| reply to phrelin
Re: ViaSat (Wild Blue's parent corporation) announces Exede I have been a Wildblue customer since Sept. 2007. I just talked to Wildblue regarding their Exede service and was told that the ViaSat 12 Mbps Service is for NEW CUSTOMER ONLY. They told me that it was too costly to transfer existing customer and they may look at a promotion for existing customer within a few months.
ViaSat has had over a year to work out the details of integrating ViaSat service in Wildblue and to determine how to provide service to their existing Wildblue Customers. Their answer is to make me pay $69.99 for 1.5 Mbps and new customer pay the same for 12 Mbps. I'm not a great HughesNet fan, but I hate getting screwed over! |
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| Existing WB customers must qualify for their priority upgrade program to get a quick switch from Anik-F2 or WB-1 to Viasat-1. About 30% of existing customers qualify for the program. The others will have to wait longer but will get an opportunity to switch to Viasat-1. Wildblue currently has about 450,000 customers and switching will require a service call from a technician to swap the modem, TRIA and repoint or peak the dish. There are not enough tech's to switch everyone simultaneously. Be patient.
The information provided by the anonymous poster Cactus is incorrect. With all the BS being posted in this forum I suspect HughesNet has launched a disinformation campaign against WB. For those considering HughesNet I suggest you carefully consider the sleazy ethics demonstrated by the supporters of HughesNet. The bottom line is that satellite Internet sucks whether it is HughesNet or Wildblue, not because of some limitation of the technology, but because management makes decisions that make it suck. If you can not get Internet by any other means or your alternative is 29 k baud dial-up, then get satellite Internet. Otherwise, run away as swiftly as your feet can carry you.
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| said by Spice300:Existing WB customers must qualify for their priority upgrade program to get a quick switch from Anik-F2 or WB-1 to Viasat-1. About 30% of existing customers qualify for the program. The others will have to wait longer but will get an opportunity to switch to Viasat-1. Wildblue currently has about 450,000 customers and switching will require a service call from a technician to swap the modem, TRIA and repoint or peak the dish. There are not enough tech's to switch everyone simultaneously. Be patient.
The information provided by the anonymous poster Cactus is incorrect. With all the BS being posted in this forum I suspect HughesNet has launched a disinformation campaign against WB. For those considering HughesNet I suggest you carefully consider the sleazy ethics demonstrated by the supporters of HughesNet. The bottom line is that satellite Internet sucks whether it is HughesNet or Wildblue, not because of some limitation of the technology, but because management makes decisions that make it suck. If you can not get Internet by any other means or your alternative is 29 k baud dial-up, then get satellite Internet. Otherwise, run away as swiftly as your feet can carry you.
I agree that Hughesnet has sleazy ethics, but they are nowhere near as sleazy as Wildblue. For example if you use so much in a 30 minute time period on Wildblue you get throttled. Also DAMA is a joke. Then they have the nerve to come out with plans that have lower caps for more money. They can offer all the speed in the world their plans still suck. The caps are too small to take advantage of it. Any use where that speed would come in handy is negated by the ridiculously small caps. Wildblues new Exede plans are completely built around deception. They are trying to get users to focus on the speed in hopes that they won't notice or won't understand the caps that make that speed useless. At 12mbps you can use up your entire 30 day cap in a few hours.
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piithPremium
join:2002-01-20
Medford, OR | said by Sircolby45: Wildblues new Exede plans are completely built around deception. They are trying to get users to focus on the speed in hopes that they won't notice or won't understand the caps that make that speed useless. At 12mbps you can use up your entire 30 day cap in a few hours.
Yup.
That's all I saw, when I first read of the new plans. It's faster and that's it.
What good is speed if you only get a day or two to use it.
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| reply to Spice300
I am no longer anonymous. The information I posted is CORRECT with the exception that I pay $79.95 for 1.5 Mbps download. I was so upset after speaking to the Wildblue rep. I posted without registering. Well, I have registered and I am no-longer anonymous. What I posted is exactly what I was told by the Wildblue rep. My point is that the definition of good customer service is to keep your customers informed. ViaSat has had well over a year to plan their customer integration to their new satellite. Is there a press release informing their customers what options they have and time-frames available for upgrading their service? If there is I have been unable to find it. As of yesterday (1/17/2011) it was not posted on ViaSat's or Wildblue's website. I live in a rural area and must use satellite internet. You are right satellite service is not great, but the other options are worst.
