and upstream that we mere mortals don't have access to.


Mystiky4

join:2006-03-15
New York, NY

**Every 48-55 hours, internet access for all devices stops, whether hardwired to the Rev I, or wireless via the 4500 in AP mode. Correct?**

Correct. And the symptoms are exactly the same. When I try to open any webpage, it sometimes loads, and sometimes doesn't. Then, if it does, some of the graphics don't get displayed or text location/fonts get messed-up. And what is crazy is that I am able to open ntyimes.com, and then when I decide to visit cnn.com, at the top (my adress bar) it shows that I am on cnn.com, but then I get "error, page not found" error (like when you enter an invalid web address). Then I hit refresh and it probably keeps doing that. Then if I enter netgear.com it may load for real or it will not. Opening new browser windows creates the same exact situation. By the way, my DNS is now set to 4.2.2.2 and 4.2.2.3 in the Actiontec.

So the internet doesn't completely stops working, but like 95% of it. I did have mIRC running in the background when the issue started to happen, mIRC it continued to work without any disconnects or problems while all this was going on. It ling/pongs every minute or so, and records any disconnects. There were NONE. Also, Outlook stops receiving mail, online games don't work, etc...

**The last time it happened, did you try to run nslookup from one of the PC's, as I suggested previously? If so, did it work?**

I forgot and promise to do that. In actuality, I probably would not be able to go online to re-read your instruction, so I captured them as a text file to have offline.

**When you say the STB's work, are you watching "normal" TV? If so, that's what you'd expect, because it wouldn't be affected by internet problems. The next time it happens, try to bring up VOD, which does connect to VZ via the internet. If there's a problem with the router, or with something else in the internet path like the ONT, VOD won't work, either.**

What a great idea. I will make sure to do that. In addition, I can also try to "stream" a movie or something from my PC to the WD TV Live HD, which is connected to the WNDR4500 via wireless. Let's see if it is able to get it's signal okay or not.

**You could also try making the 4500 the primary router for a while. I guess it's possible that something you're running on one of the devices (even in the background) is filling up the NAT table on the Rev I; if this is the case you should see the problem much sooner because the 4500 NAT table is far smaller than the Actiontec. I'd run in this mode for a while, anyway, just to see what happens.

Also, someone else suggested that you run without the 4500 and use the Rev I wireless. It would be slower wireless, of course; but when trying to troubleshoot issues like this, you have to test and confirm or eliminate every potential cause of the problem. Get the 4500 completely out of the scenario and see if anything changes.**

I promise to try that if this second WNDR4500 gives me the same results. Again, the reason I am hesitant to take the WNDR4500 offline is that some of my wireless hardware (like WD TV Live) is pre-set to run on the 5Ghz bandwidth, and Actiontec is not a dual-band one. Just did not want to reprogram all of the WPA2 codes... but I will if I have to!

**I would also re-open the ticket with Verizon and tell them what's going on. It may take a couple interactions and more troubleshooting steps you've already performed yourself, but they'll be able to look at things from the ONT and upstream that we mere mortals don't have access to.**

That of course will be the last step. I just want to cross-off all possible scenarious before calling them. As of right now, until I have the Actiontec ALONE, they can always blame it on anything else.

Will keep you posted as I am now 6 hours into my new WNDR4500 being online.



rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA

2 edits
reply to Mystiky4

said by Mystiky4:

ONT > Actiontec (via Enternet / WAN port) > WNDR4500 (via Ethernet / LAN port) > PC (via Ethernet / LAN port).

That's it. There are no more hardwired connections to any other PC's. All other connections are WiFi, and when my issue starts, the PC and any other wifi devices have the same problem.

Just to cover all the other basis:

At no time do I have any problems with either of the two STB boxes connected via Coax.

Nothing else is connected into the Actiontec and the only other physical connections into the WNDR4500 are:

1) LAN Printer
2) Ethernet cable that goes from the WNDR4500 into the PC.

What has me going crazy is that this works for at least 48 hours guranteed, and then afterwards, that's where the problems starts maybe 50 or 55 hours into it.

I think hat we can rule out a "bad cable", as I cannot imagine it working for 2 days and then getting tired. Also, the same ONT worked perfectly, without any issues for 18 months while I had a Inetrnet/phone only service. Albeit, I I had a direct connection from the ONT to the WNDR3700. I gave up on it as it was giving me issues in AP only mode.

Someone also said something about "maybe NAT" ports get overloaded? But then I read elsewhere that the Rev. I doesm't have that problem...

gulp...

ok MAYBE after all these years helping other people I have got a case of "misunderstanding" going on

ONT > Actiontec (via Enternet / WAN port) > WNDR4500 (via Ethernet / LAN port) > PC (via Ethernet / LAN port).

this paragraph above suggest to me that the last item > PC via ethernet is getting a WIRE from the 4500. if this is true PLEASE hook up that wire to the Actiontec NOT the 4500 use the 4500 ONLY for wireless. then come back and tell us after a week if the computer that is on a wire to the Actiontec is still having problems.

then we can figure out if the problem is with the EDGE router a.k.a the Actiontec OR with the internal router that is ONLY feeding wireless clients

sorry if I sound condescending. NOT MEANT TO BE.

beside doing the above, you could set up a different SSID(act) on the Actiontec on say channel 1,
and a second SSID on the 4500 say (4500) on channel 6
and then put one client wireless machine to ONLY log automatically to one router
and a second wireless machine to log into the second router ONLY and see which one dies

this way you could tell if wired machines on the ACTIONTEC dies as well as wireless machines on same Actiontec VERSUS wireless machines on the 4500

as far as the STB"S working , well I hate to say something nice about Verizon , well maybe it's more the MOCA people and the router people, but the STB's are getting their tv content on another whole network that has nothing to do with what you are seeing. the ONLY thing the STB use the "normal ethernet" network that you use your computer on is to do channel guide updates and to get VOD movies

and when the main Actiontec is broken this is a EASY way to see if it's the Actiontec or the 4500 just push that VOD button , if the screen responds right up, the Actiontec is just fine and dandy and your 4500 is the culprit.

and since I have a broken down DIR-655 that I gave to my youngest son I can tell you my money is on DLINK being broken.

and yet every 3 months I get the urge to buy a DIR-825 because of that working IPV 6 wich they quickly have broken several times now with updates. BTW they had a huge problem with the internal DNS and DHCP servers acting up and people were pissed! you may want to go to their forums

»forums.dlink.com/index.php?PHPSE···rd=144.0

and take a read about, you may find answers with a new firmware but BEWARE as they can't be downgraded , well the fir-655 can now that it has been hacked so it can be brought down to the frist 2 firmwares that actually worked ok. not sure about your though

claibourne

join:2011-07-04
Garland, TX

He's got the PC hardwired to the Actiontec. It's a little unclear from that post, but I'm pretty sure he mentioned that earlier.

Michael, correct me if I'm wrong on that.


Mystiky4

join:2006-03-15
New York, NY

said by claibourne:

He's got the PC hardwired to the Actiontec. It's a little unclear from that post, but I'm pretty sure he mentioned that earlier.

Michael, correct me if I'm wrong on that.

Yes, my PC is indeed hardwired to the the Actiontec, with WNDR4500 being the "middle man".

Hope this answers the question once and for all.

Mystiky4

join:2006-03-15
New York, NY

2 edits
reply to More Fiber

said by More Fiber:

This is a semantics issue. What you (and the Actiontec) are referring to as static is not really static. A true static IP address is set at the device and the router is not involved.
What you've done is create a "DHCP Reservation". Actiontec incorrectly refers to this as a static assignment.

With a DHCP reservation, the device (the WNDR4500) sends a DHCP request just as it normally would. The Actiontec responds with a DHCP response containing a preassigned IP address for that MAC address.

Thanks for explaining this. The reason I noticed this was because when I initally setup the original WNDR4500, it did show as "Static" in all 3 places in the Actiontec screens that I posteed here (where only 1 of the 3 shows it).

But why isn't Windows 7 displaying the WNDR4500 under the "Network Infrastructure" section?

By the way, if my "real" problem is somehow solved, I don't care for anything that is displayed --- just as long as everything works without the need to physically turn off and back on the Actiontec every 2-3 days or so.


claibourne

join:2011-07-04
Garland, TX
reply to Mystiky4

said by Mystiky4:

Will keep you posted as I am now 6 hours into my new WNDR4500 being online.

Good luck! If it happens again, perhaps someone else can suggest some other approaches. I've probably reached the limit of my usefulness.


rtcy
FACTS only please
Premium
join:1999-10-16
Norwalk, CA
reply to Mystiky4

said by Mystiky4:

said by claibourne:

He's got the PC hardwired to the Actiontec. It's a little unclear from that post, but I'm pretty sure he mentioned that earlier.

Michael, correct me if I'm wrong on that.

Yes, my PC is indeed hardwired to the the Actiontec, with WNDR4500 being the "middle man".

Hope this answers the question once and for all.

ok thank you. I missed it.