Think about what Spice300 posted regarding Wildblue not having enough technicians to swap out the modems and point the dishes and therefore Wildblue/VisSat is only going to address new customer and existing customers should be patient. I can be patient if I am kept informed. Lacking information I assume new customer revenue, to pay for their new satellite, is ViaSat's priority. When will their existing customer be a priority? Why did VisSat create a new website Exede.com to offer their new high speed service to new customer? Why didn't they use the Wildblue website. My guess is that Wildblue's existing customers could have a very long wait.
I am a retired president of a computer company that manufactured rugged hand held computers. Most business models will confirm that it cost significantly more to get a new customer than it does to keep an existing customer. I have no business or other relationship with HughesNet. HughesNet is planning the launch of a new high speed satellite in 2012. If I was HughesNet's marketing executive I would announce planned upgrade promotions for my existing current customer base and for Wildblue customers. The potential addition of 450,000 Wildblue customer at a relatively low cost would be very attractive.
May companies have failed when their business model puts their customer last! |
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| As an update to my last post. I have Wildblue through Dish Network. Dish Network does not have any information regarding the new service. It seems either Wildblue/ViaSat has not updated Dish Network or Dish Network has not updated there customer service people regarding. Hopefully Dish Network will have the details soon. |
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| said by Cactus:Dish Network does not have any information regarding the new service. January 11, 2012
DISH Unveils Broadband Service
»www.mediabiz.com/news/articles/?···id=16469 |
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| reply to Cactus
said by Cactus:My point is that the definition of good customer service is to keep your customers informed. Or plan 1...read the news:
»Satellite: The 'Rodney Dangerfield' Of Broadband Connectivity |
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| reply to Cactus
The bottom line is, Millions of people live in rural America and they need satellite internet service. It may not be the greatest thing on earth, it`s a heck of lot better than their other alternatives. No! it`s not for everyone. If you have a better alternative by all means get it. The caps are set to protect the majority of America. They are not going to allow a small percentage of the population to sit around all day and download music and movies or play online games that eat up bandwidth like it`s going out of style. Truth is, The majority of subscribers will not have any problems with the caps. If you or anyone you know does need this service check out this site, these guys seem to be on top of things. `»highspeedinternetnow.com` |
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 BasilAR WildBlue
join:2006-07-20
Parks, AR | said by wildblueman :Truth is, The majority of subscribers will not have any problems with the caps.
Wrong widbluebreathman, the caps cannot even cover updates.
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| reply to Cactus
said by Cactus:Dish Network does not have any information regarding the new service. See: January 09, 2012; DISH Bundles TV Service with ViaSat's Next-Generation High-Speed Satellite Broadband
»press.dishnetwork.com/press-rele···-0838380
quote:
Is there a press release informing their customers what options they have and time-frames available for upgrading their service?
See this response: »wildblueworld.com/forum/showpost···tcount=7 |
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| reply to BasilAR
No need to attack me sir/maam. More than a million people already have Wildblue and Hughesnet. Somehow the majority are doing just fine with the service caps. Sure they want something better, but they live it. If you give a million people gold bars some would complain. |
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| I agree that the vast majority of users make do with what they have and more likely than not, the vast majority don't ever have problems with the service they have with either company. If the problems were that wide spread then forums like this would be updating with new posts and threads so fast you couldn't keep up with them.
What I don't subscribe to is that the vast majority of users are content with the low caps being forced upon us by ISP's. Right now there are alternatives to do the things that the caps prevent, for example Blockbuster coupled with Dish Network allows you to watch alot of movies without using a broadband connection, and another example is the fact that some people that were lucky enough to grandfather in on unlimited plans with their cell companies like me can stream video that way but as those alternatives go away or change over time, you are going to see that those 95% of customers that the companies say don't use more than 2GB per month are going to suddenly come out of the woodwork and start yelling foul.
I am not saying their shouldn't be caps on certain services that have bottleneck problems like satellite, but these new satellites were built to be able to extend those caps by alot and holding them back and even charging more for less is wrong and it doesn't matter which way you look at it, it is still wrong. The current caps on the older satellites not including Viasat-1 and the up and coming Jupiter and Spaceway 6 are justified and that is obvious just by observing these forums. If HN does what they say they are going to do then Viasat is going to take a hard hit, if they don't and pull the same crap Viasat has then there is no telling where things will lead. I would hope that it would lead to people saying "Hey this isn't going to work, we need to come up with something better and steal their business". But sadly I don't see that happening.
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HughesNet elite plan/.74 dish w/1watt trans. / 9000 modem / 3 computers on a linksy's wired network |
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| reply to DrStrangLov
IN THE WORKS.....but not available to order yet . . . .
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| reply to BasilAR
Exactly right Only twice have I been warned by email of the FAP, both times when needing to upgrade my operating system, Linux 4.3GB with extra's, Windows 7 64 3.6GB. Both times on the 7.5GB 512kbs plan which incidentally has never come close to advertised speeds in two years of usage. I didn't see the point of upgrading on the promise of a higher speed. 25GB Cap will give you 5 movies, doesn't matter what the speed. I'll stick with the USPS |
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| reply to wildblueman
Re: ViaSat (Wild Blue's parent corporation) announces Exede said by wildblueman :TThe caps are set to protect the majority of America. They are not going to allow a small percentage of the population to sit around all day and download music and movies or play online games that eat up bandwidth like it`s going out of style. Truth is, The majority of subscribers will not have any problems with the caps.
Advertisers and paid employees should not be allowed to artificially "boost" the perception of the service they sell. Especially when they don't live under the restraints of what they sell. No amount of hot air spewed forth from them will be taken seriously.
The point people are making, we have been living with low caps on Wildblue for years, then for several years they -promise- an upgrade that will change everything. Then they up the speed to something most people don't need, and REDUCE the amount of data available by a LARGE amount, increasing the price as well significantly. It was not what we were lead to believe. This was supposed to be an upgrade, but the speed is useless without quantity, that point has been made over and over.
And it doesn't take someone sitting all day to go over the caps. It can take a little over an hour every day for one person to go over on the current 512Kbps plan, imagine with more speed how easy the person can go over with about 23% less data available.
Bottom line, it was not an upgrade, period, for many of us. Every neighbor I know is thinking the same thing, some currently drive 30 miles one way to get to a free hotspot to have enough bandwidth for online classes. The offered new plans are not enough for what they do either. Is anyone that understands the limits of satellite asking for anything unreasonable, NO. We were expecting an increase of some sort, any kind, not further insane restrictions after years of being restricted. A downgrade and overcharging is not an upgrade no matter how they try to spin it to us. If so few use what's available as they say anyway, what would have been the harm of doubling the current caps. PERFECTLY REASONABLE EXPECTATIONS. |
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| well put sir/maam |
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| reply to Cactus
I've had wild blue service for about 3 years and have had more trouble than anything else. The service did function just enough to make it usable. I stay with them cause I don't want to start over with someone else. I just upgraded to excede and viasat. First off, they told me that it is faster than cable speed and I promise you that it is no where near cable speed.
Here is the real problem. I run a online business and use a very popular hosting company for my websites. ever since I got the upgrade I cannot work on my websites because pages just won't load properly. I contacted my hosting company and they tracked the problem back to via sat. I contacted exceed and they said they can't fix it. This upgrade has cost me over $10,000 in lost revenue and customer cancellations. So anyone on here that wants to tell me that exceed and viasat is just dandy is full of shit. I will be hiring a lawyer tomorrow and starting a lawsuit against them.
If you can get something else do that. Don't buy wild blue or exceed viasat you will just be pissed off all the time |
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| Sorry for your issues. Since you run a small business, you might want to look into Hughesnet as I believe they at least attempt to work with small business owners. I have not known Wildblue to branch out beyond residential accounts.
That being said, I have read about a number of "quirky" issues with Exede. Some websites won't load at all because of DNS issues or problems with the accerlation technology. People just need to understand that it is new technology and there are bugs with it. |
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piithPremium
join:2002-01-20
Medford, OR | I thought I saw some Business packages, but they were WB not Exede.
Might want to contact Wildblue/Viasat, because if you ordered a Business package and only getting residential, they may had screwed up on the account
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